Queens Head & Artichoke

Firmdale Hotels is a collection of award-winning, luxury hotels located in some of the most vibrant and exciting cities. Our properties are known for their unique design, outstanding service, and warm, welcoming atmosphere. At Firmdale, we pride ourselves on creating exceptional experiences for our guests and a supportive, engaging environment for our team members. We are thrilled to offer an exciting opportunity for a Valet to join our esteemed Housekeeping team at the Ham Yard Hotel. As a Valet, you will play a crucial role in maintaining the high standards of our hotel, ensuring our guests enjoy a seamless and comfortable stay. Responsibilities: • Assist in the daily operations of the Housekeeping department., • Perform laundry duties, including washing, drying, ironing, and pressing., • Handle sewing tasks and minor garment repairs as needed., • Organise and manage team members uniforms, ensuring they are clean and presentable., • Maintain a high level of cleanliness and organisation in the laundry area., • Flexibly respond to the needs of the department and use your initiative to solve problems. What you Need: • Proven experience in a similar role within a luxury hotel or hospitality environment in the housekeeping departament, • Ability to work under pressure while maintaining attention to detail., • Strong organisational and communication skills., • A passion for providing excellent customer service and ensuring guest satisfaction., • Ability to work effectively as part of a team, demonstrating cooperation and flexibility. What We Offer: • Competitive hourly rate of £16.50 - £18.00 inclusive of service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Proud winners of The Times Best Places to Work for both 2024 and 2025 • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

DOMESTIC CLEANER WANTED We are looking for an experienced and reliable cleaner to join our team. Requirements: ● Previous experience cleaning a pub or hospitality premises is essential. ● Must understand the responsibilities and duties involved in the role. ● Able to work independently and take pride in maintaining high standards of cleanliness. ● Reliable, hardworking and organised. ● Good attention to detail. ● Must be able to complete all cleaning tasks to a high standard. If you have pub cleaning experience and are interested in the position, please get in touch.

The Role The role of the Housekeeping Attendant involves maintaining high standards of cleanliness and presentation in the hotel rooms. Key tasks include: • Working independently to ensure cleanliness and presentation., • Replenishing guest room and bathroom supplies., • Vacuuming, cleaning surfaces, and maintaining furniture and equipment., • Cleaning and sanitising bathrooms., • Reporting maintenance issues and supply needs., • Completing periodic cleaning tasks., • Adhering to health and safety guidelines. This is a full-time role, based on a weekly schedule. Must be available/flexible to work Saturday and Sunday Essential skills and attributes for the job • A commitment to high customer service and cleaning standards., • Positive attitude and good communication skills., • Ability to work both independently and as part of a team., • Previous hotel industry experience is preferred but not necessary, as training will be provided. Why work for us? • Free guestlist to our events and festivals, • Bottomless soft drinks on shift, • Free CODE app staff membership with loads of discounts on pubs, bars & gyms, • Cycle to Work Scheme

We are seeking a reliable and hardworking cleaner to help maintain the cleanliness and presentation of residential communal areas. Key responsibilities: • Sweep, mop, vacuum, and clean hallways, stairwells, corridors, entrances, lifts, doors, handrails, and internal glass., • Remove cobwebs and carry out litter picking around pathways, car parks, and green spaces., • Manage bin stores, move bins when required, and clean bin rooms., • Report graffiti, fly-tipping, vandalism, and maintenance issues., • Maintain cleaning equipment and use cleaning chemicals safely., • Follow company health and safety procedures., • Willing to travel. Previous cleaning experience is preferred but not essential. You should be reliable, punctual, physically fit, attentive to detail, and able to work independently while maintaining high cleaning standards.

Key Responsibilities • General Cleaning: Dusting, vacuuming, sweeping, and mopping all main living areas, bedrooms, and hallways., • Bathroom & Kitchen Care: Deep cleaning, sanitizing counters and fixtures, cleaning appliances, and emptying trash/recycling., • Laundry & Linens: Washing, folding, and putting away clothes; changing bed linens and bath towels weekly., • Organization: Keeping common spaces tidy and assisting with light home organisation as needed., • Supply Tracking: Monitoring cleaning supplies and notifying the homeowner when restocks are needed. Requirements & Qualifications • Proven experience as a residential housekeeper or cleaner (references required)., • Strong attention to detail and thorough cleaning habits., • Self-motivated, punctual, and able to manage time effectively., • Respect for privacy and confidentiality.

We are seeking an Experienced Kitchen Extraction System and General Kitchen Deep Cleaner to join our specialist cleaning team. Successful candidates will be responsible for deep cleaning kitchens and extraction systems in commercial kitchens throughout London and the Southern Home Counties. This role requires attention to detail, basic technical skill, and adherence to safety standards. You will be working as part of a team, so communication skills are a must.