Si eres amante de la hostelería y quieres formar parte de nuestro proyecto, en Ushuaïa Ibiza Beach Hotel precisamos incorporar a nuestro equipo de Room Service un/a Cocinero/a correturnos. Tu misión principal será elaborar, preparar y cocinar los platos de la oferta gastronómica y de cuidar los detalles de la presentación de los mismos, siguiendo las pautas indicadas por el Jefe/a de Cocina, según el menú previamente acordado. ¿Quieres desarrollar tu carrera profesional al máximo? Disfruta de la auténtica experiencia en Ushuaïa Ibiza Beach Hotel. Tus funciones principales serán: - Participar en el control de aprovisionamiento, conservación y almacenamiento de mercancías. - Realizar de manera cualificada, autónoma y responsable la preparación, aderezo y presentación de platos, utilizando los recetarios definidos. - Colaborar en pedidos y conservación de materias primas y productos de uso en la cocina. - Controlar el sobrante de alimentos al final de cada servicio. - Realizar trabajos a la vista del cliente como flambear, cortar, trinchar, cocinar, etc., a petición del chef. - Conocimiento de la Política integrada de calidad, medioambiente y prevención. - Asegurar la máxima satisfacción del cliente durante su estancia. A cambio de tu compromiso y motivación, te ofrecemos: - Te unirás a Palladium Hotel Group, empresa española con presencia internacional en pleno proceso de expansión, que ha sido reconocida por cuarto año consecutivo como Top Employer en España, Italia, México, República Dominicana, Brasil y Jamaica. - Ofrecemos una política salarial competitiva, contratación fijo-discontinua y estabilidad laboral, así como planes de formación para que tengas posibilidades de desarrollo y crecimiento dentro de la compañía a nivel nacional e internacional. - Formarás parte de un equipo dinámico, multicultural, con mentalidad ganadora y que cuenta con grandes profesionales del sector hotelero, y estarás al día de las nuevas tendencias de tu área y del sector. - Además, podrás disfrutar de acceso a descuentos en hoteles del grupo y otras empresas asociadas a través de PHG Benefits Club. Para tener un buen encaje, deberás aportar: - Experiencia de al menos 2 años en la posición ofertada, preferiblemente en restaurantes de alta gastronomía y/o de hoteles 5*. - Formación en Cocina. - Trabajo en equipo y cooperación. - Simpatía, amabilidad y orientación al cliente a través de la excelencia. No lo dudes e inscríbete ya. ¡Te estamos esperando! Department: F&B kitchen Language required: Spanish. The company Palladium Hotel Group es una empresa hotelera española con sedes corporativas en Ibiza y Madrid. Estamos presentes en 6 países, a través de 10 marcas internacionales. Nacimos en Ibiza en 1960 y contamos actualmente con 50 hoteles y más de 13.000 colaboradores. Generamos cientos de nuevos puestos de trabajo al año, impulsando siempre la formación y la profesionalización de nuestros equipos Cada una de nuestras marcas ofrece algo único para satisfacer los deseos de nuestros clientes, brindando experiencias de lujo exclusivas y personalizadas. TRS HOTELES: Sumérgete en el lujo de un nuevo mundo “adults- only” en los destinos más exclusivos y bellos del Caribe. GRAND PALLADIUM HOTELS & RESORTS: Alojamiento de lujo, la mejor cocina del mundo y experiencias inolvidables más allá del servicio todo incluido para toda la familia. PALLADIUM HOTELS: Hoteles “adults- only” de modernas instalaciones ubicados en Ibiza, que ofrecen a sus clientes una experiencia hotelera exclusiva y contemporánea. PALLADIUM BOUTIQUE HOTELES: Alojamientos donde prima la intimidad en una atmósfera relajada y exclusiva. FIESTA HOTELS & RESORTS: Hoteles frente al mar diseñados para disfrutar de la vida de una manera cómoda y agradable. USHUAÏA IBIZA BEACH HOTEL: Disfruta de los mejores eventos musicales en un glamuroso hotel con personalidad única. Vive lo inesperado. BLESS COLECTION HOTELS: Hoteles modernos, de alta tecnología y con estilo, ubicados en los mejores destinos de todo el mundo. Ideal para huéspedes cosmopolitas que buscan un lugar único para satisfacer sus placeres. ONLY YOU HOTELS: Firma de hoteles de moda que ofrecen una experiencia cosmopolita y sofisticada, diseñada para mostrarle la mejor faceta de Madrid. HARD ROCK HOTELS: La combinación perfecta de rock, tecnología y relajación para que tu próximo viaje sea un éxito.
Desde Le Room Service, buscamos incorporar un/a repartidor/a en nuestra sede de SEVILLA. Se ofrece CONTRATO de 20 HORAS SEMANALES. Necesaria experiencia previa repartiendo con moto de 125 cc e imprescindible nivel básico de inglés. Necesaria disponibilidad en horario de tarde y noche. Si crees que tu perfil encaja, ¡Te esperamos!
About the job Desde CATALONIA HOTELS & RESORTS precisamos incorporar un/a JEFE DE SECTOR para nuestro hotel ORO NEGRO, ubicado en Arona (Tenerife). Las principales tareas a desarrollar son las siguientes: • Organizar, dirigir y coordinar el trabajo del personal a su cargo. • Planificación de los horarios y turnos del departamento. • Dirigir, planificar y realizar el conjunto de actividades de su Área. • Responsable de garantizar un servicio de calidad, profesional y eficiente a los clientes. • Supervisar que el proceso de room-service se realice adecuadamente • Gestión de quejas. • Conocer y asesorar sobres los diferentes productos de la carta de alimentos y vinos. • Encargado de recibir, acompañar y asignar una mesa a los huéspedes. • Recabar información de la satisfacción de los clientes durante el servicio. • Supervisar el montaje y reposición de las salas de reuniones u otros eventos • Mantener en perfecto estado las instalaciones de las áreas de restaurante/bares. REQUISITOS • Experiencia de 3 años en posición similar. • Inglés alto + Otros idiomas valorables • Don de gentes, con gusto por la atención al cliente y buena presencia. Persona dinámica y organizada. • Orientación al cliente, actitud positiva. • Capacidad de liderazgo, capacidad de trabajo en equipo. • Estudios en hostelería. • Residir en la isla de Tenerife. SE OFRECE • Contrato de 40h semanales. • Salario atractivo. • Posición estable. Department: F&B Management The company Catalonia Hotels & Resorts is a family chain of hotels that has not stopped growing since it began. The company made the move from the real estate sector to the hotel industry in the 1980s, and is now one of the leading chains in the urban segment in our country (leader in Barcelona). The chain currently has 72 establishments. 55 in Spain, 1 in Brussels, 1 in Berlin, 1 in Porto, 1 in Amsterdam and 12 resorts in the Caribbean (6 in the Dominican Republic and 6 in Mexico) and one urban hotel in Santo Domingo. With more than 8,000 rooms, Catalonia Hotels & Resorts has always implemented a policy for growth based on discretion and caution and the company has developed gradually and positively. Here, special mention must be made of the fact that the establishments are owned by the chain, with only 3 hotels under long-term lease. The chain opens hotels where it discovers a need that has not been met and where it can find the appropriate space and building for installing the hotel in compliance with its quality assurance standards. The corporate structure of the hotel chain is based on the principle of quality in service management, with its own, distinguished style. The company's philosophy is based on offering an excellent price-quality ratio in services, in accordance with strict criteria of professionalism. Service quality and comfort are guaranteed at every hotel.
