Customer Service & Sales Administration Manager (Temporary)
3 days ago
Alcantarilla
ppbAre you ready to bring order to complexity and turn processes into performance? /b /p pThis is your chance to step into a pivotal leadership role within our bCustomer Excellence Department /b, where precision, collaboration, and impact come together. At Hero, this role is not about maintaining the status quo. It’s about shaping how our commercial engine runs, empowering teams through change, and ensuring our customers experience seamless, reliable service every single day. /p pAs bCustomer Service Sales Administration Manager /b, you will be at the heart of a major transformation—driving new ways of working, integrating teams across borders, and setting the foundation for operational excellence. /p h3What you’ll achieve /h3 ul libLead Process Transformation: /b You will drive the implementation and stabilization of new processes across order management, invoicing, pricing, and returns, ensuring smooth transitions and strong stakeholder alignment. /li libChampion Change Adoption: /b You will promote best practices, guide teams through change, and ensure new ways of working are fully embedded across Customer Excellence and Sales Administration. /li libDesign for Efficiency: /b You will define and implement the organizational model that best supports the new processes, bringing clarity, ownership, and efficiency—while successfully integrating the Portugal team. /li libFuel Continuous Improvement: /b You will proactively identify opportunities to optimize workflows, improve service quality, and elevate operational efficiency across the function. /li libEmpower High-Performing Teams: /b You will lead with confidence and collaboration, creating an environment where teams feel supported, accountable, and motivated to deliver excellence. /li /ul h3Who you are /h3 ul liYou bring proven experience leading teams and managing end-to-end order management processes. /li liYou combine structure, clarity, and decisiveness to keep operations running smoothly. /li /ul h3SAP Systems Expert /h3 ul liYou have solid bhands-on expertise in SAP S/4HANA, /b particularly within the SD module. /li liExperience with bEDI /b systems is essential; familiarity with ESKER is a strong plus. /li /ul h3Change Improvement Mindset /h3 ul liYou thrive in transformation environments and approach challenges with a practical, solution-oriented mindset. /li liYou see inefficiencies as opportunities and act decisively to improve them.You communicate confidently and clearly across teams and stakeholders. /li liYou are collaborative by nature and believe the best results come from working together. /li /ul h3International Analytical Profile /h3 ul liYou hold a bachelor’s degree in business management, economics, or a related field. /li liYou are fluent in Spanish and have an upper-intermediate to advanced level of bEnglish /b (B2–C1). /li liYou bring strong analytical skills and a high attention to detail. /li /ul h3Our Culture: How We Grow Together /h3 ul liCreate wow: We dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It’s about Curiosity, Innovation and Consumer/Customer Focus. /li liEveryone Hero: We work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It’s about Purpose, Performance and Teamwork. /li liNourish others: We treat everyone with honesty, care and respect and provide our people, customers and consumers with what they need to thrive. It’s about Honesty, Empowerment, Respect and Diversity. /li liTake responsibility: We make good choices today to build a more sustainable business and environment fit for the needs of tomorrow. It’s about Sustainability, Ownership, Heritage and Quality. /li /ul h3What we offer /h3 ul liA unique opportunity to gain b4 months of hands-on leadership experience /b in a high-impact transformation role. /li liExposure to cross-functional and international collaboration within a global FMCG environment. /li liPhysiotherapist services to keep you feeling your best. /li /ul h3The Essentials /h3 ul liTemporary contract based in Alcantarilla (Murcia), Spain. /li liHybrid work model and flexible schedule (with early finish on Fridays, also during summer months). /li liStrong values and a matrix organization where you can make a real difference. /li liGreat work environment and amazing people you'll be proud to work with. /li /ul h3Sound like you? Apply now /h3 pIf you are passionate about Customer Service Sales Administration and ready to make a real impact, we’d love to hear from you. Send your CV and relevant documents to: /p pbImportant: We only accept applications sent to the designated channels. Please be aware of job offer scrapers; we will not accept applications from other third parties. /b /p /p #J-18808-Ljbffr
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