CUSTOMER CARE SPECIALIST COORDINATOR-FULLTIME-POZUELO DE ALARCÓN MADRID
hace 1 día
Pozuelo de Alarcón
ppOur company aims to become the reference site for Femtech and wellness technology. We deliver top-of-the-line devices for home use, with women’s well-being as a common denominator. /ppTo keep up with our fast growth, we are looking for extraordinary people to help us meet these extraordinary challenges. /ppWe are seeking a Full Time Customer Care Specialist Coordinator, bproficiency in spanish and english /b, to join our team. We’re looking for a passionate, high-performing, “hands-on,” and talented individual. /ppAs part of the Skinvity Team, your main mission will be to connect with our customers in Spain and Europe, ensuring they have an exceptional experience and thereby enhancing their loyalty to our brand. /ph3Responsibilities /h3ulliPropose, develop, and contribute to the definition and execution of strategic initiatives and improvement projects related to processes, tools, automation, and customer experience. /liliEnsure compliance with the objectives of the Customer Care area, collaborating closely with the team and other departments. /liliCollaborate as part of the team, understanding that individual goals align with overall team objectives. /liliOffer clients an exceptional experience through a friendly, positive, and “can-do” attitude. /liliAddress doubts, inquiries, incidents, or suggestions in a personalized manner through Skinvity’s channels (social media, email, phone, etc.). /liliIdentify and understand customer needs to drive actions tailored to their profiles and requirements. /liliAcquire comprehensive knowledge of our product range to provide customers with the best information and advice. /liliManage different digital platforms effectively and support marketplace operations when required. /liliCoordinate, analyze, and supervise various operations with our logistics partner to provide optimal solutions to our customers. /liliHandle orders, returns, and incidents on the logistics platform. /liliIdentify cross-selling opportunities when possible, always prioritizing customer needs. /liliEnsure that orders follow established processes and promptly resolve any deviations from day-to-day operations. /liliMonitor departmental metrics continuously to understand the current situation and propose and implement improvements to enhance customer satisfaction. /liliAct as brand support in events and in-person actions, representing Skinvity and ensuring a consistent brand experience. /liliProactively contact customers regarding abandoned carts to resolve doubts, provide guidance, and recover potential sales. /liliSupport abandoned cart recovery actions through phone calls and direct customer follow-ups, contributing to conversion and revenue growth. /liliMaintain a highly resolutive problem-solving mindset, contributing actively to customer satisfaction and retention. /liliSupervise the correct performance and quality of responses of the AI Assistant, ensuring alignment with Skinvity’s tone, standards, and processes. /liliSupport the management and organization of the Customer Care area, contributing to its structure and continuous improvement. /li /ulh3Requirements /h3ullib3 to 4 years /b of successful experience in customer advisory bcoordinator roles /b (international experience is a plus). /liliAdvanced bproficiency in Microsoft Excel. /b /lilibProficiency /bin spoken and written bEnglish and Spanish /b (knowledge of French, German, Portuguese, or Italian is highly valued). /liliExperience in the luxury or beauty sector is a plus. /liliExperience with CRM tools, Helpwise, or other customer service platforms. /liliFamiliarity with social media platforms and e-commerce (Shopify, Woocommerce, others.) /liliStrong communication and interpersonal skills. /liliExcellent multitasking, prioritization, and organizational abilities. /liliAn opportunity to act as an entrepreneur within a leading, high-growth company in a fast-growing sector. /liliRoom for exponential personal and professional development. /liliSalary based on the candidate’s profile. /li /ul /p #J-18808-Ljbffr