Desde LE ROOM SERVICE, empresa especializada en el outsourcing del servicio de F&B para hoteles y apartamentos turísticos nos encontramos en búsqueda de un CITY MANAGER para nuestra sede de BARCELONA. Se ofrece CONTRATO INDEFINIDO de 40 HORAS SEMANALES. Necesaria experiencia previa de 3-5 años realizando tareas similares. Salario en función de la valía del candidato.
About the job POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Reception About you Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
At Paulo Airaudo Group we are always looking for new talents to form the best team in an exceptional location. If you are looking to grow both personally and professionally, we will be happy to meet you! ALEIA by Paulo Airaudo is a haute cuisine project, which received its first Michelin Star in November 2022, located in the luxurious Casa Fuster Hotel in Barcelona (Spain). We are looking to expand our room team. Responsibilities: -Provide high quality service to our clients, ensuring a memorable experience. -Know in depth the menu and the chef's recommendations to advise diners. -Maintain a clean and orderly environment in the service area. -Collaborate with the team to ensure smooth and efficient service. What we offer: -Professional and dynamic work environment with an international team. -Competitive salary, according to the experience and training provided by the candidate -5-day work week, with an indefinite contract and 2 fixed and consecutive weekly days off What we expect: -Previous experience as a waitress/waiter in luxury restaurants. -Excellent communication and customer service skills, with language proficiency. -Professional attitude, impeccable presentation and ability to work under pressure. -Time availability and ability to work as a team.
W INSIDER Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Supply guests with directions and information. Arrange transportation for guests/visitors. Notify Loss Prevention/Security of any reports of theft. Prepare VIP’s arrival and secure any details needed throughout their stay. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Maintain awareness of undesirable persons on property premises. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Policies and Procedures Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Guest Relations Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Address guests' service needs in a professional, positive, and timely manner. Thank guests with genuine appreciation and provide a fond farewell. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Assist other employees to ensure proper coverage and prompt guest service. Communication Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speak to guests and co-workers using clear, appropriate and professional language. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Provide assistance to coworkers, ensuring they understand their tasks. Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Working with Others Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Check-in/Check-out Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine. Ensure rates match market codes and that any exceptions are documented and include an explanation. Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay. Accommodate requests for room changes when possible. Communicate to appropriate staff that there are guests that are waiting for an available room. Verify and adjust billing for guests. Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp). Assign room according to guest request and preferences whenever possible. Ask for and enter Marriott Rewards information (e.g., number, name, address) when taking reservation or checking guest in. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping. Clear departures in computer system to document that rooms are no longer occupied. Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns. Review requests for late check-outs and approve according to occupancy. File guest paperwork or documentation. Communications Operate telephone switchboard station in order to answer telephone calls. Reports/Recordkeeping Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Print contingency lists to have a record of all guests in case of emergency. Run credit card authorization report and check for discrepancies. Greet/Escort Guests Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Guest Services Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Answer, record, and process all guest calls, requests, questions, or concerns. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed. Cash Handling Count bank at end of shift and secure bank. Provide change to guests. Cash guests' personal checks and traveler's checks. Balance and drop receipts according to Accounting specifications. Process all payment types such as room charges, cash, checks, debit, or credit. Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Maintenance/Security Notify Loss Prevention/Security of any guest reports of theft. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new
About The Miiro Borneta Hotel The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella. Key Responsibilities: ·Guest experience: Ensure guests are greeted upon arrival ad make time to interact effectively with guests. ·Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction. ·Assist Guests with questions, directions, event schedules, and other information regarding their stay. ·Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction. ·Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible ·Employ attention to detail to ensure the security of guest room access ·Health Safety & Security: Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety. ·Familiarise yourself with emergency and evacuation procedures. Requirements: ·Proven experience as a receptionist or in a similar role in a high-end or busy restaurant setting. ·Fluency in Spanish and English. ·Excellent communication and interpersonal skills. ·Ability to work flexible hours, including evenings, weekends, and holidays. Benefits: • Competitive salary. • Private insurance. • Training and development. • Employee discounts in Miiro Hotels. • Uniforms and Laundry Service. If you are passionate about providing exceptional service and creating memorable experiences, we invite you to apply for the Host position. Join our team and contribute to a work culture that values excellence, respect, and teamwork.
About the job POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Reception About you Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
Desde Le Room Service, empresa especializada en la externalización del servicio de F&B a hoteles, buscamos incorporar en la sede de Sevilla a un jefe/a de cocina con experiencia de 3/4 años y en gestión de equipos. Valorable estudios de cocina y experiencia en conservación y regeneración de alimentos. Jornada de 30 horas semanales, horarios rotativos de lunes a domingo, dos días libres. Buen ambiente de trabajo. Salario según valía del candidato. -Necesario incorporación inmediata. Te esperamos!! Interesados facilitar el CV por chat!
