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Greenvolt Poweris our segment dedicated to theDevelopment & Constructionof utility-scale solar and wind projects. We value local expertise and empower our partners, counting already with business presence in more 16 countries (Europe & North America). At Greenvolt Power, we are seeking a Performance Monitoring & Optimization Manager, who will be responsible for leading and owning the performance monitoring, analysis, and optimization function for Greenvolt Power's utility-scale renewable energy asset portfolio, ensuring that all assets are continuously monitored, underperformance is identified and addressed, and value creation is maximized across the operating fleet. The role leads and develops the Performance Monitoring & Optimization team, setting objectives, ensuring analytical quality and consistency of outputs, and acting as the primary escalation point for complex performance issues across the portfolio. The Performance Monitoring & Optimization Manager defines and owns the performance monitoring methodology, KPI frameworks, loss classification standards, and improvement action governance processes applied across the fleet, and is responsible for ensuring these are continuously refined based on operational data and technological developments. The Performance Monitoring & Optimization Manager plays a pivotal role in driving operational excellence across all geographies, partnering closely with Asset Management, O&M Strategy & Best Practices, and OT & Digital teams to ensure performance insights are translated into tangible improvements in availability, energy yield, and long-term asset value. • Define and own the performance monitoring methodology, KPI frameworks, loss classification standards, and availability calculation criteria applied across the portfolio., • Ensure monitoring standards are consistent, fit for purpose, and aligned with contractual performance guarantee frameworks and industry best practices., • Own the governance process for corrective and improvement action tracking, ensuring actions are defined, assigned, followed up, and closed in a structured and timely manner., • Define and maintain performance benchmarking frameworks, ensuring actual asset performance is systematically compared against expected production models, P50/P90 estimates, and contractual obligations., • Lead, coordinate, and develop the Performance Monitoring & Optimization team, setting clear objectives, priorities, and quality standards for all outputs., • Act as the primary escalation point for complex performance issues, loss analysis cases, and improvement action decisions raised by team members or Asset Managers., • Provide technical guidance and coaching to Performance Monitoring Analysts, supporting their development and ensuring analytical consistency across the team., • Foster a culture of data-driven decision making, operational excellence, and continuous improvement within the team., • Support the professional development of team members, identifying training needs and growth opportunities aligned with business requirements., • Maintain a continuous, portfolio-level view of asset performance, availability, and energy yield, identifying systemic trends, underperformance patterns, and improvement opportunities., • Review and validate performance analysis outputs produced by the team, ensuring accuracy, consistency, and alignment with defined methodologies., • Review and approve periodic performance reports and KPI dashboards prepared for Asset Managers, Hub Managers, and senior management., • Drive continuous optimization of asset performance across the portfolio, identifying and prioritizing improvement opportunities with the highest impact on energy yield and availability., • Define and oversee fleet-wide improvement campaigns, coordinating with Asset Managers and O&M contractors to ensure effective implementation on site., • Leverage predictive analytics and operational data to proactively identify equipment degradation, performance risks, and optimization opportunities across the fleet., • Partner closely with the Asset Management team to ensure performance findings and improvement recommendations are effectively communicated and implemented across all assets., • Collaborate with the O&M Strategy & Best Practices team to incorporate performance monitoring insights into maintenance strategy, procedure updates, and contractor KPI frameworks., • Work with the OT & Digital team to continuously improve monitoring platforms, data pipelines, and analytical tools used by the Performance Monitoring & Optimization function., • Participate in portfolio reviews, governance meetings, and cross-functional forums as required, representing the Performance Monitoring & Optimization function., • Bachelor's degree in Electrical Engineering, Energy Engineering, Renewable Energy, Physics, Data Science, or a related technical discipline., • Minimum 7 years of experience in performance monitoring, energy analysis, or a related technical role in the renewable energy or power generation sector, with at least 2 years in a management role., • Demonstrated