Servicio al Cliente jobs in Xirivella - Page 3Create job alerts

Responder a las consultas de clientes respecto el status de sus pedidos Coordinación con la agencia de transportes para la entrega de los pedidos urgentes Coordinación con el departamento de Operaciones (Almacén) para la entrega de los pedidos urgentes Facturación y abono de incidencias Gestión

El Almacén Fotovoltaico , empresa dedicada a la distribución de material fotovoltaico, demanda para el departamento comercial , al mejor profesional de España con experiencia comercial, preferiblemente en venta de material fotovoltaico. Prospección de mercado y fidelización de cartera de cli

Location: SpainAbout Elife Transfer IncElife is a leading provider of integrated ground transportation solutions for the global travel industry.

Monitor and report key performance metrics that reflect supplier operational status and turnover Investigate and propose to the Product Team potential improvements or upgrades in the supplier connectivity, gathering requirements and supporting the business case/tests definition Ability to use monito

En Rocketplace estamos buscando un Amazon Account Manager para unirse a nuestro equipo Si tienes experiencia real en Amazon, visión estratégica y te motiva ayudar a marcas a crecer y vender mejor en marketplaces, puede que este proyecto sea para ti. Sigue leyendo ¿De qué va el puesto?

Provide exceptional support in Danish and English through chats, emails, and calls. A modern office in the heart of Warsaw.

Gi Group es la multinacional Italiana líder en el mundo que ofrece soluciones integrales para el desarrollo del mercado laboral.Nuestra misión es contribuir con una visión global al desarrollo del mercado laboral con el objetivo principal de aumentar la empleabilidad, basándonos siempre en el va

Klantenservice medewerker voor Specsavers in Malaga Wij zijn op zoek naar Nederlandstalige medewerker voor de Specsavers klantenservice in ons kantoor in Malaga! Als je graag dagelijks anderen helpt, telefonisch sterk bent en handig in het gebruik van de computer als onderdeel van je werk, dan hebbe

Taken Je beantwoordt vragen en help eCommerce klanten via telefoon, Live Chat en e-mail met betrekking tot online bestellingen en betalingen.

Plan de certificación: fomentando el desarrollo personal y profesional de nuestros compañeros ofrecemos planes de formación y certificación oficial, donde además de pagar el mismo y recompensamos económicamente la obtención de cada certificación obtenida. Contribuir en la definición y el de

Brutos/anuales - Jornada de lunes a viernes de 10 a 18 h (39h semanales) + festivos locales y autonómicos En caso de estar interesado/a no dudes en aplicar en la oferta. Experiencia en el sector bancario Ofrecemos: -Turnos rotativos de lunes a viernes de 7 a 19 h festivos (39 h semanales) + festivo

Experience in SAP FI-AP and the integration with SAP HR. We are looking for a SAP HR/FI-AP Consultant for a new amazing project!. Project : You will be responsible to define, build, deliver and maintain Finance business applications in alignment with our Client business strategy, specially Cyt

