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Beauty Therapist and Account Manager - AeroSpa - London

Estética y Belleza

hace 2 horas12 vistas

Job Description: Salon Manager

Company: AeroSpa (Airport Wellness & Beauty)London City Airport Reports to: Director
Job Type: Full-time 30-37.5 hours - depening on preference



About AeroSpa

AeroSpa is a premium spa brand operating across UK airport terminals, offering travellers a moment of calm before they fly. Our services follow the AeroSpa journey — Relax, Refresh, Recover, Continue the Journey — delivered with a level of professionalism and warmth that reflects our brand.

Role Purpose

The Salon Manager is responsible for the day-to-day running of the salon, ensuring a seamless, high-quality guest experience, a motivated and well-presented team, tightly controlled stock, and strong footfall conversion from the departure lounge. This is a hands-on role: the Manager is expected to work on the treatment floor themselves as well as lead the team.

Key Responsibilities

Salon Operations

  • Oversee the day-to-day running of the salon, including rotas, opening/closing procedures, and health & safety compliance
  • Ensure the salon consistently meets AeroSpa's brand and service standards
  • Manage bookings, walk-ins, and treatment scheduling to maximise chair/table utilisation during peak departure times
  • Report performance, incidents, and issues to the Director as required

Stock Management

  • Order, receive, and manage stock levels for retail and treatment products
  • Conduct regular stock takes and minimise waste, loss, and overstocking
  • Maintain accurate stock records and flag reordering needs in good time
  • Ensure products are displayed and rotated in line with brand guidelines

Team Leadership & Motivation

  • Lead, motivate, and coach a team of therapists and front-of-house staff
  • Run team briefings and on-the-day guidance to keep the team engaged, especially during high-pressure travel periods
  • Foster a positive, professional team culture

Promotion

  • Actively promote AeroSpa services and treatments to passengers in the departure lounge to drive walk-in bookings
  • Represent the AeroSpa brand confidently when engaging with passengers and airport stakeholders

Treatments

  • Deliver treatments personally as part of the working week, including:
  • Manicures & pedicures / nail services
  • Threading
  • Massage
  • Maintain full competency and up-to-date qualifications across the above treatments
  • Uphold hygiene, safety, and hospitality standards on every treatment delivered

Skills & Experience Required

  • Proven experience in a salon/spa management or senior therapist role is preferred
  • Qualified and experienced in nail services, threading, and massage is preferred
  • Strong leadership and people management skills
  • Confident, outgoing communication style — comfortable approaching and engaging passengers
  • Ability to work flexibly, including early mornings, evenings, weekends, and bank holidays in line with flight schedules
  • NVQ Level 3 (or equivalent) in Beauty Therapy preferred; candidates with a minimum of 3 years' salon experience will also be considered

Personal Attributes

  • Calm under pressure, especially during busy travel periods
  • Highly organised with strong attention to detail
  • A natural motivator who leads by example
  • Sales-driven with a genuine passion for guest experience

Salary

£35,000 – £40,000 per annum depending on experience

  • Experiencia
    Se requiere
  • Jornada
    Completa
  • Salario
    35.000 £ – 40.000 £ anual

pin iconHartmann Road, E16 2PX, London

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EsteticistaLondon

Airport Spa • 1-10 empleados

En JOB TODAY desde septiembre, 2026

Why Join AeroSpa An established, trusted brand — AeroSpa has been operating for close to 15 years Free salon treatments — enjoy complimentary massages in the salon High tips — strong tipping culture, on top of salary

Anna H. avatar icon
Anna H.Activo hace 1 hora
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