experience leading performance monitoring and optimization functions for utility-scale renewable energy assets, including solar PV, wind, BESS, or other energy infrastructure., • Experience managing technical teams and acting as an escalation point for complex performance analysis and optimization decisions., • Experience defining performance monitoring methodologies, KPI frameworks, and loss classification standards for large renewable energy portfolios., • Knowledge of energy yield modelling, P50/P90 methodologies, SCADA systems, remote monitoring platforms, and predictive analytics tools is considered an advantage., • Deep technical knowledge of renewable energy asset operations, performance drivers, loss classification methodologies, and availability calculation frameworks., • Leadership and team management capabilities, with experience developing and motivating technical and analytical teams., • Advanced analytical and data interpretation skills, with the ability to identify performance patterns, root causes, and optimization opportunities across a large and geographically distributed portfolio., • Strong understanding of remote monitoring platforms, SCADA systems, and data analytics tools used in renewable energy operations., • Excellent stakeholder management and communication skills, with the ability to translate complex technical findings into clear recommendations for Asset Managers and senior management., • Strategic mindset with a hands-on approach, able to balance portfolio-level oversight with operational detail and analytical rigour., • Fluent English required; additional European languages are considered an advantage. #J-18808-Ljbffr

Greenvolt Poweris our segment dedicated to theDevelopment & Constructionof utility-scale solar and wind projects. We value local expertise and empower our partners, counting already with business presence in more 16 countries (Europe & North America). At Greenvolt Power, we are seeking a Performance Monitoring & Optimization Manager, who will be responsible for leading and owning the performance monitoring, analysis, and optimization function for Greenvolt Power's utility-scale renewable energy asset portfolio, ensuring that all assets are continuously monitored, underperformance is identified and addressed, and value creation is maximized across the operating fleet. The role leads and develops the Performance Monitoring & Optimization team, setting objectives, ensuring analytical quality and consistency of outputs, and acting as the primary escalation point for complex performance issues across the portfolio. The Performance Monitoring & Optimization Manager defines and owns the performance monitoring methodology, KPI frameworks, loss classification standards, and improvement action governance processes applied across the fleet, and is responsible for ensuring these are continuously refined based on operational data and technological developments. The Performance Monitoring & Optimization Manager plays a pivotal role in driving operational excellence across all geographies, partnering closely with Asset Management, O&M Strategy & Best Practices, and OT & Digital teams to ensure performance insights are translated into tangible improvements in availability, energy yield, and long-term asset value. Key Responsibilities: Performance Monitoring Strategy & Governance • Define and own the performance monitoring methodology, KPI frameworks, loss classification standards, and availability calculation criteria applied across the portfolio., • Ensure monitoring standards are consistent, fit for purpose, and aligned with contractual performance guarantee frameworks and industry best practices., • Own the governance process for corrective and improvement action tracking, ensuring actions are defined, assigned, followed up, and closed in a structured and timely manner., • Define and maintain performance benchmarking frameworks, ensuring actual asset performance is systematically compared against expected production models, P50/P90 estimates, and contractual obligations. Team Management & Development • Lead, coordinate, and develop the Performance Monitoring & Optimization team, setting clear objectives, priorities, and quality standards for all outputs., • Act as the primary escalation point for complex performance issues, loss analysis cases, and improvement action decisions raised by team members or Asset Managers., • Provide technical guidance and coaching to Performance Monitoring Analysts, supporting their development and ensuring analytical consistency across the team., • Foster a culture of data-driven decision making, operational excellence, and continuous improvement within the team., • Support the professional development of team members, identifying training needs and growth opportunities aligned with business requirements. Portfolio Reporting Oversight • Maintain a continuous, portfolio-level view of asset performance, availability, and energy yield, identifying systemic trends, underperformance patterns, and improvement opportunities., • Review and validate performance analysis outputs produced by the team, ensuring accuracy, consistency, and