Humanizando la Tecnología. Somos una gran empresa con alma de start-up. Nos organizamos por unidades de conocimiento expertas que colaboran entre sí. Por ello buscamos personas inquietas, que les motiven los retos y con ganas de crecer personal y profesionalmente, que se unan a nuestro equipo para tener un impacto positivo en el mundo a través de la tecnología ¿TE APUNTAS AL RETO? Como Account Manager , formarás parte de la unidad de Mid Market , gestionando la relación con clientes en crecimiento, asegurando la continuidad de los negocios y optimizando oportunidades dentro del segmento asignado. Serás pieza clave en la expansión y consolidación de la cartera de clientes estratégicos de la compañía. ¿QUÉ HARÁS EN TU DÍA A DÍA? Tus principales funciones serán: Identificar clientes potenciales dentro del segmento mid market. Mantener contacto continuo con clientes actuales y potenciales. Analizar necesidades, preparar propuestas y responder a RFPs. Desarrollar y reforzar relaciones comerciales de largo plazo. Controlar costos y procesos de venta para asegurar la rentabilidad. Coordinar procesos de compra y entrega con clientes y áreas internas. Reportar oportunidades y actividades en el CRM. Representar a la empresa en eventos comerciales, ferias y networking. ¿QUÉ ESPERAMOS DE TI? Formación : Grado universitario en Administración y Dirección de Empresas, Marketing, Comercio Internacional, Economía, Ingeniería en Organización Industrial o similar. Se valorará Máster en Dirección Comercial, Marketing o MBA Idiomas: Nivel alto de inglés Experiencia: De 3 a 5 años en ventas B2B , idealmente en soluciones tecnológicas empresariales. Experiencia en el uso de CRM (Salesforce, HubSpot, Dynamics 365 u otros). Capacidad demostrada en gestión de cuentas y desarrollo de clientes. Habilidades sólidas de comunicación, negociación y cierre de acuerdos. Conocimiento de procesos de compras y logística comercial. Orientación a resultados y capacidad de trabajar bajo objetivos. ¿QUE ENCONTRARÁS EN SEIDOR? Un equipo diverso. Respetamos las diferencias que nos hacen más humanos. Compañerismo. Trabajamos en equipo y aprendemos los unos de los otros. Flexibilidad y conciliación. El teletrabajo está en nuestro ADN. Promovemos la flexibilidad horaria, y tenemos jornada intensiva los viernes y los meses de julio y agosto. Aprendizaje continuo. Formaciones en idiomas, técnicas, certificaciones, etc. Carrera profesional individualizada, para que seas tú quien decide hasta dónde quieres llegar. Autonomía y posibilidad de proponer y promover nuevas oportunidades. Programa de retribución flexible. Tickets guardería, restaurante, transporte, y seguro médico. Descuentos exclusivos y condiciones especiales en tecnología, ocio, viajes, etc. Podrás formar parte de iniciativas solidarias y relacionadas con el medio ambiente. Si tienes inquietudes internacionales, estamos en 45 países. ¡Únete a nuestro equipo y ayúdanos a humanizar el mundo a través de la tecnología!

Workster is partnering with one of the largest global outsourcing companies to recruit Spanish-speaking Customer Support Experts for various international projects across multiple industries.These roles support major global companies in areas such as social media, digital communication, mobili

Customer Care Specialist for the French and Spanish markets – fluent Spanish and native-level French skills required. Claims Support: Native-level French skills and fluent spanish.

Cliente con Alemán – Sector Industrial (Alicante) ¿Hablas alemán de manera fluida y te apasiona la atención al cliente? ¡Te estamos buscando! En una empresa del sector industrial , ubicada en pleno centro de Alicante , queremos incorporar a una persona para nuestro equipo de Cus

