Madrid
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. About Dow Jones Design & Research Our Design & Research org brings together world-class designers and researchers with a unified purpose: to connect people to the news and information that matters most. Our integrated approach ensures that research insights directly shape design decisions, while design explorations reveal new research opportunities. We're a globally distributed team spearheading a digital transformation at Dow Jones, newly staffed by industry leaders from Google, LinkedIn, The New York Times, and more. Through our combined expertise in design craft and research rigor, we ensure that millions of users can depend on our platforms for truth in a world full of noise. We're seeking a Principal Product Researcher to strategically lead and scale our research function across the entire B2B and B2C Dow Jones portfolio. This expert will establish research as a primary strategic partner, directly influencing investment decisions and driving roadmap planning. At the Principal level, you will utilize mixed-methods expertise to lead high-visibility, longitudinal programs, identify paradigm shifts in user behavior, and synthesize insights that reshape organizational thinking. You will mentor the next generation of research leaders and create programs that open new markets and establish best practices adopted organization-wide. At the core of your role, you will be tasked with building the necessary infrastructure for scalable research quality, rigor, and speed, leveraging strong operational and program management capabilities. Your impact will be measured through your ability to influence tech partners across the organization, communicate transformative insights to executive leadership, and build external visibility for Dow Jones's research excellence. This demands someone who can navigate complex stakeholder landscapes, drive decision-making, and define the measurable frameworks and metrics necessary to evaluate product performance and accelerate strategic investment. The Principal Product Researcher will report to the VP, Product Research within the Design & Research organization. Shape research strategy for entire portfolios, translating insights into clear business outcomes to influence C-level executives and accelerate decisions on investment and portfolio planning. Serve as a mixed-methods expert, pioneering research methods that become organizational standards and ensuring the selection of the most rigorous methodology to answer key strategic and product questions. Lead Operational Excellence: Drive operational excellence that’s recognized as best practice, creating innovative efficiencies that dramatically improve research ROI. You'll build research platforms and integrate them with major business processes. Develop Next-Generation Leaders: Develop future research leaders through active mentorship, sponsorship, and the design of career frameworks and leadership development programs. 10+ years of product research experience with significant time setting strategy for complex, multi-product organizations. ~ Proven track record of organizational impact including research that influenced portfolio planning, investment decisions, and enterprise strategy. ~ Deep technical and methodological expertise spanning qualitative, quantitative including product baselining and benchmarking, and generative/discovery research methods. ~ Fluency in UX Metrics and Analytics , with a proven ability to partner with Data Science teams to develop and deploy sound, strategic UX product performance metrics. ~ Excellence in research innovation with a history of pioneering methods adopted as organizational standards and solving unprecedented challenges. ~ Strong talent development experience , including mentoring senior researchers, scaling research organizations, and creating leadership programs. ~ Bachelor's degree or equivalent in Psychology, HCI, CogSci, Anthropology, or related field (advanced degree highly preferred). Experience in media, publishing, or financial services at enterprise scale Track record of research-driven business transformation Experience with research ethics and governance at scale Background in AI/ML research applications Teaching experience related to user-experience research Research expertise in global or international markets Patents or innovations in research methods or product development Comprehensive Healthcare Plans Education Benefits Family Care Benefits & Caregiving Support
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