alignment with defined methodologies., • Review and approve periodic performance reports and KPI dashboards prepared for Asset Managers, Hub Managers, and senior management. Optimization & Value Creation • Drive continuous optimization of asset performance across the portfolio, identifying and prioritizing improvement opportunities with the highest impact on energy yield and availability., • Define and oversee fleet-wide improvement campaigns, coordinating with Asset Managers and O&M contractors to ensure effective implementation on site., • Leverage predictive analytics and operational data to proactively identify equipment degradation, performance risks, and optimization opportunities across the fleet. Cross-Functional Collaboration & Governance • Partner closely with the Asset Management team to ensure performance findings and improvement recommendations are effectively communicated and implemented across all assets., • Collaborate with the O&M Strategy & Best Practices team to incorporate performance monitoring insights into maintenance strategy, procedure updates, and contractor KPI frameworks., • Work with the OT & Digital team to continuously improve monitoring platforms, data pipelines, and analytical tools used by the Performance Monitoring & Optimization function., • Participate in portfolio reviews, governance meetings, and cross-functional forums as required, representing the Performance Monitoring & Optimization function. Qualifications • Bachelor's degree in Electrical Engineering, Energy Engineering, Renewable Energy, Physics, Data Science, or a related technical discipline., • Minimum 7 years of experience in performance monitoring, energy analysis, or a related technical role in the renewable energy or power generation sector, with at least 2 years in a management role., • Demonstrated experience leading performance monitoring and optimization functions for utility-scale renewable energy assets, including solar PV, wind, BESS, or other energy infrastructure., • Experience managing technical teams and acting as an escalation point for complex performance analysis and optimization decisions., • Experience defining performance monitoring methodologies, KPI frameworks, and loss classification standards for large renewable energy portfolios., • Knowledge of energy yield modelling, P50/P90 methodologies, SCADA systems, remote monitoring platforms, and predictive analytics tools is considered an advantage. Knowledge & Skills • Deep technical knowledge of renewable energy asset operations, performance drivers, loss classification methodologies, and availability calculation frameworks., • Leadership and team management capabilities, with experience developing and motivating technical and analytical teams., • Advanced analytical and data interpretation skills, with the ability to identify performance patterns, root causes, and optimization opportunities across a large and geographically distributed portfolio., • Strong understanding of remote monitoring platforms, SCADA systems, and data analytics tools used in renewable energy operations., • Excellent stakeholder management and communication skills, with the ability to translate complex technical findings into clear recommendations for Asset Managers and senior management., • Strategic mindset with a hands-on approach, able to balance portfolio-level oversight with operational detail and analytical rigour., • Fluent English required; additional European languages are considered an advantage. #J-18808-Ljbffr

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 33,000 employees, the company generated sales of CHF 11.20 billion in 2025. We are establishing a new regional role to drive and strengthen Customer Order Management (COM) across EMEA. We are looking for an experienced professional with deep expertise in end-to-end order management processes and a strong track record of leading regional initiatives in an international manufacturing environment. Acting across countries and functions, you will shape and harmonize Order Management practices, elevate customer service performance and influence senior stakeholders in a complex matrix organization. The role involves approximately 30% travel and can be based in any European country where Sika operates. • Lead Regional Customer Order Management Excellence: Drive the development and continuous improvement of end-to-end COM processes across EMEA, ensuring consistent, efficient and customer-centric ways of working., • Drive Process Harmonization and Standardization: Establish and implement common Customer Order Management standards, best practices and governance frameworks across countries, covering order entry, confirmations, backlog management, prioritization, escalations and delivery coordination., • Enhance Customer Service Performance: Drive improvements in customer experience, service reliability and OTIF performance by addressing process gaps, improving order visibility and strengthening customer communication throughout the order-to-delivery journey., • Strengthen Cross-Functional Collaboration: Act as a regional link between local Customer Order Management teams and