Engagement Manager (ServiceNow) Location: Spain (Remote) Company: CoreX Languages: Fluent in Spanish; English proficiency preferred. Type: Pipeline Hire (we’re building our bench for upcoming projects) About CoreX At CoreX, we help organizations simplify, scale, and transform their operations through the power of the ServiceNow platform. Our teams combine deep industry knowledge with hands-on platform expertise to deliver outcomes that truly matter. As we continue growing our practice in Spain, we’re opening a pipeline for Engagement Managers, professionals who can lead ServiceNow programs with clarity, discipline, and a strong focus on value. What You’ll Do: As an Engagement Manager at CoreX, you’ll lead the delivery of ServiceNow initiatives from kickoff to closeout — ensuring customers achieve the outcomes that matter most to them. Your responsibilities will include: Owning end-to-end project delivery across scope, schedule, quality, and stakeholder alignment. Acting as the single point of contact for customers, internal teams, and program leadership. Translating business objectives into structured delivery plans using CoreX and ServiceNow methodologies. Managing expectations, communicating progress, and driving clear decision-making. Leading daily stand-ups, sprint reviews, project governance, and overall program cadence. Anticipating risks and proactively establishing mitigation strategies. Ensuring project documentation, records, and knowledge transfer are complete and accurate. Collaborating with Sales to shape Statements of Work (SOWs). Spotting up-sell or cross-sell opportunities and channelling them appropriately. Maintaining project data and reporting in our professional services tools. What You Bring ~ Degree in a related field and 2+ year of experience in IT Service Management consulting. ~1+ year working with ServiceNow (implementation or support) in an enterprise environment. ~ Strong understanding of project management methodologies and ITIL processes. ~ Experience delivering technology projects using Web Technologies (XML, JavaScript, HTML, Web Services). ~ Comfortable facilitating workshops, including with senior stakeholders in large enterprises. ~ Excellent communication, negotiation, and presentation skills. ~ Strong documentation, structured thinking, and analytical decision-making. ~ Ability to handle multiple projects across different teams or regions. Preferred Certifications: (Not all required — but the more the stronger the match) ITIL v3 or v4 Scrum Master ServiceNow Certified System Administrator Welcome to ServiceNow Now Create Certification Why CoreX Work directly with global clients on high-impact ServiceNow programs. A remote-first culture focused on trust, autonomy, and meaningful outcomes. Clear pathways for advancement, with full support for certification and continuous learning. A collaborative, people-first environment that values ambition, integrity, and growth. If you're ready to lead meaningful transformation and help clients unlock real value on the Now Platform, we’d love to meet you; whether for an immediate role or future opportunities as our pipeline grows. corexcorp.com

Monitor and report key performance metrics that reflect supplier operational status and turnover Investigate and propose to the Product Team potential improvements or upgrades in the supplier connectivity, gathering requirements and supporting the business case/tests definition Ability to use monito

Provide exceptional support in Danish and English through chats, emails, and calls. Private medical healthcare for your peace of mind. This role is based in our vibrant office at Aleja Solidarności 171, Warsaw, Poland.

Klantenservice medewerker voor Specsavers in Malaga Wij zijn op zoek naar Nederlandstalige medewerker voor de Specsavers klantenservice in ons kantoor in Malaga! Als je graag dagelijks anderen helpt, telefonisch sterk bent en handig in het gebruik van de computer als onderdeel van je werk, dan hebbe

A partir de 2023, gestionamos más de 600 millones de euros de deuda de clientes, brindando a las personas la orientación que necesitan para pagar sus deudas de manera efectiva. También contarás con una formación especializada para enseñarte todo lo que necesitas para el puesto de trabajo, y ad

Private medical healthcare for your peace of mind. Provide exceptional support in Danish and English through chats, emails, and calls. A competitive salary that exceeds the Polish average, ensuring a comfortable life in Poland.

Brutos/anuales - Jornada de lunes a viernes de 10 a 18 h (39h semanales) + festivos locales y autonómicos En caso de estar interesado/a no dudes en aplicar en la oferta. Desde Manpower buscamos perfiles de administrativos/as de banca para incorporarse a una importante empresa del sector tecnológic

Accelerate Your Career in Cybersecurity As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities.At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge

Customer Care Specialist for the French and Spanish markets – fluent Spanish and native-level French skills required. Claims Support: Native-level French skills and fluent spanish.

Customer Care Specialist for the French and Spanish markets – fluent Spanish and native-level French skills required. Claims Support: Native-level French skills and fluent spanish.

