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Roche seeks a GPC Service Performance Lead to drive excellence across global operations.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. As the GPC Service Performance Lead, you will contribute that Global Patient Care (GPC) business objectives are achieved efficiently by leading a high-performing team of GPC Service Performance Specialists and managing the performance of GPC’s workforce. In this critical management role, you will design and implement staffing and performance models to meet operational demands while aligning performance management with strategic business objectives across an omnichannel environment. This role involves overseeing detailed volume forecasting, performance planning, and monitoring trends to maximize efficiency and effectiveness across GPC’s global operations. You will lead a team responsible for designing and monitoring key performance indicators (KPIs) across all supported channels, validating performance data, and identifying early patterns. You will ensure the GPC Leadership Team is proactively informed when course correction is required, managing the balance between accurately forecast volumes and the desired service levels to ensure a consistent customer experience. • Develop and implement service performance strategies to meet global operational and efficiency goals., • Lead and develop a high-performing team of GPC Service Performance Specialists, fostering a culture of excellence and accountability., • Oversee strategic forecasting processes, ensuring accurate volume and capacity planning across all channels., • Design, maintain, and validate global KPI frameworks to drive improvement and ensure data-driven decision-making., • Analyze service performance data to identify trends, proactively providing the GPC Leadership Team with insights for operational course correction., • Partner with internal and external stakeholders to provide channel forecasts and validate partner outcomes align with Roche performance standards (KPIs)., • Strategic Reporting Liaison: Liaise with global reporting teams to drive close collaboration, ensuring that validated, high-quality data is consistently available for GPC Leaders., • Data Integrity & Governance: Lead the review and validation of reporting outputs to guarantee the highest level of accuracy and integrity across all operational performance metrics., • Monitor productivity metrics and global performance to identify and implement opportunities for continuous improvement and process optimization., • Proactive participation in or management of projects to develop infrastructure and administration processes within the performance area., • Cultivate an inspiring and inclusive team environment that promotes diversity, cross-functional collaboration, and overcomes the challenges of a multi-location setup., • Drive the talent acquisition and hiring process, focusing on selecting and retaining top talent while maintaining a positive work environment., • Provide proactive feedback and coaching to team members, managing performance evaluations, compensation reviews, and succession planning., • Ensure team adherence to all P&C and compliance policies, fostering a culture of integrity and accountability., • Bachelor’s degree or equivalent professional experience., • Proven leadership experience, preferably in an international setting and a multi-channel contact center., • 3-5 years specialization and in-depth knowledge of Service Performance, Forecasting, and Operational Analytics., • Methodological competence and strong analytical skills with an affinity for complex data and figures., • Strategic planning skills and the ability to make quick, effective independent decisions., • Workforce Management (WFM) and Reporting tool experience is highly preferred., • Proven people management and coaching skills with the ability to build effective teams and enhance professional development., • Change Management experience and a track record of driving operational excellence., • Result-oriented and customer-centric with a growth mindset, enjoying a diverse and intercultural environment., • Excellent communication skills, empathic, and solution-oriented approach., • Fluent spoken and written English. A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let's build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it's urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients' lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigour, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche. #J-18808-Ljbffr

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. As the GPC Service Performance Lead, you will contribute that Global Patient Care (GPC) business objectives are achieved efficiently by leading a high-performing team of GPC Service Performance Specialists and managing the performance of GPC’s workforce. In this critical management role, you will design and implement staffing and performance models to meet operational demands while aligning performance management with strategic business objectives across an omnichannel environment. This role involves overseeing detailed volume forecasting, performance planning, and monitoring trends to maximize efficiency and effectiveness across GPC’s global operations. You will lead a team responsible for designing and monitoring key performance indicators (KPIs) across all supported channels, validating performance data, and identifying early patterns. You will ensure the GPC Leadership Team is proactively informed when course correction is required, managing the balance between accurately forecast volumes and the desired service levels to ensure a consistent customer experience. • Develop and implement service performance strategies to meet global operational and efficiency goals, • Lead and develop a high-performing team of GPC Service Performance Specialists, fostering a culture of excellence and accountability, • Oversee strategic forecasting processes, ensuring accurate volume and capacity planning across all channels, • Design, maintain, and validate global KPI frameworks to drive improvement and ensure data-driven decision-making, • Analyze service performance data to identify trends, proactively providing the GPC Leadership Team with insights for operational course correction, • Partner with internal and external stakeholders to provide channel forecasts and validate partner outcomes align with Roche performance standards (KPIs), • Strategic Reporting Liaison: Liaise with global reporting teams to drive close collaboration, ensuring that validated, high-quality data is consistently available for GPC Leaders, • Data Integrity & Governance: Lead the review and validation of reporting outputs to guarantee the highest level of accuracy and integrity across all operational performance metrics, • Monitor productivity metrics and global performance to identify and implement opportunities for continuous improvement and process optimization, • Proactive participation in or management of projects to develop infrastructure and administration processes within the performance area, • Cultivate an inspiring and inclusive team environment that promotes diversity, cross-functional collaboration, and overcomes the challenges of a multi-location setup, • Drive the talent acquisition and hiring process, focusing on selecting and retaining top talent while maintaining a positive work environment, • Provide proactive feedback and coaching to team members, managing performance evaluations, compensation reviews, and succession planning, • Ensure team adherence to all P&C and compliance policies, fostering a culture of integrity and accountability, • Bachelor’s degree or equivalent professional experience, • Proven leadership experience, preferably in an international setting and a multi-channel contact center, • 3-5 years specialization and in-depth knowledge of Service Performance, Forecasting, and Operational Analytics, • Methodological competence and strong analytical skills with an affinity for complex data and figures, • Strategic planning skills and the ability to make quick, effective independent decisions, • Workforce Management (WFM) and Reporting tool experience is highly preferred, • Proven people management and coaching skills with the ability to build effective teams and enhance professional development, • Change Management experience and a track record of driving operational excellence, • Result-oriented and customer-centric with a growth mindset, enjoying a diverse and intercultural environment, • Excellent communication skills, empathic, and solution-oriented approach, • Fluent spoken and written English A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. #J-18808-Ljbffr