Logistics, Planning, Production, Sales and Operations, ensuring alignment between customer expectations and supply chain capabilities., • Drive Performance Management: Establish and monitor service KPIs, dashboards and reporting routines to improve transparency on backlog, order confirmations, delivery commitments and service performance. Lead root-cause analysis and ensure effective improvement actions., • Lead Regional Change and Capability Development: Assess COM maturity across countries, identify improvement opportunities and lead initiatives to strengthen local capabilities through coaching, knowledge sharing, workshops and adoption of best practices., • Influence Senior Stakeholders: Build strong relationships across the regional and local organizations, engage senior stakeholders and drive alignment and commitment to COM transformation initiatives., • Strengthen Risk and Service Governance: Identify recurring service risks, including delays, shortages and supply disruptions, and drive mitigation plans to safeguard customer commitments and ensure consistent service delivery., • Drive Digital and Systems Alignment: Support the harmonization and continuous improvement of ERP/SAP-related order management processes, master data and reporting capabilities across EMEA., • Bachelor's or Master's degree in Supply Chain Management, Business Administration, Operations Management, Industrial Engineering or a related field., • At least 5 years of relevant experience in Customer Order Management, Customer Service or Order-to-Cash within an international manufacturing environment., • Proven experience in a regional, local or cross-functional leadership role, such as Team Lead, Project Manager or Program Manager, preferably within a matrix organization., • Deep understanding of end-to-end order management processes, including order entry, confirmations, backlog management, delivery coordination and customer communication., • Experience with ERP/SAP order management processes, master data and service performance management., • Proven track record in driving process harmonization, defining service standards and improving customer service and OTIF performance., • Strong analytical skills, with experience in KPI monitoring, data interpretation, dashboards and performance reporting., • Excellent communication and stakeholder management skills, with the ability to influence and engage senior stakeholders across functions and countries without direct reporting authority., • Experience in leading cross-functional initiatives, facilitating workshops and driving change in an international matrix organization., • Strong coaching and capability-building skills, with the ability to develop local teams and promote best practices across regions., • Fluency in English (spoken and written); additional European languages are an advantage., • Readiness to travel approximately 30% across EMEA. Preferred: • Additional certifications (e.g., APICS CPIM/CSCP, Lean Six Sigma), • We offer intensive training and interesting perspectives for anyone who wants to build a career, • Sika is like a global SME: With subsidiaries in more than 100 countries around the world. This begins in Switzerland and breaks down borders allowing exciting prospects all around the world, • The chance to bring new ideas, interesting areas for development, and taking responsibility early on are some of the key factors that drive Sika's pioneering spirit We look forward to your application. For this position visa sponsorship is not offered and only direct applications will be considered. For any further information please reach us at inbox.hr@ch.sika.com We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations. #J-18808-Ljbffr

Greenvolt Power is our segment dedicated to the Development & Construction of utility-scale solar and wind projects. We value local expertise and empower our partners, counting already with business presence in more 16 countries (Europe & North America). In Greenvolt Power are seeking an Asset Manager responsible for the full ownership and day-to-day management of an assigned portfolio of renewable energy assets within Greenvolt Power's operations, ensuring the safe, compliant, and financially optimized operation of each asset throughout its lifecycle. The role holds direct accountability for the asset P&L, acting as the primary point of contact for all internal and external stakeholders associated with the asset, including O&M contractors, grid operators, local authorities, landowners, and internal teams across Finance, Energy Management, Engineering & Construction, and HSE. The Asset Manager oversees technical and contractual performance, validates operational and financial KPIs, and drives continuous improvement across the assets under management. In this role, the Asset Manager plays a central role in ensuring that assets perform to their full potential, managing risks proactively and ensuring compliance with all applicable market, regulatory, and HSE requirements across the full asset lifecycle. The position will be based in Madrid or Lisbon Key Responsibilities: Asset P&L Ownership & Financial Management - Hold full ownership of the