Operations Coordinator - Madrid
2 days ago
Madrid
🆕 We are looking for an Operations Coordinator in our Madrid office! 📌Your main missions will be: • Be the point of contact for operational inquiries from partners, internal clients, and other stakeholders., • Maintain a global vision of partners’ operational priorities and propose improvements; oversee the consolidation of KPIs and dashboards., • Act as technical reference, ensuring proper documentation and operational processes., • Resolve operational challenges and guarantee alignment with the business partner., • Manage sensitive situations and direct escalations with partners and internal entities., • Lead change management requested by partners or KAM, communicating and adapting processes., • Contribute to the development of new operational processes and support contract implementation (training, execution, and monitoring)., • Collaborate with Account Managers to ensure alignment between partner needs and operational capabilities., • Maintain continuous oversight of activity, KPIs, and critical topics (goodwill gestures, major losses, significant events)., • Prepare and present materials for operational committees. ✔️ Your profile • Bachelor’s degree in IT, Business School, or Engineering., • Initial experience with a solid understanding of claims management., • Ability to engage in hands-on tasks while maintaining a strategic perspective., • Experience working in international and matrix-based environments., • High level of English proficiency (spoken and written)., • Knowledge of the insurance or travel assistance sector (desirable but not mandatory). 🏆 What we provide • Immediate incorporation into an international working environment., • Full time, split shift (Monday - Thursday) and intensive shift (Friday). Flexibility in start time., • Permanent contract., • Hybrid work model (initially there will be a 100% on-site period for training and adaptation to the position)., • Competitive salary + Meal Vouchers., • Well communicated workplace: Plaza Castilla metro station., • Discount Club for you and your family members. Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia. Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros/as 12.000 empleados/as es ser la empresa de cuidados más fiable del mundo. En España operamos desde 1977, siendo pioneros en asistencia en viaje. Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados. Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible. You live, we CARE.