The Crossing

Job Description: Cafe General Manager at Pique Salary:35,500k (incl. Service charge) Perks: Class pass membership 40% off Pique cafe offering Who are we? Pique was founded in 2017 as a picnic delivery company and since then has grown into one of London’s most sought after caterers for breakfast & lunch events. The dream was always to open a café and this dream became a reality in January 2024 when we opened our first site on Lavender Hill. The café is popular both in the week and weekends as both a breakfast, brunch and lunch spot. It seats up to 40 inside with seating for another 20 outside. The café has gone from strength to strength and is becoming a real part of the Lavender Hill community. We run a fortnightly book club, ran a successful first ‘pub’ quiz night and are looking to grow this side of things. Our mission is to bring fun, delicious, innovative, restaurant quality food to Londoners, whether that be at home, the office, park or our café. We focus on the informal nature of picnic dining- the relaxed feeling of being with friends, with easy to eat, crowd pleasing food. Our focus on sustainability, quality and style sets us apart from the rest. Essential Experience & Skills - Experienced in managing large teams and busy services - Passionate about hospitality & customer service - Strong Barista skills (dialling in, latter art, espresso pulling) - Upbeat and able to lead a team to deliver exceptional service at all times - Intuitive, quick to think on their feet, and able to keep a level head during busy and challenging times - Well-presented and a good team player - An excellent communicator - Keen eye for detail and sense or urgency Key Responsibilities: Team - Ensure customer service excellence remains the top priority in all café operations, Ensure the FOH team represents the Pique brand by providing top-tier service with energy and enthusiasm. - Serve as the main point of contact for the team, addressing business-related queries or directing staff to the appropriate department or person. - Accurately record all staff sick days and annual leave in line with Head of Operations - Recruit, train, and motivate staff to deliver enthusiastic and exceptional customer experiences. - Ensure staff rotas align with contracted hours while adapting to fluctuating business levels to maintain reasonable labor costs Operational - Maintain operational consistency, including opening/closing procedures, customer service, check-backs, and ensuring the café remains clean and presentable through in-service checks. - Handle customer complaints, ensuring that any issue is escalated to the management team (GM, Assistant Manager, or Supervisors) this includes replying to reviews (Just GM) - Oversee daily completion of checklists in accordance with health and safety protocols, updating procedures as necessary based on business or service changes. - Keep the Maintenance record and pest control record updated and in use (along with the head chef) - Increase café revenue, reported every 3 months through sales efforts and successful events and general running of the cafe - this is not a streamline increase and should be reported as such with relevant data - Ensure the Pique brand remains highly visible through consistent, high-quality service, active community involvement, and strong team performance as well as social media representation on any relevant platforms Event Coordination - Manage customer enquiry regarding café events and private bookings and cafe catering pre orders - Help organize staffing, and handovers for relevant events - Gather and analyse feedback post-event to improve offerings and ensure customer satisfaction.

We are a friendly and professional team looking for a Assistant Manager that is eager to learn and have fun while working! Bottega 35 is an italian restaurant part of Emerald Hospitality Group. The venue has the highest design standard. Our aim to offer you a career path to learn, grow and enjoy. We offer a solid career progression across our fast-growing restaurant group, all supported by innovative trainings. Lastly, the role comes with a compensation package described below: -£40k per annum -Sales Incentives -50% staff discount when you dine in our restaurants -Celebrate career anniversaries, with a gift voucher to dine in our restaurants -Career Development and Training, including Apprenticeships -Free food and drinks when you are working -You can take your Birthday as a day off - Guaranteed -Discounts on Gym Membership (Virgin Active & Equinox) -Recruit a friend scheme (100£) -Workplace pension scheme Join us now :)