asset P&L, reporting asset financial performance. - Lead the annual asset budgeting process, coordinating inputs from internal teams and track budget execution throughout the year. - Validate metering data and upload values in ETRM for settlement calculations, ensuring accuracy and timeliness. - Ensure compliance with market and regulatory settlement requirements applicable to each asset. - Provide cost and production data for financial reporting and forecasting purposes, supporting Finance and Planning & Control teams. - Monitor performance improvement initiatives for the assets under scope, ensuring alignment with business plans and budget frameworks. Asset Management Strategy & Handover - Support asset risk management analysis, flagging operational, contractual, and HSE risks across the asset lifecycle. - Support the Engineering & Construction team during the asset handover process, ensuring continuity between build and operations and acting as asset owner during the transition. - Onboard the O&M contractor at handover, aligning on scope, processes, reporting requirements, and performance expectations. - Ensure clear documentation completeness, operational readiness, and contractor onboarding during transition into operations. Execution, Supervision & Site Management - Coordinate activities performed on site by contractors (O&M, security, and others), following up on the maintenance plan, alerts, and corrective actions. - Ensure timely response to corrective incidents by following up with the O&M contractor on open issues and resolution timelines. - Conduct site inspections to assess asset condition, identify issues, and verify works in progress. - Review O&M contractor reports and incorporate findings into the monthly asset report. - Monitor contractor performance, response times, and overall delivery against agreed SLAs, escalating underperformance when required. - Ensure HSE policies are properly deployed and complied with on site, in accordance with Greenvolt standards and applicable regulations. - Monitor spare parts stock levels on site and raise purchase requests when replenishment is needed. Performance Monitoring & Reporting - Hold overall accountability for asset performance and value creation across the assigned portfolio. - Monitor site performance on a weekly basis to detect faults, underperformance, and deviations from expected production. - Review and validate monthly operational reports, ensuring accuracy and completeness of performance data. - Coordinate with the Performance Monitoring & Optimization team on performance analysis findings, loss classification, and improvement initiatives. - Implement on-site improvement actions defined by the Performance Monitoring team, following up on progress and results. Stakeholder & Regulatory Management - Act as the primary point of contact for all stakeholders associated with the asset, including O&M contractors, TSO/DSO, local authorities, landowners, and relevant internal teams. - Coordinate relationships with key external stakeholders, ensuring effective communication and issue resolution. - Ensure operational activities are conducted in accordance with applicable permits, agreements, and legal requirements. - Support regulatory and contractual compliance obligations applicable to the asset, escalating issues to the Hub Manager as required. - Represent Greenvolt Power in operational matters with external stakeholders when required. Cross-Functional Collaboration - Coordinate with internal teams across Finance, Energy Management, Energy Assessment, Engineering & Construction, and M&A throughout the asset lifecycle. - Collaborate with the O&M Strategy & Best Practices team, providing operational feedback to inform maintenance strategy and procedure updates. - Work with the OT & Digital team to ensure operational data quality and availability for reporting and performance monitoring purposes. Requirements - Bachelor's degree in Energy Engineering, Electrical Engineering, Industrial Engineering, Business Administration, or a related discipline. - Minimum 3–5 years of experience in renewable energy, power generation, or asset management. - Experience managing utility-scale renewable energy assets, including solar, wind, BESS, or other energy infrastructure. - Experience managing O&M contractors, service providers, and operational budget. - Experience engaging with external stakeholders including grid operators and local authorities - Strong understanding of renewable energy asset operations and performance management. - Knowledge of renewable energy asset P&L, budgets, and financial drivers - Strong analytical and problem-solving capabilities, with ability to interpret operational and performance data. - Stakeholder management and communication skills, with the ability to coordinate across internal and external parties. - High degree of ownership and accountability, with a proactive and hands-on approach to asset management. - Strong organizational skills with the ability to manage multiple assets and priorities simultaneously. - Fluent LOCAL LANGUAGE required; English and additional European languages are considered an advantage.

