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In this search for new professionals, we are looking to create a team of L1 IT Support technicians to work for one of our clients, a multinational client from the retail sector. We will need professionals with great ability to work as part of a team, to bring a special care in user support and a desire to work in a high demand environment. We are looking for you, because of your knowledge in computer management (FP I or FP II) and experience in technical user support (user workstation, peripherals, Office365, microcomputing...). Your responsibilities will include: • Monitoring and Managing Support Requests:, • Proactively monitor support requests through various channels (ITSM , portal, Teams, email, phone) to identify user incidents and service requests., • Accurately record and categorize incidents and requests within the ticketing system., • Ensure thorough ticket tracking until complete resolution and maintain up-to-date information., • Diagnosing and Resolving Issues:, • Conduct initial diagnosis to grasp the nature of problems or request reported by users., • Resolve simple and known issues., • Execute know service requests, • Provide assistance and training to users on common tools and systems, and company-specific applications (based on process/KB)., • Document solutions for recurring problems in the knowledge base for future reference., • Escalation and Communication:, • Escalate complex or unresolved incidents to the next level of support or the appropriate team., • Provide regular updates to users regarding the status and progress of their tickets. Nice to have: • Previous experience in macOS support environments will be considered a strong asset. (!) Please note that service is provided in Spanish and English during these hours: M-F 7:00-22:00, S-Su 8:00-21:00, with rotating shifts to cover it. The work centre is in San Sebastian (Gipuzkoa), 100% on site in our offices. Minimum requirements: • Experience in IT user support positions., • You need to have social skills, both to promote a good working environment with the team, and to have a polite and empathetic relationship with users and other customer staff., • It is essential to live within the city of San Sebastian, since the position is 100% on site in our offices.

In this search for new professionals, we are looking to create a team of L1 IT Support technicians to work for one of our clients, a multinational client from the retail sector. We are looking for you, because of your knowledge in computer management (FP I or FP II) and experience in technical user support (user workstation, peripherals, Office365, microcomputing...). Monitoring and Managing Support Requests: Proactively monitor support requests through various channels (ITSM , portal, Teams, email, phone) to identify user incidents and service requests. Provide assistance and training to users on common tools and systems, and company-specific applications (based on process/KB). Previous experience in macOS support environments will be considered a strong asset. (!) Please note that service is provided in Spanish and English during these hours: M-F 7:00-22:00, S-Su 8:00-21:00 , with rotating shifts to cover it. Experience in IT user support positions. You need to have social skills, both to promote a good working environment with the team, and to have a polite and empathetic relationship with users and other customer staff. It is essential to live within the city of San Sebastian, since the position is 100% on site in our offices.