Customer Service Assistant
1 month ago
€11.35–€28 hourly
Part-time
Madrid
Dropshipping How To Ascend is a growing e-commerce company operating multiple online stores across international markets. Our focus is delivering excellent customer experiences and efficient support throughout the customer journey. We are currently looking for a Customer Service Assistant based in Spain to join our remote team and help us provide outstanding support to our customers. Responsibilities • Respond to customer inquiries via email and chat in a professional and friendly manner., • Assist customers with order tracking, delivery updates, returns, and general questions., • Resolve customer issues and complaints efficiently., • Maintain accurate records of customer interactions., • Communicate with suppliers and internal team members when necessary., • Help improve customer satisfaction and overall shopping experience. Requirements • Native or fluent Spanish., • Good written communication skills., • Customer-oriented mindset and problem-solving abilities., • Basic English skills for internal communication., • Ability to work independently and manage tasks remotely., • Basic computer skills and familiarity with online tools., • Previous experience in customer service, e-commerce, or dropshipping is a plus but not required., • What We Offer, • 100% remote work from anywhere in Spain., • Flexible working hours., • Opportunity to gain experience in international e-commerce and dropshipping., • Supportive and friendly remote team., • Training provided., • Long-term collaboration opportunities., • Performance-based growth and development. Ideal Candidate You enjoy helping people, communicate clearly, stay organized, and can work independently in a remote environment. If you are looking for a flexible position with a growing online business, we would love to hear from you. Join our team and help create exceptional customer experiences in the fast-growing world of e-commerce.