Nippon Sanso is one of the leading companies in the industrial and medical gases business in Europe. Serving over 150,000 customers and 350,000 patients across 14 countries, we offer a comprehensive range of gas-based solutions tailored to sectors including healthcare, food, electronics, manufacturing, chemicals, electronics, and energy among many others. The Project Manager Europe R&D will be based in our headquarters in Madrid, reporting to Chief R&D and Governement Affairs Officer Europe, and is responsible for leading research and development projects from concept through execution, ensuring that innovation initiatives are delivered on time, within budget, and in line with strategic business objectives. The role connects technical expertise, structured project management, stakeholder alignment, and commercial awareness to accelerate the development of new technologies, products, applications, and process improvements. • Lead and manage R&D projects across the full project lifecycle, from ideation, feasibility assessment, planning, development, testing, validation, and implementation to handover or commercialization., • Define project scope, objectives, deliverables, milestones, resource needs, risks, and success criteria in alignment with business strategy and technical priorities., • Develop and maintain realistic project plans, schedules, budgets, and stage-gate documentation., • Coordinate multidisciplinary project teams including R&D, engineering, operations, product management, procurement, quality, regulatory, sales, and external partners., • Ensure effective stakeholder communication through structured project updates, decision papers, risk reviews, and executive reporting., • Identify, assess, and mitigate technical, commercial, operational, safety, regulatory, and resource-related project risks., • Drive disciplined decision-making by preparing business cases, technical feasibility assessments, cost estimates, and benefit evaluations., • Monitor project performance against agreed targets, initiate corrective actions where needed, and elevate key issues in a timely manner., • Support innovation portfolio management by providing input on project prioritization, resource allocation, strategic fit, and expected value creation., • Promote best practices in project management, documentation, knowledge sharing, and continuous improvement across the R&D organization., • Bachelor's or Master's degree in engineering, chemistry, physics, materials science, industrial technology, or a related technical discipline., • Several years of experience in R&D, technology development, engineering, product development, application development, or technical project execution., • Proven experience managing complex projects with technical uncertainty, cross-functional dependencies, and multiple internal or external stakeholders., • Experience with structured project management methodologies, stage-gate processes, agile/adaptive planning, or innovation portfolio management., • At least 12 years' experience in industrial, manufacturing, energy, environmental, chemical, life science, or technology-driven business environments would be a plus., • Experience working with external partners such as universities, suppliers, customers, research institutes, start-ups, or industry consortia is beneficial., • Strong project management skills, including planning, scheduling, budgeting, resource coordination, risk management, and performance tracking., • Solid technical understanding with the ability to challenge assumptions, understand development risks, and translate complex technical topics into clear business language., • Excellent communication and stakeholder management skills, including the ability to engage technical experts, senior leaders, commercial teams, and external partners., • Strong analytical and problem-solving capabilities, with a structured approach to decision-making under uncertainty., • Leadership skills to motivate cross-functional teams, build accountability, resolve conflicts, and maintain momentum in complex projects., • Commercial awareness and the ability to connect R&D outcomes with customer needs, market opportunities, profitability, and strategic value., • High level of ownership, reliability, and attention to detail in project governance, documentation, reporting, and follow-up., • Ability to work in an international and multicultural environment, including remote collaboration across regions and functions., • Fluent written and spoken English; additional languages are an advantage depending on the regional scope of the role. Regular travel across Europe is required (25%) At Nippon Sanso, we're a reliable partner for key industries, combining global expertise with a local touch to make a real difference. Guided by our commitment to sustainability, we drive innovation through cutting-edge technology and a strong R&D network. Here, you'll have the autonomy to own your career, with the chance to work on projects that impact communities and shape a carbon-neutral future. Discover a place where you'll play a key role in solutions that power major industries and make a difference in everyday life. At Nippon Sanso, our technologies support countless essential processes - often behind the scenes - that keep food fresh, enhance electronic chip production, purify water, and provide critical respiratory treatments. With a solid, diversified presence across Europe, we're a reliable and stable company dedicated to constant innovation and to creating a healthier, more sustainable future. • Remuneration and Benefits : We offer a range of bonuses, long-term incentives, competitive salaries, which we review each year to remain competitive in the market. In addition, we have a wide range of benefits as a company, you can