Overview In this role you lead a high-performing GPC Service Performance team to meet global patient care objectives. You design staffing and performance models, oversee forecasting and KPI frameworks, and ensure data-driven decisions across a multi-channel operation. You collaborate with cross-functional stakeholders and report to GPC leadership to enable timely course corrections and a consistent customer experience. You’ll play a key part in driving operational excellence and inclusive team culture at Roche. Responsabilidades • Develop and execute service performance strategies to meet global efficiency goals, • Lead and develop a high-performing GPC Service Performance Specialists team, • Oversee forecasting processes and capacity planning across channels, • Design, maintain, and validate global KPI frameworks for data-driven decisions, • Analyze performance data and provide insights for operational course correction to leadership, • Coordinate with internal/external stakeholders to align forecasts and partner outcomes with KPIs, • Collaborate with global reporting teams to ensure high-quality, validated data for leaders, • Ensure data integrity and governance across performance metrics, • Monitor productivity and identify opportunities for continuous improvement, • Participate in or manage projects to develop infrastructure and administration processes in the performance area, • Foster an inclusive, cross-functional team environment across multiple locations, • Drive talent acquisition, onboarding, coaching, performance evaluations, and succession planning, • Ensure adherence to P&C and compliance policies with a culture of integrity Requisitos principales, • Bachelor’s degree or equivalent professional experience, • Proven leadership experience in an international setting and multi-channel contact center, • 3-5 years in Service Performance, Forecasting, and Operational Analytics, • Strong analytical skills and comfort with complex data, • Strategic planning and independent decision-making abilities, • WFM and Reporting tool experience (highly preferred), • Proven people management and coaching skills, • Change management experience and track record of operational excellence, • Result-oriented, customer-centric with growth mindset, • Excellent communication, empathetic and solution-oriented, • Fluent spoken and written English, • leadership, • communication, • empathy, • Service Performance, • Forecasting, • Operational Analytics