About the job Buscamos a una persona para el puesto de Maître para nuestro Hotel El Fuerte Marbella 5*.Tu labor consistirá en comunicar y alinear al personal con los objetivos establecidos, así como planificar y coordinar el servicio garantizando estándares de calidad y eficiencia. Trabajarás en Fuerte Group Hotels, una gran familia de profesionales de primer nivel con casi 7 décadas en el sector hotelero que ha crecido en marcas diferenciadas especialmente en el sur de España. ¿Cuáles son las principales funciones? • Comunicar al personal de sala los objetivos departamentales establecidos, así como repasar los procesos críticos y puestas en escena del área mediante la realización de mini reuniones diarias, de acuerdo con los estándares establecidos por el hotel. • Planificar, organizar y coordinar el servicio de los diferentes puntos de venta, así como el Room Service. • Participar en la elaboración de la oferta gastronómica de los diferentes puntos de venta del hotel, o en su defecto, introducir la oferta propuesta por asesores externos a la compañía. • Elaborar los cuadrantes de turnos y vacaciones del personal de sala, de acuerdo con las previsiones de ocupación y la herramienta de dimensionamiento de plantilla. • Coordinar y gestionar al equipo de trabajo. • Controlar y gestionar procesos internos de administración de personal de su equipo, en colaboración con el Departamento de Recursos Humanos. • Gestionar y controlar la partida presupuestaria asignada a su Departamento. • Realizar inventarios, gestionar y controlar la disponibilidad de materiales y/o productos necesarios para el correcto funcionamiento del Departamento. • Supervisar y validar la propuesta de pedidos del Departamento y realizar los mismos al Economato. • Velar y garantizar que el servicio al cliente se preste bajo los protocolos y estándares marcados por Fuerte Group. • Gestionar, supervisar y controlar la facturación. • Elaborar el análisis de resultados de los diferentes puntos de venta. • Llevar a cabo el seguimiento y cumplimiento del Manual de Ambientación Operacional. •Realizar otras funciones que en el ámbito de sus competencias le sean solicitadas por su responsable directo. €50.000 Ambiente de trabajo único, excelente clima laboral rodeado de grandes profesionales. Oportunidades de desarrollo, planes de carrera para que crezcamos juntos. Formación continua: apostamos e impulsamos tu talento. Especial atención a la mejora de tu nivel de idiomas. Department: F&B service About you Grado Medio / Superior Servicios de Restauración / Dirección de Restaurante y/o similar. Máster en Gestión de A&B. Valorable Formación en Protocolo y Enología. Experiencia mínima de 5 años en la posición en hoteles de 5*. Valorable experiencia en Leading Hotels of the world, Preferred Hotels & Resorts o similar. Inglés B2. Valorable otros idiomas. Software de gestión hotelera, nivel avanzado. Office, nivel avanzado. Language required: English. The company Group El Fuerte was born in 1957 when José Luque Manzano, the Group’s founder, opened the Fuerte Hotel in Marbella. The project of this naturally friendly and entrepreneurial visionary, born in Estepa (Seville province), was based on the pillars that continue to support the Group today, and which are included in our Code of Ethics. With 50 years of service under our belt and thanks to those who day after day have trusted in this innovative way of doing business, we have overcome multiple challenges: growth, diversification (both geographical and sectoral), continuous innovation and the creation of the Fuerte Foundation. Through all our projects, we seek to make our motto “Caring for people and the environment” reality: as we value our history, we believe in the future and we hope to receive the same trust from those who have accompanied us to date on our journey forwards.
Mission: As a Spa Therapist, you will be the one to ensure unforgettable welcome and well-being treatment experiences for our guests. Tailored experience: Provide an elegant and friendly welcome to our guests demonstrating a high level of guest service and satisfaction. Deliver a variety of spa services (body treatment, massages, facials) according to the brand standards. Maintain a sense of harmony in the treatment room from the guest’s arrival onward.
FREE MASTERCLASS - Shaping Future Leaders: The Art of Adaptative People Management in a Dynamic Business World- FEB 18th - 4pm About the job Become a more adaptive, dynamic, and effective leader. In this FREE 1-HOUR MASTERCLASS, you’ll grasp how to adjust strategies, align with team needs, and foster a responsive leadership style that empowers individuals and drives success. This FREE 1-hour online session was specially designed to help you become a more adaptive, dynamic, and effective leader. You’ll grasp how to adjust strategies, align with team needs, and foster a responsive leadership style that empowers individuals and drives success. Your key takeaways from this session will be: 🧑💼 Understand the importance of adaptive people management in fostering strong, resilient teams and driving impactful results. 📈 Develop the ability to analyze essential skills needed to adapt your management practices to the unique needs of your team and organization. 🚀 Recognize and tackle potential challenges of implementing a highly adaptive management style in dynamic environments. Number of positions: 10 This hour-long masterclass will give you a first-hand taste of Alba’s teaching methods, and allow you to learn about this fascinating topic. You’ll also get to ask the lecturer questions and find out more about Alba’s Master’s Degree in Tourism. Department: Security Legal F&B kitchen F&B service Housekeeping Human Resources Public Relations Reservations Revenue Management Other Consulting Real Estate Sommelier Guest Relations Account Management Bakery Bar Beauty Casino Concierge Content & Communication Customer Service Data and Analytics Education F&B Management Marketing Sales Host/Hostess Laundry Pastry Project Management Reception Room Division Management Management Spa Steward Administration Finance & Accounting Travel Guide Recreation & Leisure Event About you Language required: English. The company Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to all its professionals around the world. It has become the best partner to its members throughout their careers in the world’s fastest growing industry. Founded in 2011 by hospitality experts, Olivier Bracard (CEO) and Carl Julien (COO), Hosco currently connects hundreds of thousands of hospitality professionals with thousands of world-class companies. Furthermore, it has partnered with top hospitality schools around the world offering an ever-growing pool of the world’s best talent.
Desde Le Room Service, empresa especializada en la externalización del servicio de F&B a hoteles, buscamos incorporar en la sede de Sevilla a un cocinero con experiencia de 3/4 años y en gestión de equipos. Valorable estudios de cocina y experiencia en conservación y regeneración de alimentos. Jornada de 30 horas semanales, horarios rotativos de lunes a domingo, dos días libres. Buen ambiente de trabajo. Salario según valía del candidato. CONTRATO TEMPORAL LOS DÍAS 5 al 11 de FEBRERO y 19 al 23 de FEBRERO. -Necesario incorporación inmediata. Te esperamos!! Interesados facilitar el CV por chat!