Company Overview: Established in 2002, FOH® is a global award-winning hospitality and foodservice brand including: Based in Miami, shipped worldwide FOH® is your global solutions partner. Front of the House®, is a sought-after designer and manufacturer of trend-forward, commercial grade dinnerware and serving solutions in the foodservice industry. Specified by the finest hotels, spas and design firms worldwide, room360° by FOH® is an established leader providing luxury accessories that offer the best quality at the best price. V is seeking an Sales Manager to join our Sales Team for the EMEA region. The Sales Manager, Spain is part of the FOH® EU Sales team. This role contributes to the success of the company by developing sales strategies to achieve revenue and expense budgets for Spain. The Sales Manager supports our vision by being dedicated and committed to growth for the Spain region. This is a Full-Time salaried position This role has a 50-60% overnight travel requirement. Actively works with the Sales Director, EMEA & APAC in strategic planning and goal setting of all aspects of the country Meets and exceeds sales targets set by management, while maintaining their annual expense budgets Develops, negotiates, implements and measures hotel chain programs Utilizes CRM tool to drive customer retention and to optimize sales opportunities Works collaboratively with Sales & Customer Service team to ensure seamless execution of sales strategies Consistently engages in regional analyses for future needs identification Provides regular activity reports to the head office Participates in sales meetings and strategy sessions Implements and executes large-scale projects from start to finish, using project management skills Prepares monthly analytical reports on performance, wins, and shortfalls Participates in special projects, handles emergency requests and performs other related duties as requested Minimum of 5+ years’ experience in sales in Spain related to table-tops, hospitality, guest room luxury accessories or related industry Knowledge in CRM systems, HubSpot preferred Proficient in all Microsoft Applications Bilingual in Spanish and English Return on investment mindset as it relates to scheduling, travel, and sales efforts Cultural awareness of business practices, etiquette, and customs Communicate with excellence and clarity both verbally and in writing Project management skills and strong attention to detail Strategic thinking, planning and execution Complete projects as a self-starter with minimum supervision Possesses cultural awareness and sensitivity Flexible to work outside normal work hours

Sales | Time-Critical Logistics Spain We are representing a specialist international logistics business operating exclusively in the time-critical and emergency supply chain space . The company supports customers where delays translate directly into operational shutdowns, financial loss, or grounded assets. Rather than standard freight forwarding, the business delivers bespoke, fast-response solutions across automotive, semiconductor and aviation environments, working to timelines measured in hours rather than days. The Role This is a new-business-focused commercial role covering Spain, with a strong emphasis on face-to-face client engagement. Operating with a high degree of autonomy, you will be responsible for building your own pipeline, developing long-term customer relationships, and originating emergency logistics solutions using services such as Next Flight Out, On-Board Courier and air charter. This is a field-based position for someone comfortable working independently in fast-moving, unstructured situations. What We’re Looking For We are seeking a genuine hunter with experience in time-critical logistics or closely related emergency environments. You should be confident originating business from scratch, credible in front of technically demanding customers, and comfortable operating without large corporate sales structures. Knowledge of automotive, semiconductor or aviation supply chains is essential, as is an entrepreneurial mindset and the ability to perform under pressure. This search is being managed confidentially . Applications and initial discussions will remain anonymous.

Buscamos un profesional dinámico y comprometido para unirse a nuestro equipo en una estación de servicio ubicada en Moncada, Valencia.Si tienes vocación por el servicio al cliente y te desenvuelves con soltura en tareas operativas, esta es tu oportunidad.Tus responsabilidades principales incluir�

La persona seleccionada será responsable de diversas tareas clave, incluyendo la gestión de ventas de combustible, atención personalizada a la clientela, y el mantenimiento del orden y limpieza de las instalaciones. El salario se ajustará a lo estipulado en el convenio colectivo de Estaciones de

Proficiency in German (C2 level).

If you’re looking to grow and be inspired, as.Account Manager in Malaga (On Site).As an Account Manager on our team, you will:.Have full managerial responsibility of a portfolio of German SME clients with clear focus on portfolio growth and long-term account retention strategy.Identify client need

Título del puesto: Agente de Atención al Cliente Habla Española | ¡Reubícate a Grecia en Julio!. Billete de avión a Atenas (desde un país de la UE). Agentes de Atención al Cliente.

