Front Desk Officer (Certificates & Academic Records)
20 hours ago
Barcelona
EU Business School is a premier, professionally accredited international institution. With a high-ranking presence in Barcelona, Geneva, Munich, and the Digital space, we deliver business-focused programs (BBA/BA/MBA/DBA). Our integration into the OMNES Education Group has further solidified our position as a global leader in higher education, fostering an environment of excellence and international synergy. About the job: The Front Desk Officer is a dual-function role designed to provide seamless operational continuity during a maternity leave period. This position serves as the vital link between campus-facing hospitality and the high-precision environment of Academic Records & Certificates. The incumbent is responsible for upholding service levels, ensuring the integrity of academic documentation, and maintaining the professional reputation of the institution through meticulous administration. I. Strategic Front Desk Operations & Campus Representation • Institutional Ambassadorship: Serve as the primary point of contact, delivering a professional and welcoming experience for students, alumni, faculty, and high-level visitors., • Communication Management: Oversee primary communication channels, including complex phone inquiries and multi-channel email correspondence, ensuring all stakeholders receive timely, accurate, and professional responses., • Academic Coordination: Act as the administrative liaison for academic staff, managing schedules, coordinating high-priority meetings, and facilitating faculty-student interactions., • Process Guidance: Provide authoritative information regarding internal academic processes, campus services, and the administrative requirements for documentation requests. II. Academic Stewardship: Records, Certificates & Compliance • Lifecycle Management of Records: Execute the end-to-end processing of critical academic documents, including official transcripts, certificates, and diplomas., • Quality Assurance & Verification: Manage formal document requests with a focus on absolute accuracy, completeness, and adherence to delivery timelines., • Data Integrity & Privacy: Maintain the highest standards of confidentiality regarding student records, ensuring full compliance with institutional policies and international data protection standards., • Interdepartmental Liaison: Collaborate closely with the Academic Records & Certificates department and wider faculty teams to resolve complex queries and audit record discrepancies., • Alumni & Special Case Management: Facilitate official document verification for alumni and manage specialized requests, ensuring historical data is handled with precision., • Operational Continuity: Proactively monitor and follow up on all pending requests to ensure zero service disruption during the transition period. Operational Environment & Collaboration • High-Volume Administration, thrive in a fast-paced environment characterized by the processing of sensitive, high-stakes documentation., • Maintain flexibility regarding campus location and working hours to align with the school’s shifting operational requirements and event calendar. About you: • Exceptional organizational competence, proven ability to manage competing priorities with sophisticated time-management skills., • Analytical precision, rigorous attention to detail, particularly in the context of data entry and document verification., • Mastery of Microsoft Excel is essential for the systematic management of institutional data., • Sophisticated written and verbal communication skills; English proficiency is mandatory for this international environment., • A demonstrated ability to manage sensitive, confidential information with the utmost professional integrity., • Prior experience in academic administration, registrar services, or corporate front-of-house management is highly advantageous., • Bachelor’s degree in Business, Hospitality & Tourism , Marketing, or a related discipline is preferred. What we offer: • Daily interaction with a diverse community of students and staff from over 100 countries., • Short workdays every Friday and throughout the summer months., • Salary compensation of €22,000., • Included perks are breakfast on Mondays and discounts on health insurance and gym membership., • Based in the heart of Barcelona within a truly international academic community. 📩 How to apply? If this sounds like your kind of challenge, we’d love to hear from you! Send your CV in English and a one line note telling us what drives you. At EU Business School, we are committed to fostering an inclusive and diverse work environment where everyone is valued and respected. Our hiring practices ensure equal opportunities for all candidates, and we actively promote a workplace that is accessible, supportive, and free from discrimination. We believe that diverse perspectives drive innovation and success, and we welcome applicants from all backgrounds to join us in creating a more inclusive future.
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