Senior Field Service Engineer
hace 2 días
Bilbao
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of _ 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. Learn about the _ which makes everything possible. The Senior Field Service Engineer (Lead Customer Service Engineer) is responsible for ensuring that customer equipment consistently meets specified performance requirements while optimizing total cost of ownership through preventive, predictive, corrective, and upgrade maintenance activities. The role also contributes to continuous improvement initiatives in alignment with management. This position reports to the Regional Customer Service Supervisor and is part of the Customer Service team located in Spain – Santander or Bilbao and will be working remotely to cover the assigned territory. In this role, you will have the opportunity to: • Perform corrective, preventive, installation, qualification, and upgrade interventions in line with service level expectations and quality standards., • Conduct remote diagnostics, coordinate post-diagnostic actions, and ensure accurate recording and closure of work orders within defined timelines., • Plan and execute preventive maintenance, software and hardware updates, and equipment installations on the assigned installed base., • Represent the company professionally at customer sites while maintaining effective communication with support, coordination, sales, application, quality, and compliance teams., • Identify service contract, warranty, replacement, billable service, and digital solution opportunities to support business development., • Participate in continuous improvement initiatives, including DBS events, and act as a technical reference for assigned sites. The essential requirements of the job include • Minimum ciclo formativo superior +2 (or equivalent) with at least three years of experience in a comparable field service role., • Solid technical knowledge in biology, electronics, software, chemistry, and life sciences., • Proficient English level enabling participation in international communication and training. The role requires a structured technical background and hands-on field service experience in life sciences or comparable laboratory environments. Travel, Motor Vehicle Record & Physical/Environment Requirements: • Ability to travel extensively across the assigned territory to perform on-site customer interventions, including overnight stays when required., • Must have a valid driver’s license with an acceptable driving record., • Ability to handle service tools, spare parts, and equipment required for field interventions in laboratory environments. It would be a plus if you also possess previous experience in: • Experience with customer communication, contract coverage verification, and technical claims management. Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at _. At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide. For this job, we offer attractive salary and it is also eligible for bonus/incentive pay. A comprehensive package of benefits including Professional car, Mobil phone, medical/dental/vision insurance and complementary insurance for retirement. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. • Ability to define action plans and implement them with openness to new methods and technologies. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit _.
