Lisbon-Based Spanish & Basque Customer Care Specialist
2 days ago
Pals
Full time • Remote, • Madrid, Madrid, Spain, • Vitoria, Álava, Spain, • Bilbao, Bilbao, Spain, • Valladolid, Valladolid, Spain, • Pamplona, Navarra, Spain, • Gijon, Asturias, Spain, • León, León, Spain, • Santander, Cantabria, Spain, • San Sebastián, Guipúzcoa, Spain, • Oviedo, Asturias, Spain, • Salamanca, Salamanca, Spain Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. Cardiovascular Diagnostics & Services (CDS) is a fast-growing business dedicated to connecting patients, caregivers, and clinicians from diagnosis through treatment with real-time insights and value-added services. Our mission is to improve patients' quality of life while helping healthcare systems operate more efficiently. Through innovative solutions such as Insertable Cardiac Monitors (ICMs), we enable clinicians to detect and monitor heart arrhythmias earlier and more accurately, supporting better clinical decisions and outcomes. As a Market Development Specialist, you will play a key role in expanding the adoption of Medtronic Insertable Cardiac Monitors within the Syncope and Cryptogenic Stroke patient populations. You will work closely with healthcare professionals to identify and overcome barriers to access, helping ensure that more patients benefit from this technology. The territory includes Castilla-León, Galicia, Asturias, Cantabria, País Vasco, Navarra, and La Rioja. The preferred location is Valladolid or Salamanca, or another central location within the territory. Occasional travel within Europe may be required for customer engagement and business activities. • Drive market development by expanding the use of Insertable Cardiac Monitors (ICMs) in existing clinics and new centers, supporting broader product adoption and identifying new opportunities within the territory, • Optimize and help establish patient pathways for Syncope and Cryptogenic Stroke, supporting the development of centers of excellence in collaboration with healthcare providers, • Build and manage relationships with Key Opinion Leaders (KOLs) and key stakeholders across the patient pathway, including cardiologists, neurologists, nursing staff, procurement teams, and coding professionals, • Act as a key partner to the local sales team to raise awareness of clinical indications and economic value through peer-to-peer engagement, education, and regional training initiatives, including workshops and stakeholder roundtables, • Collaborate closely with field service, marketing, reimbursement, and other relevant business units (e.g., Cardiovascular and Neurovascular teams) to develop materials, share health economic information, and implement national and international programs, • Partner with the Cardiac Rhythm Management Sales Representative Teams, Technical Consultants and District manager to ensure execution of Cardiovascular Diagnostics & Services projects, • Develop and execute an annual regional market development plan, using account planning tools to define strategies, tactics, and actions, while supporting project work, process optimization, and KPI tracking, • Capture and report clinical, market, and competitive insights to the Strategic Marketing Team, and represent the business at relevant regional, national, and international meetings and congresses, • Bachelor's degree in Business, Life Sciences, Biomedical Engineering, Nursing, or a related field, • Minimum of 5 years of experience in a sales role within the MedTech or pharmaceutical industry, or nursing background in cardiology, neurology, intensive care, operating room, or emergency medical services, with interest in transitioning to a field-based commercial role, or equivalent industry experience, • Professional experience in a clinical environment or in a medical technology sales role, • Solid understanding of anatomy and medical technologies, • Fluency in English and Spanish (written and spoken), • Valid driver's license, • Friendly and open mindset with a strong service orientation, high level of commitment and motivation, solution oriented approach, ability to work independently and collaboratively in a team, solid IT skills, willingness to travel, and experience working in a large corporate environment. Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Spain: 41,EUR - 62,EUR Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status. Medtronic is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. #J-18808-Ljbffr