choose what suits you best: childcare, transport card, pension plan, sports package, health insurance, etc., • Worklife balance : We have 29 days off a year! Plus, the 24th and 31st of December., • Flexible schedule : You'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities., • Home Office Policy : With our hybrid work plan, you can enjoy working from the comfort of your home., • Diversity and inclusion : Be part of an inclusive, diverse culture, where everyone's contribution is respected. A place where individual talent is recognised and nurtured., • Sustainability : We enable a carbon neutral world. Nippon Gases spearheads the efforts to achieving zero CO2 emissions by helping industries in transitioning from fossil fuels to renewable energy sources., • Safety first : We create a safe environment where our employees can thrive. In the past two decades, we have been honored 17 times as the safest company in Europe by the Industrial Gases Association (EIGA). #J-18808-Ljbffr

About Chubb Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at: www.chubb.com About the Role The way insurance operations are led is changing — and this role puts you at the frontier of that transformation. As Digital Team Leader within Chubb’s Operations Hub for Continental Europe, based in Madrid, you will lead a team of Underwriting Operations Technicians across our Online and Submissions functions — professionals who work every day at the intersection of AI automation and expert human judgment. Your team does not simply process transactions; they govern the AI‑assisted workflows that handle Chubb’s European portfolio, stepping in with expertise where automation reaches its limits. This role demands more than traditional people management. You will oversee autonomous decision‑making, monitor agent performance, and ensuring that the combined output of human and machine meets the highest standards of quality, compliance, and client service. You will be a multiplier: developing your team’s ability to exercise sound judgment precisely because routine work is handled by automation. Key Responsibilities: Team Leadership & AI‑Augmented Workforce Development • Lead, coach, and develop a team of Underwriting Operations Technicians (Online and Submissions), fostering a culture where human expertise and AI capability reinforce each other., • Manage work allocation across automated and human‑handled queues, ensuring the right balance between straight‑through processing (STP) throughput and human exception quality., • Conduct regular performance reviews and one‑to‑ones with a focus on developing human‑in‑the‑loop (HITL) judgment — the ability to make sound, auditable decisions on cases that AI cannot resolve., • Actively preserve institutional knowledge: as routine work shifts to automation, ensure your team deepens rather than loses the expertise that makes their exception decisions trustworthy., • Support team members in building AI literacy — not as technologists, but as confident, critical users who understand what the system can and cannot do., • Manage escalation paths, ensuring complex cases reach the right people — underwriters, specialist teams, or the Operations Manager — with full context captured., • Perform additional duties as assigned by the Head of Digital Operations, including cross‑functional project support., • Monitor AI decision patterns across submission scoring, exception routing, and STP processing — identifying signals of model drift, rules‑engine gaps, or systematic errors before they affect portfolio quality., • Set, review, and adjust STP confidence thresholds and variance limits in collaboration with operations and technology stakeholders, balancing automation throughput against the risk of error., • Review and sign off on daily SOX and AI governance reports, maintaining the audit trail that regulators and internal controls require., • Collect structured operational feedback from your team and channel it into model improvement cycles — frontline experience is the most valuable input to continuous AI learning., • Participate in testing and validating AI workflow changes before production deployment, acting as the operational voice that bridges technical design and day‑to‑day operational reality., • Ensure control processes are executed and reported accurately, including premium reconciliation, peer review auditing, and Contract Certainty obligations., • Monitor SLA performance across all work streams — automated, retained, and outsourced — and take corrective action when delivery standards are at risk., • Conduct audits and quality control checks on AI‑assisted and manually processed work, ensuring outputs meet Chubb’s standards of accuracy and compliance regardless of how they were produced., • Support user acceptance testing (UAT) of system and AI workflow changes, representing operational requirements in the testing process., • Regularly review team processes for efficiency, identifying non‑value steps and opportunities to extend automation safely. Operational Excellence & Service Delivery • Collaborate with the Head of Digital Operations to align team goals with broader digital transformation objectives, and support the implementation of strategic automation initiatives., • Produce and present management information on team performance, automation performance, and exception trends — providing the insight leadership needs to make informed decisions., • Build and maintain strong relationships with underwriters, brokers, internal customers, and third‑party service providers, representing operational capabilities and constraints clearly., • Act as a change champion: translate evolving automation capabilities into clear team practices, and help colleagues see change as opportunity rather than disruption. #J-18808-Ljbffr