About the job Mission: As a kids Entertainer, you will create entertainment experiences for our younger guests by providing friendly, efficient, and elegant service. Activities: Prepare, implement and conduct the children's activities and evening programs such as sports, fun games, shows, mini discos, etc. Check daily all playgrounds and general facilities. Ensure that all equipment and materials are under health and safety standards. Public relations: Welcome and greet all the families. Promote actively all children´s club activities. Keep active guest contact during duty and off duty, whenever inside the resort facilities. Number of positions: 5 Shared Accommodation What to expect from us • Becoming a member of an organization that cares about its people, the environment and the local communities. • Have room to grow and develop via numerous opportunities for learning, professional development and career advancement. • Accommodation & daily transportation. Full board meals. Departmental training. Department: Education About you Previous experience as a childcare/creche assistant, preferably in a 5-star resort or educational environment. Fluency in English, with an additional language being a plus. A Degree in Childcare or a closely related field. Strong verbal communication skills are essential for interacting with children, parents, and colleagues effectively. Friendly and passionate personality, capable of seeing value in everyone and everything. Language required: English. German, French, and Russian are a plus The company The Sani/Ikos Group is an innovative and fast-growing group of luxury resorts in unique beachfront locations in the Mediterranean. Under the brand names Sani Resort and Ikos Resorts, the Group develops, owns and operates over 3,450 rooms and suites spread across 12 unique resorts in Greece and Spain, all ranked amongst the best luxury resorts in the world. The Group has secured additional projects of almost 1,000 rooms, suites and villas for further expansion of the Ikos brand in Greece (Crete) and Portugal (Algarve), with launch planned in 2025 while new destinations are being added in the pipeline. The Sani/Ikos Group aims to continue expanding the Sani Resort and Ikos Resorts brands in Greece and abroad, delivering unparalleled guest hospitality and experiences, as well as creating growth opportunities for its people, significant benefits for the ecosystems surrounding its resorts and value for its investors. As a leader in sustainable hospitality, the Group has an ambitious ESG agenda and is a member of the United Nations Global Compact.
En SB Hotels, con más de 30 años de experiencia en el sector, contamos con 9 hoteles -y un 10º en construcción- ubicados en Barcelona, Tarragona, Tierras del Ebro y Madrid. Actualmente, buscamos 2º Jefe/a de cocina con formación en hostelería para uno de nuestro hotel de 4* SB Plaza Europa en Hospitalet de Llobregat. En dependencia directa del Jefe de Cocina se encargará de llevar un proyecto de cocina multidisciplinar, encargada de dar servicio a restaurante, room service y eventos. Buscamos una persona con alta vocación por la cocina, conocimiento de la cocina tradicional con un estilo actual y que posea experiencia en gestión de equipos. Imprescindible estar familiarizado con métodos de producción orientados al control exhaustivo de costes relacionados con la materia prima. ¿Cuáles serán tus funciones? .Colabora en la supervisión del seguimiento de las Buenas Prácticas Higiénicas por parte del personal. .Asume las responsabilidades del Chef cuando este está ausente. .Planifica las tareas del personal de cocina y supervisa su trabajo. .Supervisa los encargos de aprovisionamiento para la cocina y controla su calidad, cantidad y correcto almacenamiento. .Instruye al personal de cocina en cuanto a las técnicas y los procedimientos necesarios para preparar y conservar los alimentos. .Prepara y cocina los platos de la oferta gastronómica. .Supervisa el cumplimiento de las normas de seguridad e higiene laboral. .Cumplir las normas relacionadas con la gestión de residuos en las instalaciones. .Aportar ideas de mejora o identificación de no conformidades ambientales para mejorar el sistema de gestión. ¿Que requisitos son imprescindibles para la vacante? Formación en hostelería Experiencia en hoteles de categoría similar Experiencia en gestión de equipos, inventarios y pedidos. ¿Qué ofrecemos? Oportunidad de desarrollo profesional en empresa en expansión. Formación inicial en el puesto de trabajo y formación continua durante el año. Entrega de Uniforme. Posibilidad de comer en el centro. Turnos seguidos y rotativos de mañana y tarde 7a 15h y de 16 a 00h. 2 días de descanso semanal, ocasionalmente en fin de semana. 30 días de vacaciones. Entrenamientos mensuales con un coach deportivo. Descuentos en servicios deportivos.
About the job POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway). Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Housekeeping About you Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
En SB Hotels, con más de 30 años de experiencia en el sector, contamos con 9 hoteles -y dos más en construcción- ubicados en Barcelona, Tarragona, Tierras del Ebro y Madrid. Actualmente buscamos 2º Maitre con formación en hostelería para nuestros Hoteles de 4* en Barcelona. En dependencia directa del Jefe de sala participará de un proyecto multidisciplinar, de dar servicio a restaurante, room service y eventos. Su principal misión será apoyar al Jefe de sala en la planificación, organización y coordinación de las personas que conforman el departamento, y el control y evaluación de todas las actividades de prestación de servicio de alimentos y bebidas coordinando cocina y sala. ¿Cuáles serán tus funciones? · Planificar y organizar junto con el Jefe de Sala el servicio de restaurante y bar. · Organizar los recursos necesarios para la correcta prestación del servicio, dotándolo de una estructura eficiente. · Determinar el equipo de camareros y los turnos de trabajo. · Apoyar en la gestión del aprovisionamiento y la relación con los proveedores, por delegación del Jefe de Sala. · Supervisar la decoración y la ambientación de la sala para conseguir crear un entorno confortable y una imagen acorde con el tipo de servicio que ofrecemos. · Definir los procesos a seguir antes, durante y después del servicio, y da las instrucciones necesarias para asegurar la atención al cliente, los niveles de calidad y los resultados económicos deseados. · Asesoramiento al cliente en aspectos gastronómicos, así como sobre la oferta de servicios disponibles cerca del establecimiento. · Venta de los servicios del establecimiento. · Desarrollar una estrategia de comunicación para informar, promocionar y vender los servicios del establecimiento, teniendo en cuenta las necesidades del destinatario juntamente con el Responsable de Restauración y siguiendo criterios de cadena y corporativos. · Controlar el cobro del servicio. ¿Que requisitos son imprescindibles para la vacante? -Experiencia de al menos 2-3 años en el sector y funciones similares en hoteles. Experiencia en gestión de equipos. Experiencia en cuanto al control del buen funcionamiento de la sala y cumplimiento de los estándares generales de calidad con apoyo constante del Jefe de Sala Residencia en provincia del puesto vacante. Imprescindible nivel alto de inglés y se valorarán otros idiomas. ¿Qué beneficios ofrecemos? Oportunidad de desarrollo profesional en empresa en expansión. Formación inicial en el puesto de trabajo Formación continua durante el año Entrega de Uniforme Posibilidad de comer en el centro Turnos seguidos y rotativos. 30 días de vacaciones. 2 días de descanso semanal, ocasionalmente en fin de semana.
