Salesforce Administrator (Service Cloud Specialist) 100% Remote in Poland or Spain
2 days ago
Madrid
ph3Responsibilities /h3 ul liOwn and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboards /li liParticularly Salesforce Service Cloud configuration, including Case Management, Service Console, Knowledge, Omni‑Channel, Digital Engagement, Entitlements, Milestones, queues and routing configurations /li liMaintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations /li liManage mass imports, updates and exports of data /li liEnsure data integrity, security and perform required audit reviews /li liDesign, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practices /li liManage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders /li liHandle complex and escalated support requests, perform root‑cause analysis, and improve system stability and user experience /li liAssist in conducting training to business owners for new features and help with roll‑out /li liAssist in developing and maintaining documentation on processes, policies, application configuration, and help‑related materials /li liOwn end‑to‑end delivery of Salesforce initiatives, coordinating admins, developers and testers across design, build, testing, deployment and post‑release support /li liMentor and guide other team members, enforcing best practices during design and implementation /li liProactively lead and contribute to solution design, applying Salesforce best practices /li liOptimize existing builds to reduce technical debt and improve org health and efficiency /li liManage deployments using CI/CD tools and GitHub /li /ul h3Qualifications /h3 ul liAdvanced working knowledge of Service Cloud (deep understanding of Omni‑Channel routing, Service Console, Case Management, Email‑to‑Case, Web‑to‑Case, Knowledge Management, Entitlements and Milestones, Digital Engagement and Chat, Embedded Messaging, Queues and Assignment Rules) /li liWorking knowledge of relational database design concepts and data management /li liProficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills /li liExperience working with international teams /li liKnowledge of agile methodology / processes /li liUnderstanding of business processes /li liAbility to troubleshoot system, process and data issues /li liStrong communication skills, open to discussions, team‑oriented, with a hands‑on attitude; able to explain technical decisions to non‑technical stakeholders /li liDemonstrated analytical, problem‑solving and logical skills, with the ability to lead others /li liFluent in English (additional languages are a plus in our global environment) /li liMastery of advanced Salesforce features (Flows, validations, complex formulas) /li liExperience implementing solutions using best practices /li liExperience with release management tools /li liSalesforce certifications such as Salesforce Certified Administrator, Advanced Administrator, Salesforce Certified Platform App Builder, Service Cloud Consultant or Sales Cloud /li /ul h3Bonus Points /h3 ul liAgentforce Specialist, Data Cloud Consultant /li liExperience with API integrations, Salesforce org migrations, or hands‑on Apex development /li liFamiliarity with HubSpot and its integration with Salesforce in a mixed‑CRM environment /li liAdvanced reporting and dashboard expertise – creating insights that leadership actually use /li /ul h3Benefits /h3 ul liHealthcare insurance – so you can focus on what matters /li liWellness that works for you – from gym memberships to mental health support, we’ve got you covered /li liTime off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance /li liLocal perks, depending on your location: meal vouchers, transport allowances, or extended parental leave /li liCareer growth opportunities – learn, develop, and explore new paths across teams and projects /li liA truly global team – work with talented people from around the world in a diverse and inclusive environment /li liFlexibility that works for you – remote work and flexible hours, results‑focused, with optional office presence at our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna /li /ul pAt this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. /p pWe are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute. /p /p #J-18808-Ljbffr
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