Assistant Manager – Popina Restaurant and Eatery Are you passionate about hospitality, brimming with positive energy, and driven to deliver exceptional guest experiences? Popina Restaurant and Eatery is looking for a dynamic Assistant Manager to support our General Manager in overseeing the smooth day-to-day operations of both the floor and kitchen teams. What You’ll Do: • Assist the General Manager in all aspects of daily operations. • Lead, support, and motivate FOH and BOH team members. • Ensure high standards of customer service and operational excellence. • Maintain a hands-on presence on the floor—leading by example during busy shifts. • Help implement service standards, staff training, and team development. • Solve problems with creativity and a customer-first mindset. • Go the extra mile to deliver memorable experiences to every guest. Who You Are: • Friendly, service-oriented, and confident in handling customer interactions. • A natural leader with strong communication skills. • Positive, proactive, and great at energizing a team. • Flexible and calm under pressure in a fast-paced environment. • Passionate about food, hospitality, and creating a welcoming atmosphere. What We Offer: • Starting pay: £14.50/hour (after 3-month probation). • Performance-based increase up to £16.00/hour. • A fun, creative, and team-focused environment. • Opportunities to grow with an ambitious and independent restaurant. If this sounds like you, come and join our team at Popina Restaurant and Eatery. We can’t wait to meet you!

Job Title: Deputy General Manager Location: Chelsea, London Job Type: Full-Time Reporting To: General Manager Job Summary: Be part of something exciting! We are seeking a motivated and experienced Deputy General Manager to join us in our brand-new pub in the heart of Chelsea. This is a unique opportunity to play a pivotal role in establishing a fresh, vibrant pub that combines exceptional food, drink, and service with a welcoming and lively atmosphere. You’ll work closely with the General Manager to run venue operations, with a unique involvement in running not only the venue but also growing an ambitious company. Key Responsibilities: • Customer Experience: Deliver an exceptional guest experience by ensuring high standards of hospitality and service from day one. • Team Leadership: Help build and lead a high-performing, enthusiastic team. Motivate staff to deliver excellence and foster a positive work culture. • Operational Oversight: Oversee day-to-day operations, ensuring smooth service and that all areas of the business run efficiently. • Stock Management: Manage stock levels, supplier relationships, and inventory controls to ensure quality and minimize waste. • Compliance: Ensure compliance with all licensing, food hygiene, and health and safety regulations. • Financial Management: Monitor budgets, control costs, and track sales to meet revenue goals. • Problem Solving: Handle customer feedback and operational challenges effectively to ensure a seamless guest experience.multitasking, and attention to detail. • Problem-Solving: Calm under pressure with strong decision-making skills. • Compliance Knowledge: Understanding of licensing laws, food hygiene standards, and health and safety regulations. • Personal Traits: Proactive, hands-on, and enthusiastic about taking on new challenges. Why Join Us? • Be Part of a New Chapter: A rare opportunity to help shape the identity and success of a new pub from the ground up. • Dynamic Team Environment: Work with a supportive and ambitious team. • Career Growth: Grow with us as we establish our presence in Chelsea and beyond. • Competitive Package: Enjoy a competitive salary, benefits, and the chance to be part of an exciting launch. If you’re excited about this opportunity to help launch a new pub and make your mark in Chelsea, we’d love to hear from you! We can’t wait to meet you and start this exciting journey together!

Job Title: Assistant Manager Location: Chelsea, London Job Type: Full-Time Reporting To: General Manager Job Summary: Be part of something exciting! We are seeking a motivated and experienced Assistant Manager to join us for the launch of our brand-new pub in the heart of Chelsea. This is a unique opportunity to play a pivotal role in establishing a fresh, vibrant pub that combines exceptional food, drink, and service with a welcoming and lively atmosphere. You’ll work closely with the General Manager to set up operations, recruit and train a stellar team, and ensure a successful launch and ongoing success. Key Responsibilities: • Pre-Opening Preparation: Assist in setting up the pub for opening, including staff recruitment, training, and onboarding. Help design workflows, operational systems, and service standards. • Customer Experience: Deliver an exceptional guest experience by ensuring high standards of hospitality and service from day one. • Team Leadership: Help build and lead a high-performing, enthusiastic team. Motivate staff to deliver excellence and foster a positive work culture. • Launch Support: Assist the General Manager in coordinating the grand opening and initial promotional campaigns to establish the pub as a key destination in Chelsea. • Operational Oversight: Oversee day-to-day operations, ensuring smooth service and that all areas of the business run efficiently. • Stock Management: Manage stock levels, supplier relationships, and inventory controls to ensure quality and minimize waste. • Compliance: Ensure compliance with all licensing, food hygiene, and health and safety regulations. • Financial Management: Monitor budgets, control costs, and track sales to meet revenue goals. • Problem Solving: Handle customer feedback and operational challenges effectively to ensure a seamless guest experience.multitasking, and attention to detail. • Problem-Solving: Calm under pressure with strong decision-making skills. • Compliance Knowledge: Understanding of licensing laws, food hygiene standards, and health and safety regulations. • Personal Traits: Proactive, hands-on, and enthusiastic about taking on new challenges. Why Join Us? • Be Part of a New Chapter: A rare opportunity to help shape the identity and success of a new pub from the ground up. • Dynamic Team Environment: Work with a supportive and ambitious team. • Career Growth: Grow with us as we establish our presence in Chelsea and beyond. • Competitive Package: Enjoy a competitive salary, benefits, and the chance to be part of an exciting launch. If you’re excited about this opportunity to help launch a new pub and make your mark in Chelsea, we’d love to hear from you! We can’t wait to meet you and start this exciting journey together!