Descripción Desde Grand Palladium Palace & White Ibiza queremos que seas parte de nuestra familia uniéndote a nuestro equipo como Guest Service Manager. Misión del puesto de trabajo Tu misión principal será gestionar el equipo de Guest Service, de manera que se asegure la correcta satisfacción de los clientes durante su estancia en el establecimiento, obtener información de la insatisfacción que pueda generarse a los mismos y ser el enlace entre los huéspedes y la dirección del hotel. ¿Te has preguntado alguna vez que es lo que hace especial a una empresa que hace vivir experiencias únicas a miles de clientes? Deja de preguntártelo y ven a formar parte del mejor equipo. Tus funciones principales serán: - Asegurar la máxima satisfacción del cliente durante su estancia. - Distribuir la información de los servicios disponibles en el hotel. - Atender de manera personalizada a los clientes VIP del hotel. - Organizar, citar y atender las diferentes visitas guiadas o Fam Trips. - Solucionar en la medida de lo posibles las quejas o peticiones de los clientes siempre que no impliquen cambios de habitación. - Enviar a Room Service las diferentes ODS para el día siguiente, sobre todo las especiales (cumpleaños, VIPs, luna de miel…). - Asesorar en la venta de diversos servicios adicionales, como reservas en restaurantes, alquiler de barcos, transfers o coches de lujo. - Atender los comerciales de servicios adicionales externos y recopilar la información facilitada. - Mantener un libro de acciones e incidencias actualizada por día y turno con todo lo que sucede para dejar constancia en caso de incidente. - Dirigir, supervisar y planificar el conjunto de actividades del departamento y del personal a su cargo. A cambio de tu compromiso, te ofrecemos: - Te unirás a Palladium Hotel Group, empresa española con presencia internacional en pleno proceso de expansión, que ha sido reconocida por quinto año consecutivo como Top Employer en España, Italia, México, República Dominicana, Brasil y Jamaica. - Ofrecemos una política salarial competitiva, contratación fijo-discontinua y estabilidad laboral, así como planes de formación para que tengas posibilidades de desarrollo y crecimiento dentro de la compañía a nivel nacional e internacional. - Formarás parte de un equipo dinámico, multicultural, con mentalidad ganadora y que cuenta con grandes profesionales del sector hotelero, y estarás al día de las nuevas tendencias de tu área y del sector. - Además, podrás disfrutar de acceso a descuentos en hoteles del grupo y otras empresas asociadas a través de PHG Benefits Club. ¿Qué esperamos de ti?: - Estudios de grado en Turismo. - Experiencia mínima de 3 años en un puesto similar, valorándose especialmente aquella adquirida en hoteles de 5* y/o en el sector lujo. - Conocimiento de la isla. - Inglés a nivel alto, valorándose muy positivamente otros idiomas. - Nivel avanzado de ofimática (paquete Office y programas de gestión hotelera). No lo dudes e inscríbete ya. ¡Te estamos esperando! Department: Customer Service Language required: Spanish. The company Palladium Hotel Group es una empresa hotelera española con sedes corporativas en Ibiza y Madrid. Estamos presentes en 6 países, a través de 10 marcas internacionales. Nacimos en Ibiza en 1960 y contamos actualmente con 50 hoteles y más de 13.000 colaboradores. Generamos cientos de nuevos puestos de trabajo al año, impulsando siempre la formación y la profesionalización de nuestros equipos Cada una de nuestras marcas ofrece algo único para satisfacer los deseos de nuestros clientes, brindando experiencias de lujo exclusivas y personalizadas. TRS HOTELES: Sumérgete en el lujo de un nuevo mundo “adults- only” en los destinos más exclusivos y bellos del Caribe. GRAND PALLADIUM HOTELS & RESORTS: Alojamiento de lujo, la mejor cocina del mundo y experiencias inolvidables más allá del servicio todo incluido para toda la familia. PALLADIUM HOTELS: Hoteles “adults- only” de modernas instalaciones ubicados en Ibiza, que ofrecen a sus clientes una experiencia hotelera exclusiva y contemporánea. PALLADIUM BOUTIQUE HOTELES: Alojamientos donde prima la intimidad en una atmósfera relajada y exclusiva. FIESTA HOTELS & RESORTS: Hoteles frente al mar diseñados para disfrutar de la vida de una manera cómoda y agradable. USHUAÏA IBIZA BEACH HOTEL: Disfruta de los mejores eventos musicales en un glamuroso hotel con personalidad única. Vive lo inesperado. BLESS COLECTION HOTELS: Hoteles modernos, de alta tecnología y con estilo, ubicados en los mejores destinos de todo el mundo. Ideal para huéspedes cosmopolitas que buscan un lugar único para satisfacer sus placeres. ONLY YOU HOTELS: Firma de hoteles de moda que ofrecen una experiencia cosmopolita y sofisticada, diseñada para mostrarle la mejor faceta de Madrid. HARD ROCK HOTELS: La combinación perfecta de rock, tecnología y relajación para que tu próximo viaje sea un éxito.
Desde Eurofirms buscamos a un/a ayudante de camarero/a para un hotel de 5* ubicado en los alrededores de Sitges para el servicio de Room Service. Las funciones a realizar son: - Recibir y gestionar los pedidos de Room Service según indicaciones del cliente. - Preparación y entrega de los alimentos y bebidas en las habitaciones. - Orden y limpieza del puesto de trabajo. - Atender les necesidades y consultas del cliente. - Conocimiento del menú y los servicios. - Entre otras funciones propias del puesto de trabajo. Condiciones: - Contrato fijo discontinuo. - Horario de 00h a 08h, de lunes a domingo, entre dos o tres días de descanso. - Salario: hora diurna 11,62€ brutos/h y hora nocturna 14,52€ brutos/h - Incorporación enero 2025. Requisitos: - Experiencia mínima de 2 años en el sector con hoteles. - Muy valorable experiencia en Room Service. - Disponer de vehículo propio. - Buscamos a una persona con actitud, detallista y ganas de aprender la profesión. - Disponer de camisa blanca de manga larga, pantalón de pinza negro, y zapato totalmente negro.
POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS - Education: High school diploma or G.E.D. equivalent. - Related Work Experience: No related work experience. - Supervisory Experience: No supervisory experience. - License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Reception
What you’ll do We are looking for a Bellperson to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible for ensuring guests feel welcome at our property as soon as they arrive, assisting with their luggage as well as other requests as needed. - Greet all guests upon arrival. - Escort guests to their rooms and assist with luggage promptly when checking in and upon checking out. - Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures equipment and exit paths, etc. - Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc. - All Valet Parking needs. - Assist guest with general information when Front Office is not available. - Consistently offer professional, friendly and engaging service. - Promote all hotel functions and facilities. - Possess knowledge of the community and area in which the hotel is located to assist guests with information and accurate directions. - Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests. - Possess knowledge of resort activities to ensure timeliness of customer needs. - Ensure that all areas are kept neat and clean for our guests and colleagues. ** What we are looking for...** - Previous experience in an upscale or lifestyle brand hotel is a big plus. - Prior experience in customer service. - Driving license B. - Someone who understands, celebrates and embraces the SLS brand values. - Ability to multitask and work in a fast-paced environment. - Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. - Excellent verbal and written communication skills. Fluent in Spanish and English. - You make people feel good - your team, guests, and colleagues alike. You make a positive impact. - You learn quickly and adapt to SLS’s unique culture. - You are humble and open to ideas. We leave our ego at the door and help get things done. - You’re up for doing things differently and trying (almost) everything once. - You want to be part of a team that works hard, supports each other and has fun along the way. ** What's in it for you...** - The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. - The chance to challenge the norm and work in an environment that is both creative and rewarding. - Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. - Plenty of opportunity for development. - Excellent discounts across the entire Ennismore family of brands.
About the job Company Description SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together. It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 2,800 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 4 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails. Job Description The Supervisory purpose is to lead and supervise the entire front office team towards the attainment of the highest standards of service excellence in accordance with the company guidelines. To supervise the Front Office operations, including the Reception, Guest Relations ensuring that the hotel standards and procedures are fully known and followed. To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly. To daily implement and control the check lists To ensure a proper handover between the shifts. To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise. To be updated with the competitors’ offerings and rates. To liaise closely with the Sales and Reservations on rate management To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service To maintain an atmosphere of high morale and a happy working relationship among the team. Takes responsibility for anticipating and meeting customer needs Qualifications Diploma or degree in vocational hospitality or Room Division 2 to 5 years experience, depending on education and career background Competent user of desktop applications and hotel applications Languages: Fluent in English and Spanish Additional Information Attractive incentive plan Significant discounts on hotel services Discounts in Accor Group hotels and associated companies. Department: Room Division Management The company Avant-garde & Stylish SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Desde Le Room Service, empresa especializada en el outsourcing del servicio de F&B a hoteles y apartamentos turísticos, estamos buscando a un/una SDR para nuestra sede de Sevilla. Responsabilidades: - Identificar y calificar oportunidades de ventas a través de la investigación y prospección. - Realizar llamadas en frío y enviar correos electrónicos a clientes potenciales. - Mantener y actualizar la base de datos de clientes en nuestro CRM. - Colaborar con el equipo de ventas para desarrollar estrategias efectivas de prospección. - Participar en reuniones de equipo y contribuir con ideas para mejorar el proceso de ventas. Requisitos: - Experiencia previa en ventas, atención al cliente o un rol similar. - Excelentes habilidades de comunicación verbal y escrita. - Capacidad para trabajar de manera independiente y en equipo. - Conocimiento de herramientas de CRM y software de ventas es un plus. - Actitud proactiva y deseo de aprender y crecer en el campo de ventas. Ofrecemos: - Un ambiente de trabajo dinámico y colaborativo. - Oportunidades de desarrollo profesional y capacitación. - Salario en función de la valía. ¡Esperamos conocerte pronto!
About the job Buscamos un/a Cocinero para uno de nuestros Hoteles 4* ubicado en Toledo. ¿De qué serás responsable? - Control de la carta: porciones, mise en place, limpieza de los diferentes elementos de cocina y las zonas de trabajo. - Gestión de los pedidos de cocina: proveedores y comprobación de mercancía e inventarios. - Formación, supervisión y motivación. - Cumplimiento de normas e higiene. - Control y desarrollo de la operativa de los distintos puntos de venta (eventos, bar snack, room service, etc) ¿Qué buscamos?: -Formación en restauración. - Experiencia mínima de 2 años en el puesto. - Conocimientos específicos en gastronomía y eventos. - Nivel Bilingüe de inglés alto y valorable segundo idioma. Department: F&B kitchen About you Language required: Spanish. The company Somos una cadena de establecimientos de 4* y 5* con ubicaciones estratégicas en las ciudades más importantes entre las que se encuentran las principales capitales. Actualmente, contamos con más de 200 hoteles que operan bajo nuestras distintas marcas entre las que se encuentran Eurostars Hotels, Aurea Hotels, Exe Hotels, Ikonik Hotels y Crisol Hotels. Recorrer las instalaciones de cualquiera de nuestros hoteles significa descubrir un universo de espacios de cuidado interiorismo y mimada decoración, donde vanguardismo y tradición se funden para dar lugar a establecimientos cálidos y acogedores. En ellos, nuestros huéspedes sienten el confort del propio hogar, sin renunciar a las ventajas y comodidades de las más modernas instalaciones y los equipamientos tecnológicos de última generación.
Care Assistant at RoseBar Longevity Clinic Start:1st of April 2025 As a Care Assistant in a cutting-edge functional medicine clinic, you will play a vital role in providing exceptional care and hospitality to our patients while supporting the clinic’s operations. The role focuses on assisting patients through innovative biohacking treatments, ensuring the smooth functioning of the clinic, and enhancing the patient experience. Key Responsibilities: Facilitating Biohacking Treatments Assist patients with setup and guidance for treatments such as cryotherapy, red-light therapy, and other biohacking modalities. Ensure patients understand the process and feel comfortable throughout their sessions. Monitor treatment schedules and ensure treatments are carried out efficiently. Supporting Clinical Staff Assist nurses and other clinical staff with preparatory tasks as needed. Maintain effective communication with the team to ensure seamless operations. Room Turnover and Cleanliness Ensure treatment rooms are clean, sanitized, and ready for the next patient promptly. Maintain an organized and welcoming environment in the clinic at all times. Patient Hospitality Provide a warm, welcoming atmosphere for patients, ensuring their needs are met and they feel cared for during their visit. Address any patient questions or concerns, or escalate them to the appropriate staff member. Cross-Selling Treatments and Services Educate patients on the benefits of various treatments offered at the clinic. Proactively recommend complementary services that align with the patients' goals and needs. Skills and qualifications: nursing aid qualifications or clinical aid certificates are not directly required but preferred. Fluent english and spanish.
