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Trabajos hoteles globales en San IsidroCrear alertas

  • Guest Experience Manager- Four Seasons Hotel Madrid
    Guest Experience Manager- Four Seasons Hotel Madrid
    hace 8 horas
    Jornada completa
    Latina, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Reporting to the Front Office Manager, the Guest Experience Manager will deliver a seamless, personalized guest experience from pre-arrival to departure. Anticipating needs and ensuring flawless service across departments, you’ll uphold the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you’ll create memorable moments that inspire guest loyalty. What you will do General As a Department Head and Brand Ambassador, be highly knowledgeable of all hotel and facility information, hours of operation, key personnel, special activities, and functions in the hotel. Act, in the absence of Duty or senior management, in all matters concerning the safety, security and well-being of hotel guests. Prepare and attend weekly and monthly meetings such as Rooms, OPS, Morning, Quality, Group Resume and other Dpt. Heads meetings. Lead and deliver training sessions organized by PnC: Glitchology. Guest Experience Lead and manage the full guest experience department, ensuring personalized service and flawless coordination from pre-arrival to post-departure. Organize the journey of our top VIPs including suite guests, Four Seasons Elite and High Return guests and others, pre, during and post their stay. Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities. Collaborate with all departments (F&B, IRD, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience. Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care. Ensure Golden is kept updated with all guest preferences. Handle guest complaints and actively manage Glitches. Ensure guests are met on time, and negative experiences are offset prior to departure. Promote hotel amenities, experiences, and local highlights to enhance the stay and drive guest satisfaction. Complete Manager’s checklist daily Help and supervise the GEX team with the checklist when needed and assist, in the presence of heavy volume, in the areas of Front Office, Concierge and Guest Services. People Management Supervise the department's monthly expenses, ensure all finance procedures are correctly taken. Labor management: schedules, extra hours control etc. Conduct the monthly audit of supplier invoices, i.e. for flowers, L&F, etc. Control stock with the team, ordering supplies when needed through Birchstreet. Provide guidance, coaching, and motivation to the Guest Experience team, fostering a culture of excellence and service passion. Conduct interviews and staff hiring when needed. Assist with the on-boarding and training of new team members from interns to Asst. Managers Perform Annual reviews to the Asst. Managers as well as give feedback and guidance when needed. Assist the Asst. Managers with team annual reviews and communicating warnings, corrective actions and other feedback. Supervise team development and career aspirations Maintain strong relationships with vendors and partners, leveraging local expertise to curate unique, memorable experiences. Monitor and report on guest satisfaction trends, feedback, and performance metrics to support continuous improvement. Monitor Qualtrics seeking improvement. Reply to Google negative reviews, TripAdvisor reviews and Booking.com. Follow guidelines. Follow up with Global GEX projects and initiatives launched or driven by Corporate Team. Participate actively in other Global Guest Experience calls / meetings. What you bring Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge. Have fluency in English and Spanish Minimum 1 year managing a medium- sized team Must have experience in Opera Strong leadership & organizational skills required Excellent communication and interpersonal abilities Foster creativity Problem-solving and conflict-resolution skills Skilled in active listening and providing constructive feedback to support team development. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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  • Commis
    Commis
    hace 8 horas
    Jornada completa
    Centro, Madrid

    Your Mission, Should You Choose to Accept It… Do you have a passion for food and a hunger to grow your kitchen skills? As a Commis at The Social Hub, you’ll be the right hand to our senior chefs, supporting everything from mise-en-place to plating up the final dish. This role is all about learning on the job. Perfect for culinary school grads or entry-level pros ready to dive into a fast-paced, collaborative kitchen. You’ll work alongside a talented and supportive team, gaining hands-on experience and building the foundations for a solid culinary career. From daily prep to service rushes, your effort will be key to creating delicious guest experiences. We believe great food starts with great teamwork, so come ready to grow, get your hands dirty, and have fun along the way. Please, note that this is a "fijo discontinuo" contract, starting from May. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do - • Assist with food preparation, mise-en-place, and kitchen setup across sections., • Follow recipes and directions closely, delivering dishes with accuracy and consistency., • Support plating during service, keeping things fast, clean, and delicious., • Work closely with senior chefs and kitchen porters to keep the kitchen running smoothly., • Help with cleaning routines and follow hygiene standards to the letter., • Store and label ingredients properly while helping to manage food stock and rotation., • Maintain a tidy station and pitch in wherever needed., • Uphold all health and safety practices. What You’ll Have - • Some experience in a professional kitchen, or recently completed culinary school., • Basic knowledge of kitchen tools, cooking techniques, and hygiene practices., • A strong work ethic: reliable, on time, and ready to roll up your sleeves., • A learning mindset: open to feedback and eager to improve., • A team-first attitude with respectful communication., • A sense of pride in supporting food quality and the guest experience., • Fluency in Spanish, English is a plus! What We Offer - • The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future, • The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change, • The chance to learn and grow in your role with the potential for future growth, • Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!, • A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