We are a European scale-up dedicated to developing cutting‑edge, automated wind‑assisted propulsion systems. We provide shipowners and shipping companies with turnkey solutions that reduce fuel consumption and emissions, helping accelerate the maritime industry's transition towards more sustainable shipping. Our vision is simple yet ambitious: to power the world with wind. At bound4blue, innovation, engineering and sustainability come together to transform one of the world's oldest industries. As we continue expanding internationally, China will play a key role in the next stage of our growth. The Performance Solutions Engineer is responsible for supporting customer performance projects and fleet monitoring activities through the analysis of operational vessel data, the development and maintenance of analytical tools, and the preparation of reliable technical outputs. The role combines operational data analysis, engineering interpretation and analytical automation to support the Performance Solutions team in delivering accurate, scalable and consistent solutions for customers and internal stakeholders. Working closely with Performance Engineering, Software Engineering and Advanced Analytics, the position operates independently within established methodologies while contributing to their continuous improvement and supporting the development of more efficient analytical processes and tools. Ensure the availability, quality and consistency of vessel operational data for performance assessments and customer projects. Analyse vessel performance using operational data, vessel documentation and engineering knowledge. Investigate data inconsistencies, operational anomalies and performance deviations, escalating complex findings when required. Translate analytical findings into clear technical conclusions and actionable recommendations. Develop and improve dashboards, automated reports and analytical tools for customer projects and fleet monitoring. Contribute to the standardization, automation and continuous improvement of analytical methodologies and workflows. Support tool testing and validation, and maintain clear, reusable technical documentation. Deliver accurate technical analyses, reports and customer project documentation within agreed timelines. Explain findings to relevant stakeholders and provide technical input to commercial discussions led by the Performance Solutions Manager. Collaborate with engineering and technical teams to resolve issues, validate findings and share knowledge. Relevant experience analysing operational, engineering or vessel performance data. Experience developing or maintaining analytical tools, dashboards, automated reports or technical workflows. Experience working with complex datasets and identifying data‑quality issues. Experience supporting multidisciplinary technical investigations. Experience preparing technical analyses and communicating findings to internal stakeholders. Operational and vessel performance analysis. Python and data analysis tools. Data validation and quality assessment. Data visualization. Analytical workflow automation. Technical problem‑solving. Technical reporting and documentation. Microsoft Excel. Experience analysing vessel operational or maritime performance data. Knowledge of vessel performance, fuel consumption and energy‑efficiency concepts. Experience with Power BI, Tableau or equivalent visualization platforms. Experience with MATLAB, SQL, APIs or data-processing pipelines. Exposure to machine learning, predictive analytics or advanced statistical modelling. Experience within maritime decarbonization, renewable energy or industrial technology environments. Work where engineering meets the real world: From shipyards to vessels at sea, you'll work directly with our technology throughout its operational lifecycle, solving real engineering challenges and making a visible impact on every installation. International collaboration: Work alongside multidisciplinary teams across Europe and China, collaborating with Engineering, Operations, Installation and Performance to continuously improve our products and customer experience. A technology with purpose: Every vessel you support contributes to reducing fuel consumption and emissions, helping transform the maritime industry towards a more sustainable future. #J-18808-Ljbffr

bound4blue is seeking a Performance Solutions Engineer to analyse vessel data and develop tools for fleet monitoring. You will work with Performance Engineering, Software Engineering and Advanced Analytics to deliver scalable technical outputs. Responsibilities include data validation, dashboard development, and contributing to analytical workflows across Europe and China. The role blends engineering interpretation with data-driven insights to support customers and internal stakeholders. #J-18808-Ljbffr

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Jobtailor is seeking a Senior Performance Marketing Lead in Sant Cugat del Vallès to shape the digital strategy and oversee SEO, paid campaigns, and agency relationships.Lea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y s

You will partner with Sales Managers, deliver coaching sessions, and develop development plans to close capability gaps in a global context. HP is seeking a Sales Coach to accelerate onboarding and improve sales execution across several countries. The role focuses on structured coaching, role plays,

Overview In this role you lead a high-performing GPC Service Performance team to meet global patient care objectives. You design staffing and performance models, oversee forecasting and KPI frameworks, and ensure data-driven decisions across a multi-channel operation. You collaborate with cross-functional stakeholders and report to GPC leadership to enable timely course corrections and a consistent customer experience. You’ll play a key part in driving operational excellence and inclusive team culture at Roche. Responsabilidades • Develop and execute service performance strategies to meet global efficiency goals, • Lead and develop a high-performing GPC Service Performance Specialists team, • Oversee forecasting processes and capacity planning across channels, • Design, maintain, and validate global KPI frameworks for data-driven decisions, • Analyze performance data and provide insights for operational course correction to leadership, • Coordinate with internal/external stakeholders to align forecasts and partner outcomes with KPIs, • Collaborate with global reporting teams to ensure high-quality, validated data for leaders, • Ensure data integrity and governance across performance metrics, • Monitor productivity and identify opportunities for continuous improvement, • Participate in or manage projects to develop infrastructure and administration processes in the performance area, • Foster an inclusive, cross-functional team environment across multiple locations, • Drive talent acquisition, onboarding, coaching, performance evaluations, and succession planning, • Ensure adherence to P&C and compliance policies with a culture of integrity Requisitos principales, • Bachelor’s degree or equivalent professional experience, • Proven leadership experience in an international setting and multi-channel contact center, • 3-5 years in Service Performance, Forecasting, and Operational Analytics, • Strong analytical skills and comfort with complex data, • Strategic planning and independent decision-making abilities, • WFM and Reporting tool experience (highly preferred), • Proven people management and coaching skills, • Change management experience and track record of operational excellence, • Result-oriented, customer-centric with growth mindset, • Excellent communication, empathetic and solution-oriented, • Fluent spoken and written English, • leadership, • communication, • empathy, • Service Performance, • Forecasting, • Operational Analytics