Ofrecemos un puesto de 2ºMaître para nuestro Hotel DAIA 5* ubicado en Conil de la Frontera, Cádiz. Se encargará de apoyar al Maitre en las funciones de planificar, coordinar, organizar y dirigir los servicios de todos los puntos de venta del hotel, así como la gestión de los mismos, asumiendo la responsabilidad de dichas funciones en ausencia del Maitre. Soporte y supervisión: En ausencia del/ de la Maitre, será el encargado/a de asumir las funciones propias de su superior jerárquico inmediato. Comunicar al personal de sala los objetivos departamentales establecidos, así como repasar los procesos críticos y puestas en escena del área mediante la realización de mini reuniones diarias, de acuerdo con los estándares establecidos por el hotel. Coordinar y gestionar al equipo de trabajo, supervisando que cumplen con los protocolos establecidos por Fuerte Group, velando por mantener un buen clima laboral. Colaborar en la realización de inventarios, supervisión y control de la disponibilidad de materiales y/o productos necesarios para el correcto funcionamiento del Departamento. Supervisar y validar la propuesta de pedidos del Departamento. Ejecución y seguimiento: Colaborar en la planificación, organización y coordinación del servicio de los diferentes puntos de venta, así como el Room Service. Elaborar los cuadrantes de turnos y vacaciones del personal de sala, de acuerdo con las previsiones de ocupación y la herramienta de dimensionamiento de plantilla. Controlar y gestionar procesos internos de administración de personal de su equipo, en colaboración con el Departamento de Recursos Humanos. Formación y mejora: Colaborar y apoyar al Maitre para que el servicio al cliente se preste bajo los protocolos y estándares marcados por Fuerte Group. Llevar a cabo el seguimiento y cumplimiento del Manual de Ambientación Operacional. Seleccionar, evaluar y colaborar en la formación y capacitación de los miembros del equipo de Sala, de acuerdo con la metodología establecida por la Dirección de Recursos Humanos, así como atender el proceso de incorporación/Onboarding. Control y calidad: Gestionar y controlar la partida presupuestaria asignada a su Departamento. Controlar y supervisar el uso de la maquinaria del departamento, así como el mantenimiento de las mismas, notificando las posibles incidencias. Atender y resolver posibles reclamaciones y/o sugerencias recibidas por parte de clientes, trasladando la información al Maitre. Colaborar en la supervisión y control de facturación, cobro, cuadre de caja y liquidación de la recaudación. Colaborar en el control y verificación de cargos anulados y/o modificados.Cumplir y hacer cumplir las normas de calidad, seguridad y salud, medioambiente y protección de datos, establecidos por la organización. Participación estratégica: Apoyar y colaborar con el Maitre en las acciones de mejora de la venta y satisfacción de clientes. Controlar, gestionar y comprobar los cargos realizados en colaboración con Recepción Trabajarás en Fuerte Group Hotels, una gran familia de profesionales de primer nivel con casi 7 décadas en el sector hotelero que ha crecido en marcas diferenciadas especialmente en el sur de España. Política salarial competitiva. Ambiente de trabajo único, excelente clima laboral rodeado de grandes profesionales. Oportunidades de desarrollo, planes de carrera para que crezcamos juntos. Formación continua: apostamos e impulsamos tu talento. Especial atención a la mejora de tu nivel de idiomas. Department: F&B service About you FP I-II/ Grado Medio / Superior en Servicios de Restauración. Dirección de Restauración y/o similar. Valorable: Formación en Protocolo y Atención al cliente en Restauración, Dirección de Empresas Hoteleras, Formación en Enología. Experiencia mínima de 3 años en la posición en hoteles de 5*. Valorable experiencia en hoteles recomendados para adultos. Inglés B1. Alemán B1. Software de gestión hotelera, nivel avanzado. Office, nivel avanzado. Language required: English. The company Group El Fuerte was born in 1957 when José Luque Manzano, the Group’s founder, opened the Fuerte Hotel in Marbella. The project of this naturally friendly and entrepreneurial visionary, born in Estepa (Seville province), was based on the pillars that continue to support the Group today, and which are included in our Code of Ethics. With 50 years of service under our belt and thanks to those who day after day have trusted in this innovative way of doing business, we have overcome multiple challenges: growth, diversification (both geographical and sectoral), continuous innovation and the creation of the Fuerte Foundation. Through all our projects, we seek to make our motto “Caring for people and the environment” reality: as we value our history, we believe in the future and we hope to receive the same trust from those who have accompanied us to date on our journey forwards.
Who Are We? What’s up, world? We're Needcarhelp, and we're revolutionizing the car inspection scene! We're about turning the mundane into something amazing, and right now, we're on the lookout for a Customer Care Superhero. Do you have the magic touch to elevate our car inspection network to legendary status? Keep reading! 📣 💥 Your Mission, Should You Choose to Accept: Customer Champion: You’re the go-to hero for our customers after their purchase, answering questions, troubleshooting, and making sure every interaction leaves them feeling valued. Champion Communicator: Be the all-important link between car sellers and Car Helpers, ensuring smooth, clear communication – because in our world, every word counts. Performance Guru: Keep tabs on operations. If something's not purring like a luxury engine, you're the one to rev up the performance. Collaboration Maestro: Sync up with our internal teams, ensuring our inspection activities are as seamless as a slick gear shift. Data Detective: Got a thing for numbers? Awesome! Dive into the data and fish out insights that'll power us forward. Problem-Solving Ninja: Challenges? You tackle them head-on, ensuring our operations stay as smooth as a well-oiled machine. Feedback Collector: Listen to our customers and bring their voices into the room. You’ll identify patterns, share key insights, and help our team make data-driven improvements. Your Superpowers: A proven track record in customer support, especially in post-sales or service roles. Communication skills so sharp they could cut through confusion and leave clarity in their wake. A tech-savvy approach to navigating support software and customer relationship tools. An analytical mind that can dive deep into data to uncover valuable insights. Flexibility to adapt and thrive in a fast-paced, customer-focused environment. 🔥EXTRA POINTS🔥 => Knowledge and passion for cars What’s In It for You? A hybrid work model that lets you shine wherever you are, 2 times a week in the office. Jump into the action immediately with our immediate incorporation. Be part of a team that's as cool as a classic car with a modern twist. If you believe you have what it takes to join the Needcarhelp team, don't hesitate to send us your CV and a cover letter! We want to know more about you and why you'd be perfect for this opportunity.