Buscamos a alguien proactivo, con una actitud positiva y con la capacidad de resolver dudas y ofrecer soluciones personalizadas, asegurando siempre una experiencia de compra excepcional y fomentando la lealtad del cliente. Serás la cara visible de nuestro vivero, brindando asesoramiento experto a n

We are recruiting for our client company, a global leader in customer experience and support solutions, currently expanding its Dutch-speaking team in. Are you passionate about helping people and solving problems? Do you enjoy working in an international, fast-paced environment? If so, we'd love to

Employment type: fixed term (6 months) with possibility of extension / permanent contract. Proven ability to thrive in fast-paced environments with strong multitasking abilities. Experience across various industries such as retail, banking, or general customer support is beneficial.

Freelance Customer Support for Spanish Speakers. Are you looking for a fully remote and flexible job? We are hiring freelance email customer support agents for international companies. Freelancer status with the ability to issue invoices.

Build international experience. Supportive, multicultural work environment.

Estamos buscando un/a profesional de la hostelería con una sólida experiencia o, en su defecto, con una gran motivación y disposición para aprender y desarrollarse en el sector.El lugar de trabajo se encuentra en Port Saplaya, Alboraya, concretamente en "La Bodeguita de Carmen".La persona que se

Actualmente, contamos con 37 Almacenes a nivel nacional y ya somos cerca de 6.

Estamos en la búsqueda de un profesional dedicado y con gran vocación de servicio para unirse a nuestro equipo como Técnico de Atención al Cliente en una de nuestras modernas estaciones de servicio. Además, se requerirá la realización de tareas de limpieza y mantenimiento general de las insta

Sus responsabilidades incluirán la gestión integral de pedidos, desde la recepción hasta la facturación, pasando por la elaboración de albaranes y el control exhaustivo del stock. Este puesto representa una excelente oportunidad para desarrollarse profesionalmente en una empresa consolidada y c

Oportunidad profesional para un/a Administrativo/a con formación o experiencia demostrable en el ámbito jurídico, que desee integrarse en un entorno profesional estable y dinámico.El rol principal consistirá en ofrecer un soporte integral en la gestión de documentación notarial y legal, así

About the Company My client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets. The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue growth. As part of this evolution, my client is seeking to appoint a VP of Client Success to take ownership of the full post-sale customer journey. This is a senior leadership role with material influence on retention, expansion, and customer lifetime value, reporting directly into executive leadership and working closely with Sales, Product, and Commercial teams. This position replaces a long-standing leader and represents a shift toward a more modern, data-driven Client Success function, moving beyond traditional support models to one centred on measurable ROI, adoption, and commercial impact for customers. Lead and develop a multi-disciplinary Client Success organisation spanning onboarding and implementation, technical support, and ongoing commercial relationship management. Coach and empower senior managers, setting clear expectations, performance standards, and accountability frameworks. Own client retention and expansion performance across all markets, including churn reduction, renewals, NPS, and upsell / cross-sell revenue. Partner closely with Sales on account planning, handovers, and commercial growth opportunities within existing customers. Maintain oversight of the expansion pipeline and personally engage in complex or high-value commercial discussions where required. Lead structured recovery plans for at-risk accounts, coordinating executive-level interventions when necessary. Strategic Account & Stakeholder Management Build trusted, senior relationships with enterprise customers, including executive stakeholders and owners. Lead strategic business reviews with key customers, focusing on outcomes, performance, and future growth opportunities. Ensure new customers experience a smooth, fast, and high-quality onboarding process with reduced time-to-value. Drive strong product adoption through training, usage analysis, and structured success planning. Oversee service quality across all client touchpoints, introducing continuous improvement initiatives to enhance the overall customer experience. Serve as the internal voice of the customer, feeding insights into Product strategy, roadmap prioritisation, and commercial decision-making. Represent the business at industry events, customer forums, and executive briefings. Contribute to positioning the company as a credible, customer-centric technology partner within its sector. 8+ years in senior Client Success, Account Management, or customer-facing leadership roles within SaaS or subscription-based businesses. ~ Data-driven, structured, and process-oriented, with the ability to balance analytics with empathy. Excellent communicator, capable of managing senior stakeholders and navigating sensitive situations. Senior leadership role with direct influence on company strategy and customer outcomes. Competitive base salary with performance-linked bonus. Full-time, permanent position. Remote working model with access to regional offices and collaboration hubs. Strong culture of autonomy, trust, and professional development.

