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Tenth Revolution Group

Billing Specialist

hace 17 horas

Pamplona

Tenth Revolution Group is the global leader in cloud talent solutions, uniquely equipped to deliver digital transformation through people. Since we launched our first staffing brand in 2006, we’ve worked in skills-scarce IT ecosystems and have seen first-hand the changing landscape of the cloud tech market. As technology has evolved, we’ve continuously adapted to make sure we’re working in spaces where we’re needed most WHAT YOU’LL DO As a customer Billing Specialist, your role is to ensure that our billings processes align at all times with the expectations of the customer. From engaging with the customer at the start of a new relationship to understand their billing expectations, through to ensuring that all subsequent months follow the agreed principles, you will be the key billing interface between the customer, our internal Contract Operations & our Sales department. Where issues arise, you will promptly and systematically resolve, along with delivering a great customer journey. To carry out the role, you will be responsible for the end to end processing of timesheet data from various Internal & external sources into the CRM/ERP system for processing, ensuring that the subsequent client invoices generated align with the agreed protocols for that client. You will have a keen attention to detail and be process orientated. You will have a customer service mindset and be motivated by the opportunity to deliver a brilliant service to the customer and to your internal stakeholders Daily responsibilities will include but not be limited to: New Customer Onboarding • Engage with the Sales team and customer contact to understand billing requirements for new customer and to work collaboratively with the customer to define billing arrangements that work for all parties, • Work with Contract Finance team to ensure billing process is set up correctly form initiation with the systems and process framework, • Ensure that responsibilities in relation to new customer and documented, understood and educated Ongoing billing Daily monitoring of timesheet portal to assist validation of Contractor time sheets and expense reports; • Data entry to maintain our internal CRM, accounting and timesheet systems, • Daily generation of client invoices, • Daily updating of client portals, • Handling multiple queries and invoice discrepancies, including any Credit/Rebills required, • Supporting where necessary, the onboarding and offboarding of contractors to ensure compliance with customer requirements, • Investigating reasons for invoice discrepancies and undertaking process change/education/new control implementation to avoid reoccurrence of issue, • Handling multiple calls – Helping to ensure queries are resolved., • Responsibility for managing large volumes of data input with high accuracy, • Utilizing our time sheet submission system in order to answer queries. Other • Close working with our Sales and Finance teams, • Other ad hoc duties as required within the role., • Assistance with any on-going project work, systems testing and process amendments., • Efficiently manage a large amount of information that is often sensitive & confidential. Requirements: • 3+ years of administrative experience;, • 1+ years of Client Facing interaction, • Proficient in Microsoft Excel;, • High attention to detail, • Fluent Spanish Speaker, • English to a Business speaking standard The ideal candidate will possess the following competencies: • Ability to work well independently and as part of a wider Global team, • A positive attitude and the ability to put your emotions aside during stressful / high-pressure situations;, • Strong oral and written communication skills;, • Flexible & adaptable, • Excellent numeracy Skills

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