About the job POSITION SUMMARY Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: F&B kitchen About you Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
Desde Le Room Service, empresa especializada en el outsourcing del servicio de F&B a hoteles y apartamentos turísticos, estamos en búsqueda de un/a diseñador/a gráfico/a freelance para nuestra sede de Sevilla. Responsabilidades: - Diseñar cartas, folletos, flyers, tarjetas de presentación y otros materiales visuales según las necesidades diarias de nuestros clientes. - Revisar y ajustar diseños según las recomendaciones del equipo o del cliente. - Mantenerse actualizado con las últimas tendencias en diseño gráfico. Requisitos: - Experiencia previa demostrable como diseñador gráfico. - Dominio de herramientas de diseño gráfico como Adobe Photoshop, Illustrator, InDesign y otros programas relevantes. - Capacidad para cumplir con plazos ajustados y manejar múltiples proyectos simultáneamente.
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for a Groups, Billing and Rooming Coordinator to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Sales, you will be responsible for managing group bookings, handling billing processes, and coordinating room assignments. Coordinate all group reservations and serve as the main point of contact for group organizers, ensuring all requirements and preferences are met or exceeded. Manage room blocks and monitor group reservations to ensure accurate and timely updates. Prepare and distribute rooming lists to relevant departments, ensuring all special requests are handled and details are accurate and up to date. Prepare and process group billing, reviewing and verifying all charges. Charge any incidentals the group incurs in-house. Generate invoices and ensure timely distribution to clients, addressing any billing inquiries or discrepancies promptly. Provide exceptional customer service, addressing any concerns or issues promptly. Maintain organized records of group bookings, rooming lists, and billing information. Review invoices on a daily basis whilst the group is in-house and ensure that all PM´s are closed on checkout of the group if no credit is applicable. Provide feedback and support to all departments as required. Participate as a team player with all departments. Qualifications What we are looking for... Degree in Hotel Management or related field. +2 years of experience in hospitality/luxury Events or Sales department. Ability to multitask, work in a fast-paced environment and have a high-level attention to detail and organizational skills. Excellent verbal and written communication skills. Fluent in Spanish and English. You are an excellent relationship builder and make people feel good - your team, guests and colleagues alike. You make a positive impact. Innovative and insightful. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Event The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Sales Coordinator to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Sales, you will be responsible for coordinating and executing events, ensuring exceptional service and satisfaction for all our guests. Work in a timely manner to execute and distribute all Banquet Event Orders (BEO), contracts and rate agreements as designated by sales. Maintain group blocks, rooming lists and reservations in system. Assist the client and negotiate guest room rates, meeting room rental, food and beverage prices, function space, and/or hotel services within approved booking guidelines. Quotations follow-ups. Assist with on-site meetings as needed. Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. Assist the sales team in generating leads, prospecting new clients, and maintaining relationships with existing clients. Coordinate sales appointments, meetings, and site inspections for clients and the sales team. Prepare sales presentations, proposals, contracts, and other documentation as needed. Respond promptly to inquiries and requests from clients, providing accurate information about hotel services, amenities, and pricing. Qualifications What we are looking for... Degree in Hospitality Management, Sales or related field. +2 years of experience in luxury events or sales within the hospitality industry. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. Innovative and insightful. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Sales The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
About the job POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Housekeeping About you Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for a Front Office Supervisor to join the pre-opening team at SLS Barcelona. Under the guidance of the Assistant Front Office Manager, you will ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas. Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems. Schedule, assign daily work, lead pre-shift meetings, inform and train team members. Monitor, observe and assist in evaluating team member performance. Coordinate with Housekeeping to track readiness of rooms for check-in. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints complaints in a timely, friendly and efficient manner. Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions. Handle cash and credit transactions, ensuring the accuracy of guest billing. Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. Ensure all guests are quoted the correct rate as per the selling strategy and website. Report any issues to the correct department and check to ensure the work has been completed. Ensure that the reception and public areas are clean, tidy and presentable at all times. Qualifications What we are looking for... Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel. Previous experience with pre-opening of a hotel is a big plus. Someone who understands, celebrates and embraces the SLS brand values. Ability to multitask and work in a fast-paced environment. Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Room Division Management The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team • Handles employee questions and concerns. • Monitors employees to ensure performance expectations are met. • Provides feedback to employees based on observation of service behaviors. • Assists in supervising daily shift operations. • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms. • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. • Ensures compliance with all restaurant policies, standards and procedures. • Monitors alcohol beverage service in compliance with local laws. • Manages to achieve or exceed budgeted goals. • Performs all duties of restaurant employees and related departments as necessary. • Opens and closes restaurant shifts. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from supervisor as necessary. • Strives to improve service performance. • Sets a positive example for guest relations. • Assists in the review of comment cards and guest satisfaction results with employees. • Meets and greets guests. Conducting Human Resource Activities • Supervises on-going training initiatives. • Uses all available on the job training tools for employees. • Communicates performance expectations in accordance with job descriptions for each position. • Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Restaurant Manager. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Management About you Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
About the job Hotel Brand: Kimpton Location: Spain, Mallorca Hotel: Aysla Mallorca (PMIMS), Avenida del Golf,, 37 Santa Ponsa – Calvia,, 07180 ABOUT US Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style. WHY WE'RE HERE We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. HOW WE'RE DIFFERENT Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. DIFFERENCES MAKE A DIFFERENCE. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count WHAT'S THE JOB? As Guest Experience Manager, you’ll be supporting the department in all required areas, including handling VIP reservations, guiding guests and being a Kimpton ambassador. You’ll report to the Front Office Manager Manager. YOUR DAY-TO-DAY Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. Accommodating general and unique requests. Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. Provide information on hotel services and facilities. Answer phones in a prompt and courteous manner. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. WHAT WE NEED FROM YOU Bachelor’s degree in hospitality or related field. 2+ years’ experience working in Front Office/Guest Relations department. Must be fluent in local language, English and German, additional languages will be highly valuable. Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. Opera PMS knowledge will be valuable. WHAT TO EXPECT FROM US Competitive salary. Discounted international room rates. Employee recognition programmes. Training programmes and access to IHG’s training tool. Meals whilst on duty. Uniform and laundry service. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Department: Guest Relation About you Language required: Spanish. The company About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself – Lead Yourself – Make it Count