Engagement Manager (ServiceNow) Location: Spain (Remote) Company: CoreX Languages: Fluent in Spanish; English proficiency preferred. Type: Pipeline Hire (we’re building our bench for upcoming projects) About CoreX At CoreX, we help organizations simplify, scale, and transform their operations through the power of the ServiceNow platform. Our teams combine deep industry knowledge with hands-on platform expertise to deliver outcomes that truly matter. As we continue growing our practice in Spain, we’re opening a pipeline for Engagement Managers, professionals who can lead ServiceNow programs with clarity, discipline, and a strong focus on value. What You’ll Do: As an Engagement Manager at CoreX, you’ll lead the delivery of ServiceNow initiatives from kickoff to closeout — ensuring customers achieve the outcomes that matter most to them. Your responsibilities will include: Owning end-to-end project delivery across scope, schedule, quality, and stakeholder alignment. Acting as the single point of contact for customers, internal teams, and program leadership. Translating business objectives into structured delivery plans using CoreX and ServiceNow methodologies. Managing expectations, communicating progress, and driving clear decision-making. Leading daily stand-ups, sprint reviews, project governance, and overall program cadence. Anticipating risks and proactively establishing mitigation strategies. Ensuring project documentation, records, and knowledge transfer are complete and accurate. Collaborating with Sales to shape Statements of Work (SOWs). Spotting up-sell or cross-sell opportunities and channelling them appropriately. Maintaining project data and reporting in our professional services tools. What You Bring ~ Degree in a related field and 2+ year of experience in IT Service Management consulting. ~1+ year working with ServiceNow (implementation or support) in an enterprise environment. ~ Strong understanding of project management methodologies and ITIL processes. ~ Experience delivering technology projects using Web Technologies (XML, JavaScript, HTML, Web Services). ~ Comfortable facilitating workshops, including with senior stakeholders in large enterprises. ~ Excellent communication, negotiation, and presentation skills. ~ Strong documentation, structured thinking, and analytical decision-making. ~ Ability to handle multiple projects across different teams or regions. Preferred Certifications: (Not all required — but the more the stronger the match) ITIL v3 or v4 Scrum Master ServiceNow Certified System Administrator Welcome to ServiceNow Now Create Certification Why CoreX Work directly with global clients on high-impact ServiceNow programs. A remote-first culture focused on trust, autonomy, and meaningful outcomes. Clear pathways for advancement, with full support for certification and continuous learning. A collaborative, people-first environment that values ambition, integrity, and growth. If you're ready to lead meaningful transformation and help clients unlock real value on the Now Platform, we’d love to meet you; whether for an immediate role or future opportunities as our pipeline grows. corexcorp.com

