Reservations & Groups Team Leader
18 hours ago
Barcelona
Reservations & Groups Team Leader (Sales-Focused) Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud. Barcelona | Central Reservations | Full-time | Monday–Friday Join Generator At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities. Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives global revenue growth. We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment. This Is Not a Traditional Team Leader Role This role goes far beyond operational supervision. You won’t just manage workflows — you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams. You will: • Lead and develop high-performing reservations sales teams, • Drive conversion, revenue growth, and upselling performance, • Coach agents to move beyond “order taking” into proactive selling, • Manage and optimise relationships with outsourcing partners, • Work closely with Revenue, Sales, and Operations teams, • Influence commercial performance across multiple European markets What You’ll Own • Lead the daily operations and performance of the Groups & Reservations team, • Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity, • Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery, • Conduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providers, • Ensure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations, • Coach and develop agents through regular feedback, training, and performance management, • Ensure enquiries are proactively followed up and converted into confirmed business, • Support complex negotiations and high-value group opportunities, • Drive outbound sales activity and commercial initiatives, • Collaborate with Revenue Management to maximise occupancy and profitability, • Ensure operational excellence across systems, billing, deposits, and booking accuracy, • Identify opportunities to improve processes, workflows, and team efficiency, • Create a positive, motivating, and high-performance culture across internal and external teams What We’re Looking For • Fluent English + French required (additional languages are a strong plus), • Previous experience leading hotel reservations or groups teams, • Experience managing outsourcing partners or remote operational teams is highly valued, • Strong commercial mindset with proven sales and conversion focus, • Ability to coach, motivate, and develop high-performing teams, • Strong analytical and problem-solving skills, • Comfortable managing high-volume and complex business, • Excellent communication and stakeholder management skills, • Highly organised with strong prioritisation abilities, • Resilient and adaptable in a fast-paced international environment Tech & Tools • Experience with PMS systems (MEWS is a plus), • Familiar with OTAs, wholesale platforms, and booking channels, • Strong working knowledge of Microsoft Office and reporting tools, • Experience working with CRM or group reservation systems is highly valued What’s In It For You • Competitive salary + leadership incentives, • Performance bonus linked to team revenue and conversion results, • Birthday day off, • 2 free nights per year across Generator properties, • Staff rates for you, friends & family worldwide, • Gym membership contribution, • Continuous learning & leadership development opportunities, • Social events and a vibrant, international culture Work Schedule • Monday to Friday, • No weekends, • Stable working hours supporting work-life balance Career Growth This role offers strong exposure across commercial functions and international operations, with future growth opportunities into: • CRO Operations Management, • Key Accounts & Commercial Leadership, • Revenue Management, • Sales Leadership, • International Operational Leadership Roles Why This Role Stands Out • Lead within a centralised commercial reservations hub, • Gain exposure to international operations and outsourcing management, • Direct impact on revenue and business performance, • Work with international markets and complex group business, • Be part of a growing company investing heavily in transformation and talent development, • Help shape the future of Generator’s CRO strategy Apply Now If you are a commercially driven leader who thrives on developing people, driving revenue, and managing high-performing teams across multiple locations, we would love to hear from you. “Lead people. Drive revenue. Shape global performance. xcskxlj Join Generator.” Compensation: Competitive salary #J-18808-Ljbffr