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  • Jefe/a de partida - Eurostars Madrid Tower
    Jefe/a de partida - Eurostars Madrid Tower
    hace 8 horas
    Jornada completa
    Centro, Madrid

    Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels y Tandem Suites. Actualmente, nuestro portfolio cuenta con más de 300 hoteles con presencia en más de 20 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. Buscamos un/a Jefe/a de partida - Restaurante Volvoreta para uno de nuestros hoteles 5* ubicado en Madrid: Eurostars Madrid Tower ¿De qué serás responsable? • Dirigir y supervisar al equipo de cocina asignado a su partida, asegurando que estén capacitados, motivados y cumpliendo con los estándares de higiene y seguridad alimentaria., • Preparación de los platos asignados a su partida, asegurando la calidad, presentación y puntualidad en la entrega., • Brindar entrenamiento y desarrollo continuo al personal a su cargo, fomentando un ambiente de trabajo positivo y de crecimiento profesional., • Garantizar el cumplimiento de las normas de seguridad alimentaria y las regulaciones de salud en todas las etapas de la preparación y servicio de alimentos., • Control y desarrollo de la operativa de los distintos puntos de venta (eventos, bar snack, room service, etc) ¿Qué buscamos? -Formación en restauración. • Experiencia mínima de 2 años en el puesto., • Conocimientos específicos en gastronomía y eventos., • Nivel de inglés alto y valorable segundo idioma. ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión global, que apuesta por el constante desarrollo profesional de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: · 50% de descuento en nuestros hoteles: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4*/5* alrededor del mundo y hasta un 20% para tus familiares o amigos. · Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. · Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc) · Disfrutar de noches de hotel gratis: con el Programa de referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta.

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  • Business Development Manager
    Business Development Manager
    hace 13 días
    Jornada completa
    Centro, Madrid

    Your Mission Should You Choose To Accept It: As our Sales Manager, you are the entrepreneur between entrepreneurs. You're tasked with building out new partnerships, as well as fostering our existing ones. You believe in the unlimited possibilities of our multiproduct brand and see endless commercial opportunities to (over)achieve the commercial targets and drive TSH forward. You recognize the power of our community and are able to motivate your network of partners in using TSH to the fullest benefit of both. You are a true connector. You are curious by nature, proactive, not afraid to fail and of course, you love a good chat with our community! In Case You Don’t Know Who We Are: Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do - • Co-create and execute a local sales strategy that aligns with our global vision across multiple segments and properties., • You'll develop and implement effective lead generation strategies to create a pipeline of potential clients, • Turn challenges into opportunities: because every plan comes with a solution., • Build meaningful partnerships that drive cross-selling, upselling, and a balanced distribution strategy across our products and locations., • Identify new business leads and craft compelling proposals to secure growth., • Stay ahead of the game: analyzing market trends, competitor moves, and emerging opportunities., • Make every interaction count by recognizing commercial potential in every connection., • Expand and maintain a strong network in business, education, and leisure: always thinking outside in, not inside out., • Take the lead in building strong, proactive relationships: never waiting for the opportunity to come to you., • Drive innovation with fresh commercial strategies, creative partnerships, and bold new collaborations., • Keep an eye on the numbers: track sales performance, hit those KPIs, and ensure we’re always on top., • Challenge partners to see opportunities they didn’t know existed (because you knew them first). Who You Are - • You have at least 8 year work experience in a commercial role, • You lead by example, with the TSH brand values in mind & demonstrate exceptional product knowledge to deliver the expected Guest experience & quality, • You're responsible for your own personal planning and work organization, • You demonstrate excellent problem analysis skills and decision making, • You have good knowledge of and a network in the local market/hospitality industry in Iberia region, • Are proactive, have hands on mentality, drive and ambition to grow with the organization, • You’re fluent in English and Spanish – Know other languages? The more the merrier!, • You’re legally allowed to work in Spain What We Offer - • The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future, • The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change, • The chance to learn and grow in your role with the potential for future growth, • Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!, • A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    ¡Incorporación inmediata!
    Inscripción fácil

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