Outbound Sales Representative, DACH
1 month ago
Valencia
Your Purpose: Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high‑performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high‑value bookings. This is a consultative, relationship‑based position where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises, building trust and driving results. In a fast‑paced, multilingual environment you will combine commercial focus with a genuine passion for delivering exceptional customer experiences. • Lead consultative sales conversations with strong objection handling and urgency management, • Guide customers from interest to confirmed bookings with focus on high‑value itineraries and upsell, • Take full ownership of individual NTR production targets and revenue performance, • Master MSC itineraries, ships, cabins, pricing logic and competitive positioning, • Recommend tailored solutions balancing customer needs with premium brand experience, • Position MSC value proposition effectively versus competitors, • Build and grow personal client portfolio through structured follow‑ups and reactivation, • Maintain long‑term relationships driving repeat business and incremental revenue, • Manage accurate CRM records ensuring structured pipeline and qualified leads, • Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership, • Thrive in a complex, fast‑paced environment, managing customer communications across multiple channels (phone, chat and other platforms) while maintaining high service standards, • Manage consultative sales conversations from initial customer interest through to booking confirmation, • Support customers in choosing the most suitable cruise solution based on their needs and preferences, • Drive booking conversion, upselling and overall commercial performance, • Contribute directly to individual sales and revenue targets, • Build and progressively develop a personal client portfolio, • Maintain customer relationships over time to encourage repeat bookings and long‑term value, • Manage structured follow‑ups, reactivation opportunities and future sales potential, • Work on both inbound customer requests and proactive outbound contacts from existing databases and commercial campaigns, • Develop strong knowledge of MSC itineraries, ships, cabins, pricing logic and promotions, • Provide clear, reliable and personalized advice to customers, • Recommend tailored solutions while maintaining a premium customer experience, • Communicate the MSC value proposition effectively and credibly, • Experience in consultative, phone‑based sales of complex or high‑value products is a strong advantage, • Ability to manage customer conversations from initial interest through to booking confirmation, • Experience in building and managing a personal client portfolio (follow‑ups, repeat clients, reactivation) is highly valued, • Previous experience in travel, hospitality or other service‑oriented industries is a plus, • Experience in customer‑facing environments such as retail, hotels, resorts, tourism, guest services, resort entertainment teams or similar roles involving direct interaction with customers will also be positively valued, • Strong commercial mindset and natural focus on conversion and results, • Confidence in managing customer relationships and guiding decision‑making, • Ability to follow up, advise and close with a structured and proactive approach, • Comfortable working in a performance‑driven environment while maintaining a high‑quality customer experience, • Consultative selling approach with a focus on revenue generation, • Good objection handling and ability to support customers in their decision process, • Ability to quickly learn and understand complex products and commercial dynamics, • Clear and professional communication aligned with a premium brand, • Fluency in English (spoken and written); additional languages are a strong advantage, • Full right to work in Spain, • Comfortable working in rotating shifts Working Hours: Availability to work rotating shifts, including evenings and weekends (opening office 12/7) Location: Valencia, Spain #J-18808-Ljbffr
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