STM group

Location: London, United Kingdom Company: Top Advice Ltd Salary: £30,000 – £35,000 per year (depending on experience) Job Type: Full-time, In-Person Expected Start Date: 14 November 2025 ** About Us** Top Advice Ltd is a well-established consultancy firm based in London, offering a wide range of services including accountancy, HR, business management support, and regulated business-related training and qualifications. We work with a diverse client base across the UK and beyond, helping individuals and businesses thrive with tailored professional support. **Job Summary** We are seeking a skilled and empathetic Customer Service Manager to lead our client-facing operations. The successful candidate will be responsible for overseeing daily customer interactions, ensuring a high-quality service experience, resolving queries efficiently, and managing a growing support team. This is a leadership role requiring operational focus and a strong passion for customer satisfaction. **Duties and Responsibilities** - Client Support & Team Management - Lead the customer service team and ensure clients receive quick, helpful support - Handle complex or escalated client issues in a calm and professional way - Oversee all communication channels like phone, email, and face-to-face - Process Improvement & Staff Training - Create and improve customer service processes to make them more efficient - Train and guide team members to provide excellent service - Suggest improvements based on client feedback and team performance - Quality Monitoring & Reporting - Track important service metrics like response time and customer satisfaction - Share regular reports with management to highlight trends and progress - Make sure the team uses feedback to improve service quality - Teamwork & Coordination - Work closely with other departments (HR, Admin, Accounts) to resolve client issues - Keep records of client interactions updated in the CRM system - Make sure communication and follow-up with clients are accurate and timely ** ** **Essential Skills and Qualifications:** - Minimum of 3 years’ experience in a customer service or client-facing managerial role - Strong leadership, conflict resolution, and team management skills - Excellent verbal and written communication skills - Ability to work under pressure and manage multiple priorities - Proficiency with CRM systems, Microsoft Office, and basic reporting tools ** Desirable:** - Background in business consultancy, accountancy, or HR services - Familiarity with regulated training or education services - Experience in managing professional clients and B2B communication **What We Offer** - Competitive salary: £30,000 – £35,000 (based on experience) - 28 days paid annual leave (including public holidays) - Pension scheme enrollment - Opportunities for professional development and leadership growth - A supportive and collaborative work culture ** Location** 📍 Work Address: 10–17 Sevenways Parade, Gants Hill, London, IG2 6JX ** Application Information** ** 🗓 Application Deadline:** 30 September 2025 ** 🗓 Expected Start Date:** 14 November 2025 📩 Apply now by sending your CV and cover letter

About Us: Any Mess Cleaning Service Ltd provides professional cleaning services for homes specialising in end of tenancy cleaning services. We focus on quality cleaning, happy customers, and reliable service. Job Role: We are looking for a friendly and organised Customer Service Representative to help with our daily tasks. You will talk to customers, send quotes, book jobs, and make sure everything runs smoothly between our clients and cleaning team. Main Duties: Answer calls, emails, and WhatsApp messages from customers. Send quotes for cleaning jobs and follow up to win bookings. Book jobs and assign them to the cleaning team. Keep WhatsApp messages organised by labelling clients. Follow up with customers after jobs to check they are happy. Handle any complaints or problems and make sure they are solved. Keep records of all clients and bookings. What We Need From You: Experience in customer service (cleaning or service industry preferred). Good communication skills (friendly and professional). Able to learn quickly and work on your own when needed. Organised and able to handle several tasks at once. Comfortable using WhatsApp, email, and basic computer tools. What We Offer: Competitive rates A chance to grow with a busy and friendly company. Training and support to help you succeed.

The Scan Clinic is a healthcare provider with a number of clinics in London and surrounding areas. The Scan Clinic is a well known brand that puts customers at the heart of its business. We are looking for individuals with a passion for healthcare and customer services

Two work permit available until 05/07/2025, intrested? please apply quick.

Customer service for a busy dry cleaning shop role will include taking customers details checking garments and tagging, sorting and packing customers clothes

We are seeking a dedicated and enthusiastic Shop Assistant to join our team. The ideal candidate will play a vital role in ensuring the smooth operation of our shop, particularly in the serving and customer relations .This position involves assisting with food preparation, maintaining food safety standards, and providing excellent customer service through upselling techniques. If you have a passion for culinary arts and enjoy working in a fast-paced environment, we would love to hear from you. Duties Assist in food preparation tasks, ensuring all items are prepared according to safety and quality standards. Maintain cleanliness and organisation within the kitchen and shop areas. Engage with customers, offering assistance and upselling products to enhance their shopping experience. Handle transactions accurately, utilising basic maths skills for cash handling and till operations. Ensure compliance with food safety regulations at all times. Manage time effectively to complete tasks efficiently during busy periods. Collaborate with team members to ensure a positive work environment and seamless service delivery. Requirements Previous experience in a restaurant or food preparation environment is preferred but not essential. Strong understanding of food safety practices is highly desirable. Basic maths skills for handling transactions and managing stock levels. Excellent time management skills to prioritise tasks effectively in a busy setting. Ability to work well as part of a team and contribute positively to the shop's atmosphere. If you are ready to take on this exciting opportunity as a Shop Assistant, we encourage you to apply and join our vibrant team! Job Type: Full-time Pay: £25000 to £28,599 Additional pay: Loyalty bonus Performance bonus Benefits: Discounted or free food Schedule: Night shift Work Location: In person