Operations Manager
4 days ago
La Línea de la Concepción
Our client is a fast-growing, next-generation sports betting and gaming platform building out its Gibraltar operation. They're a high-performance, fast-moving team with high ownership and a genuine appetite to professionalise how they operate. They're looking for a Sportsbook Operations Senior Manager to own the operational engine behind their sportsbook supplier ecosystem; building the governance, performance reviews, reporting cadences and incident management processes that keep the sportsbook reliable, responsive and scalable as the business grows. This is a hands-on operational role, not a distant strategy seat. You'll work closely with Sportsbook Experience, Product, Engineering and Risk, acting as the bridge between internal teams and external suppliers. • Own operational relationships with key sportsbook suppliers across pricing, trading and data, • Build supplier governance frameworks, QBR cadences, performance reviews and action tracking, • Lead supplier incident management end-to-end, ensuring issues are resolved quickly and don't recur, • Hold third-party suppliers accountable for performance, quality and delivery, • Improve the processes behind event booking, supplier selection and day-to-day trading operations, • Use data and reporting to identify supplier trends and operational improvement opportunities, • Support and guide Gibraltar-based execs as the team grows, • Provide clear updates to senior stakeholders on operations, incidents and supplier performance, • 5+ years' experience in sportsbook operations, trading or sportsbook management, • Strong sportsbook industry knowledge; understanding the ecosystem matters more than experience with any one supplier, • A track record managing operational relationships with third-party sportsbook suppliers or partners (sports, including racing), • Experience building or improving governance frameworks, QBRs, reporting structures or supplier performance processes, • Strong analytical, process-improvement mindset, • Comfortable using AI tools (ChatGPT, Claude or similar) to improve reporting and operational efficiency, • People leadership experience is a plus, not essential, • Comfortable with ambiguity, happy building structure where it doesn't exist yet, • Genuine passion for sport and sports betting, • Location: Gibraltar, office-based, full-time, • Working pattern: Shifts between 9am–11pm, Monday–Sunday, • Salary: Competitive, dependent on experience #J-18808-Ljbffr