IT Support Field Engineer
hace 4 días
Alzira
WE’RE HIRING: IT Support Field Engineer L2 – Spain Company Overview A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide. • Operating in 190+ countries, • Supported by 6,000+ skilled engineers globally, • Serving 200+ enterprise clients across multiple industries The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale. Project Overview The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments. Role Summary The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments. Requirements Key Responsibilities • Provide Level 2 onsite and remote IT support to end users, • Troubleshoot and resolve hardware, software, and connectivity issues, • Support desktops, laptops, printers, servers, and peripherals, • Escalate unresolved incidents in accordance with SLA and ITIL processes, • Ensure high customer satisfaction and service quality Software & Application Support • Windows OS installation, configuration, and troubleshooting, • Microsoft Office and enterprise business applications, • Email, VPN, and collaboration tools, • User account and access management Hardware & Devices Supported • Desktops and laptops: Dell, HP, Lenovo, • Printers: HP, Lexmark, IBM, • Servers and related infrastructure, • Peripherals and end-user accessories Asset & Stock Management • Maintain accurate asset inventory and documentation, • Perform device deployment, replacement, and decommissioning, • Coordinate hardware refresh and lifecycle management, • Update asset and ticketing systems Remote & Multi-Site Support • Provide remote support for distributed user environments, • Travel to client sites as required, • Collaborate with centralized service desk and regional teams, • Support multiple customer locations across Spain Additional Responsibilities • Deliver VIP and Director-level support with a white-glove service approach, • Follow ITIL best practices and organizational procedures, • Document incidents, changes, and resolutions clearly, • Support IT rollouts, upgrades, and project initiatives Required Skills & Qualifications Educational Qualifications • CompTIA A+ Certification (mandatory), • Baseline OEM Certifications (any of the following, depending on assignment):, • Dell Desktop / Laptop, • HP Desktop / Laptop / Printer, • Lenovo Desktop / Laptop, • Lexmark Printer, • IBM Printer, • Server technologies Essential Skills Behavioural • Strong customer service and interpersonal skills, • Proven experience supporting VIPs and Directors, • Professional communication and white-glove service mindset, • Ability to work independently and manage priorities Technical • Strong Level 2 onsite IT support expertise, • Advanced troubleshooting and problem-solving skills, • Experience in enterprise IT support environments Language Skills (CEFR Levels A1–C2) • English: Proficient (minimum B2), • Spanish: Proficient (minimum B2) Experience Requirement • 2–4 years of relevant IT support or field engineering experience Benefits Why Join Us At Excis, your work makes a real impact. As an IT Support Field Engineer L2, you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment. We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.