New exciting restaurant opportunity ! We are looking for an assistant manager to join the team. Blanchette Soho is a lively, family-run French bistro located in the heart of London’s Soho since 2013. Known for its Parisian charm, sharing-style French dishes, and warm, eclectic atmosphere, Blanchette combines classic cuisine with a modern twist. Founded by three brothers from Nomandy and named after their mother, it’s a place where great food, wine, and music come together to create a vibrant dining experience. The role includes : - Opening and closing the restaurant - Training and leading the staff - Welcoming the guests and managing the floor plan, ensuring excellent service and problem resolution - Monitor stock levels, place orders, and coordinate with suppliers - Handle cash management, POS operations, and daily reports - Assisting the general manager in administration tasks - Step in to cover duties of team members or the manager when required If you’ve got hospitality experience, great leadership skills, and love working in a lively, customer-first environment, we’d love to meet you!

GAZETTE BRASSERIE GROUP Gazette Battersea is looking for their next successful assistant manager. The perfect candidate will have a strong background in hospitality with some understanding of French cuisine and French approach to the bistro dining experience with that touch of "Je ne sais quoi". If you are charismatic, know how to wait tables and pour wine, shake a good cocktail, manage a team and lead by examples, feel free to apply to this position. If you do not yet meet the criteria's, we would still love to hear from you. Full broad training will be provided going from barista, to food and wine tasting... Gazette is a well established brand with strong local foundations operating six restaurants spread across London, mostly South west London. Gazette Battersea is a 100 cover restaurant operating as an all day French bistro every day of the year with a team of roughly 10 FOH members. Our managers are expected to be hands on AND proactive to ensure the smooth running of the operations on site and other sites.

Oita Soho is a vibrant and busy restaurant located in the heart of Chinatown delivering exceptional dining experiences — and we’re seeking a skilled Assistant Manager to support daily operations, oversee the floor, handle admin, and uphold top-tier service. Key Responsibilities: - Assist the Restaurant Managers in overseeing daily operations and ensuring a seamless customer experience. - Perform administrative tasks including HR duties, bookkeeping, payroll processing, and managing take-away platforms. - Handle hiring processes, including interviewing and onboarding new staff members. - Maintain accurate records and manage restaurant numbers and financial data. - Support in inventory management and ordering supplies. - Ensure compliance with health and safety regulations. - Address customer inquiries and resolve issues promptly. - Lead and motivate the team to deliver exceptional service. Requirements: - Minimum of 2 years of experience in a similar role within the hospitality industry. - At least 1 reference from a previous employer. - Proficiency in MS Office, including Microsoft Word and Excel. - Strong organizational and multitasking skills. - Excellent communication and leadership abilities. - Ability to work flexible hours, including evenings and weekends. - A proactive approach to problem-solving and a keen eye for detail. What We Offer: - Competitive salary based on experience; £33000 annual salary + £6000 service charge + bonuses; 48 hours a week - Opportunities for career advancement within the company. - A supportive and friendly working environment. - Employee discounts on meals. - Ongoing training and development opportunities.