Engagement Manager (ServiceNow) Location: Spain (Remote) Company: CoreX Languages: Fluent in Spanish; English proficiency preferred. Type: Pipeline Hire (we’re building our bench for upcoming projects) About CoreX At CoreX, we help organizations simplify, scale, and transform their operations through the power of the ServiceNow platform. Our teams combine deep industry knowledge with hands-on platform expertise to deliver outcomes that truly matter. As we continue growing our practice in Spain, we’re opening a pipeline for Engagement Managers, professionals who can lead ServiceNow programs with clarity, discipline, and a strong focus on value. What You’ll Do: As an Engagement Manager at CoreX, you’ll lead the delivery of ServiceNow initiatives from kickoff to closeout — ensuring customers achieve the outcomes that matter most to them. Your responsibilities will include: Owning end-to-end project delivery across scope, schedule, quality, and stakeholder alignment. Acting as the single point of contact for customers, internal teams, and program leadership. Translating business objectives into structured delivery plans using CoreX and ServiceNow methodologies. Managing expectations, communicating progress, and driving clear decision-making. Leading daily stand-ups, sprint reviews, project governance, and overall program cadence. Anticipating risks and proactively establishing mitigation strategies. Ensuring project documentation, records, and knowledge transfer are complete and accurate. Collaborating with Sales to shape Statements of Work (SOWs). Spotting up-sell or cross-sell opportunities and channelling them appropriately. Maintaining project data and reporting in our professional services tools. What You Bring ~ Degree in a related field and 2+ year of experience in IT Service Management consulting. ~1+ year working with ServiceNow (implementation or support) in an enterprise environment. ~ Strong understanding of project management methodologies and ITIL processes. ~ Experience delivering technology projects using Web Technologies (XML, JavaScript, HTML, Web Services). ~ Comfortable facilitating workshops, including with senior stakeholders in large enterprises. ~ Excellent communication, negotiation, and presentation skills. ~ Strong documentation, structured thinking, and analytical decision-making. ~ Ability to handle multiple projects across different teams or regions. Preferred Certifications: (Not all required — but the more the stronger the match) ITIL v3 or v4 Scrum Master ServiceNow Certified System Administrator Welcome to ServiceNow Now Create Certification Why CoreX Work directly with global clients on high-impact ServiceNow programs. A remote-first culture focused on trust, autonomy, and meaningful outcomes. Clear pathways for advancement, with full support for certification and continuous learning. A collaborative, people-first environment that values ambition, integrity, and growth. If you're ready to lead meaningful transformation and help clients unlock real value on the Now Platform, we’d love to meet you; whether for an immediate role or future opportunities as our pipeline grows. corexcorp.com

About the Company My client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets. The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue growth. As part of this evolution, my client is seeking to appoint a VP of Client Success to take ownership of the full post-sale customer journey. This is a senior leadership role with material influence on retention, expansion, and customer lifetime value, reporting directly into executive leadership and working closely with Sales, Product, and Commercial teams. This position replaces a long-standing leader and represents a shift toward a more modern, data-driven Client Success function, moving beyond traditional support models to one centred on measurable ROI, adoption, and commercial impact for customers. Lead and develop a multi-disciplinary Client Success organisation spanning onboarding and implementation, technical support, and ongoing commercial relationship management. Coach and empower senior managers, setting clear expectations, performance standards, and accountability frameworks. Own client retention and expansion performance across all markets, including churn reduction, renewals, NPS, and upsell / cross-sell revenue. Partner closely with Sales on account planning, handovers, and commercial growth opportunities within existing customers. Maintain oversight of the expansion pipeline and personally engage in complex or high-value commercial discussions where required. Lead structured recovery plans for at-risk accounts, coordinating executive-level interventions when necessary. Strategic Account & Stakeholder Management Build trusted, senior relationships with enterprise customers, including executive stakeholders and owners. Lead strategic business reviews with key customers, focusing on outcomes, performance, and future growth opportunities. Ensure new customers experience a smooth, fast, and high-quality onboarding process with reduced time-to-value. Drive strong product adoption through training, usage analysis, and structured success planning. Oversee service quality across all client touchpoints, introducing continuous improvement initiatives to enhance the overall customer experience. Serve as the internal voice of the customer, feeding insights into Product strategy, roadmap prioritisation, and commercial decision-making. Represent the business at industry events, customer forums, and executive briefings. Contribute to positioning the company as a credible, customer-centric technology partner within its sector. 8+ years in senior Client Success, Account Management, or customer-facing leadership roles within SaaS or subscription-based businesses. ~ Data-driven, structured, and process-oriented, with the ability to balance analytics with empathy. Excellent communicator, capable of managing senior stakeholders and navigating sensitive situations. Senior leadership role with direct influence on company strategy and customer outcomes. Competitive base salary with performance-linked bonus. Full-time, permanent position. Remote working model with access to regional offices and collaboration hubs. Strong culture of autonomy, trust, and professional development.

Resto de la semana teletrabajo voluntario.