Client Engagement Specialist
1 day ago
Barcelona
pJoin to apply for the strongClient Engagement Specialist /strong role at strongDow Jones /strong /pp1 day ago Be among the first 25 applicants /ppJoin to apply for the strongClient Engagement Specialist /strong role at strongDow Jones /strong /ppGet AI-powered advice on this job and more exclusive features. /ppUnder general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.brYou will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.brSuccess will be measured based on the retention rates of the Client Engagement Specialists assigned accounts. You will report to the EMEA Retention Director.brstrongYou Willbr/strongRetentionbrulliOwn the retention strategy for assigned Strategic accounts in France by building and executing a renewal plan /liliProvide a clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround /liliEnsure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports /liliOversee the renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year /liliSupport new sales into existing accounts to ensure maximum customer ROI with DJbr/li /ulCustomer KnowledgebrulliKnow your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and the client's current and developing needs /liliUnderstand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups. /liliServe as a client conduit internally for feedback and competitive intelligence to DJ Product, Content Marketing.br/li /ulLead GenerationbrulliIdentify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.br/li /ulstrongPreferred Skillsbr/strongulliMin 2-4 years of experience in client engagement, customer success or account management /liliProficient in French and at least one more European language /liliExceptional written and verbal communication skills /liliProven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment /liliExcellent project management and organizational skills with a keen attention to detail /liliProficient in Microsoft Office suite Google Drive /liliKnowledge of Salesforce Tableau desirablebr/li /ulstrongOur Benefitsbr/strongulliComprehensive Healthcare Plans /liliPaid Time Off /liliRetirement Plans /liliComprehensive Insurance Plans /liliLifestyle programs Wellness Resources /liliEducation Benefits /liliFamily Care Benefits Caregiving Supportbr/li /ul\brReasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.brBusiness Area: Dow Jones - Business IntelligencebrJob Category: SalesbrstrongUnion Statusbr/strongNon-Union / A clear and likely internal candidatebrSince 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.brThis longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.brReq ID: 47809br/ph3Seniority level /h3ullih3Seniority level /h3Not Applicable /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Other /lilih3Industries /h3Online Audio and Video Media /li /ulpReferrals increase your chances of interviewing at Dow Jones by 2x /ph3Sign in to set job alerts for “Client Specialist” roles. /h3h3Paid Customer service, administration and assistant in a leisure organisation in Barcelona /h3h3Tablet Hotels / Travel Specialist Agent for the Italian Market /h3pBarcelona, Catalonia, Spain 10 months ago /ppWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr