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PLEASE APPLY WITH A CV AND A COVER LETTER WHO WE ARE TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. Together, we can create immersive experiences that resonate with players worldwide. WHAT WE ARE LOOKING FOR Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere. Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs. RESPONSIBILITIES Reporting & Analytics : Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction. Client Relations : Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights. Team Leadership : Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects. Performance Management : Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders. Recruitment & Training : Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs. Process Improvement : Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance. Risk Management : Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues. Documentation : Ensure all project information is meticulously documented and clearly communicated to clients. Stakeholder Collaboration : Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes. Technology Integration : Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process. Budget Management : Effectively manage project budgets to ensure cost-efficiency while maintaining high quality. Crisis Management : Promptly handle escalations and crisis situations to maintain client trust and project stability. Compliance & Security : Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data. THE IDEAL PROFILE A deep passion for mobile games with a solid understanding of how gaming communities work. Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack. At least 3 years in a similar management role with proven experience managing teams of over 50 members. Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions. Demonstrated ability to achieve high CSAT levels through effective team management and client relations. Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets. Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships. Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment. Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently. WHY JOIN US? Be part of an award-winning, multilingual gaming services company. Enjoy the flexibility of remote work while staying connected to a dynamic team. Work on exciting projects with some of the leading game developers in the industry. Opportunities for career growth and development in a fast-paced, innovative environment. Foster a positive team atmosphere that encourages growth and success. Interested? Then we want to hear from you! By applying, I confirm I have read and accept TransPerfect's Privacy Policy:

About the company We are Stayforlong, and for us travel is not just a means to an end but a journey of extraordinary moments and remarkable discoveries. As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit. We reward their commitment to the journey with progressively cheaper rates, encouraging them to immerse themselves in the very essence of each destination. We were born in Barcelona out of the need to disrupt an industry dominated by big corporations dictating how we should travel. Since 2015, our commitment has been to empower our customers to break free from the constraints of an oversaturated market. We strive to offer a fresh perspective, giving them, hoteliers and our partners, the flexibility, opportunities and choices they deserve. Job purpose: As a Product Manager Checkout at Stayforlong, you will be responsible for the end-to-end management of our checkout experience, which sits at the core of our booking and payment flows. This includes leading the definition, evolution, and optimization of services such as booking, rebooking, payments, refunds, wallets, fraud detection, upselling, insurance, and partial payments. Your mission is to deliver a seamless, reliable, and revenue-optimized checkout process, balancing user experience, operational efficiency, and business goals. You will collaborate with cross-functional teams including Finance, Revenue, Engineering, UX/UI, and Data to ensure a high-quality product that drives customer satisfaction and maximizes conversion and monetization opportunities. About Product & Development team At Stayforlong we are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally. We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard. We are committed to inclusion, diversity and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc, etc, etc. We started in a difficult business environment and have grown from there, which is why we admire nonconformists who fight against the odds, refuse to be intimidated, and help others along the way. With our digital DNA, we thrive on challenges, love to think outside the box, and move with the times. Would you like to join us? Main job responsibilities are: Build and execute the strategy of the Checkout product , assuming end-to-end ownership of the roadmap, from discovery to delivery, ensuring it is aligned with Stayforlong’s business objectives and customer needs. Define, design, implement, and manage product development methodologies , working closely with stakeholders across Finance, Revenue, UX, Engineering, and Operations to ensure delivery excellence and cross-team alignment. Lead the full product lifecycle , from idea conceptualization to definition, execution, delivery, and follow-up, ensuring that every initiative drives user and business value. Ensure effective prioritization of initiatives and continuous improvement of team throughput, without compromising on quality or stability across the checkout experience. Know the ins and outs of your product KPIs , keeping metrics at your fingertips. Use data to proactively analyze performance, validate hypotheses, and make informed product decisions that drive measurable outcomes. What you need to have: 4+ years of experience as a Product Manager, with an international, well-known, fast-growing, successful software company, developing B2C products with high volume of traffic. Ability to work with different stakeholders and prioritise according to company’s objective Good understanding of usability principles and ability to understand product needs. Data-Driven: Experience analyzing data to answer any question. The ability to talk in numbers, strong knowledge of main KPIs of a B2C company, and outcome-driven. Excellent strategic thinking and prioritisation skills. Ability to create a winning roadmap to achieve business goals while making difficult trade-off decisions. Cost Oriented, Velocity Oriented, Focus Oriented You are good with processes and you know about Agile methodologies. An expert at using Product Development tools, managing KPIs and metrics. Ability to develop and cultivate a dynamic, progressive, and technologically advanced organisation. Previous experience in an OTA is highly valuable, but not indispensable. Your soft skills: Ownership: You always assume responsibility and commitment to tight, challenging deadlines. Resilient: You show perseverance, adaptability, and determination. At the same time, you remain humble and ready to give and receive feedback, accepting them as opportunities to grow or help others do so. Competitive nature: You are results-driven, motivated by challenges, and an overachiever in everything you do. Effective executor: You’re skilled at simplifying complex ideas and turning them into action. You stay focused and move forward without getting stuck in overplanning. Team player: Whatever the problem, you are always part of the solution. Inspired: You are passionate and can inspire others. The idea of learning how to grow a company excites you, and you are ready to roll up your sleeves to make that happen. Independent: You don't need hand-holding to get things done. Comfortable working outside of the comfort zone, if you have to. Accountable and pragmatic: You always deliver with a startup mindset, which means you can think and produce quickly. Collaboration comes naturally to you, and you are capable of driving towards quick wins and last-minute opportunities. What we offer: Permanent contract. Immediate incorporation. Full-time. Flexible schedule. Possibility to work from home. Office located in the center of the city (Barcelona). Flexible remuneration: You will be able to include a restaurant card, transport card, kindergarten check, health insurance, and training. Taking part in a multicultural company. Excellent work environment. Sign up for our job offer and discover what we can achieve together. We wanna meet you!

CNuestro cliente, Consultora de las Tecnologías de Información Gallega y con más de 90 empleados y especializada en organización y gestión de proyectos de desarrollo de Software, desea incorporar en modalidad Teletrabajo en Galicia el siguiente perfil profesional: Project Manager IT – Product Owner Titulación Superior y Formación en marcos Ágiles. Al menos 4 años de experiencia como Product Manager IT o Product Owner en proyectos de Desarrollo de Software. Experiencia en marcos de Gestión de Proyectos Ágiles. Experiencia en Gestión y Liderazgo de equipos. Alta Capacidad de Organización y Comunicación. Se valorará experiencia en el Sector Retail. La misión del candidatx será la de Responsabilizarse de la correcta ejecución de los Proyectos de Desarrollo de Software para que estén alineados con los objetivos de los Clientes, gestionando los Backlogs, Roadmaps e Historias de usuario en coordinación con el Tech Leader y el Equipo de desarrollo de Software, en dependencia directa del KAM de la Compañía.

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