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We are seeking a highly skilled and experienced Trainer/Assessor to join our team in the UK. The successful candidate will be responsible for designing, delivering, and assessing training programs that equip learners with the knowledge, skills, and competencies required to excel in their chosen profession or industry. As a Trainer/Assessor, you will play a critical role in shaping the next generation of professionals and contributing to the growth and development of our organisation. Key Responsibilities: Training Delivery: • Design, develop, and deliver high-quality training programs that meet the needs of learners and industry stakeholders, in line with UK education and training standards., • Use a range of teaching methods and resources to engage learners and promote effective learning., • Create a supportive and inclusive learning environment that encourages participation and fosters a sense of community. Assessment: • Conduct assessments of learners' competence and provide constructive feedback to support their development, in accordance with UK awarding organization and regulatory requirements (e.g., Ofqual, SQA)., • Develop and implement assessment tools and strategies that meet the requirements of relevant qualifications and industry standards., • Ensure that assessments are conducted in accordance with organizational policies and procedures. Learner Support: • Provide guidance and support to learners to help them achieve their learning goals., • Identify and address any barriers to learning that may impact learner progress., • Foster a culture of continuous learning and improvement. Quality Assurance: • Participate in quality assurance activities to ensure that training programs meet organizational standards and UK regulatory requirements., • Contribute to the development and review of training materials and assessment tools. Requirements: • Relevant teaching or training qualification (e.g., PTLLS, DTLLS, QTLS, or equivalent), • Assessor qualification (e.g., A1, CAVA, or equivalent, and/or TAQA), • Significant experience in training and assessment, preferably in a vocational or industry-specific context in the UK, • Strong knowledge of adult learning principles and assessment methodologies, • Excellent communication and interpersonal skills, • Ability to work in a fast-paced environment and meet deadlines Desirable Qualifications: • Industry-specific certifications or qualifications, • Experience with online learning platforms and technologies, • Knowledge of quality assurance processes and standards in the UK (e.g., Ofsted, Ofqual) If you're passionate about teaching, training, and assessment, and have a strong commitment to learner success in the UK, we'd love to hear from you!

SCOPE & GENERAL PURPOSE OF JOB To supervise and manage a section of the kitchen to ensure that objectives are met in relation to all food prepared within the hotel. JOB SPECIFIC ACCOUNTABILITIES To maintain regular and effective communication within the team and at all levels Performance standards are clearly communicated to every individual and is understood Technical and personal standards are high Staff are proud to belong to the team and the section Staff movements, communication and coordination within the section is effective. Sous Chef is informed of changes in keeping with payroll schedules. A system is in place for requesting time-off and is understood by staff. Hours are monitored, and potential problems are raised with Sous Chef/ Head Chef. All staff receive high quality performance feedback Appropriate action is taken to deal will all levels of performance Trends are monitored and consulted with Sous Chef for a suitable response Confidence in the application of policies and procedures Staff issues are brought to the attention of the Sous Chef Daily meetings are attended, and information effectively passed on to the team. Staff are fully informed of changes in the kitchen and to the section. Training & Development To arrange induction and training of staff to meet the required standard of performance, ensuring that all training is recorded on individual training record sheets. To provide coaching to Commis Chef to develop confidence, knowledge and skills. To ensure that all staff are well-versed in legal requirements and established standards are maintained. Act as section trainer for Commis Chefs and Demi-Chef de Partie · Planned section induction is carried out for new starters · All staff hold a Basic Food Hygiene Certificate · Working with the Sous Chef, technical skills for different roles are identified and training needs analysis is carried out on a rolling basis Food Quality To ensure that food hygiene standards are exemplary at all times so that legal and company requirements are met. To ensure that correct mis-en-place has been affected before service and that the staff are completely familiar with the production of dishes on the menu. To ensure the correct preparation, presentation and service of dishes to the guests and also the staff restaurant according to the standards of the hotel. Swabs and other required procedures are carried out according to company standards Best practice is adapted to suit the hotel’s operation Safe and hygienic working practices are demonstrated during every shift Action is taken swiftly to correct any observed contravention in health, safety or hygiene practices. Service is calm and organised Raw and high-risk roods are prepared separately Food preparation areas are cleaned prior to use, maintained during service and cleaned down according to set procedures and in-line with Health, Safety and Hygiene requirements. Waste is promptly removed from the food preparation area and disposed of appropriately Food is checked for quality and presentation before sending to the hot plate/ pass Food not for immediate consumption is stored in the correct manner at a safe temperature according to legal requirements Stock control Stock takes are accurate People are available to assist Preparation is done to assist Market list is used for ordering stock for the next day Receiving and storage areas are prepared ready for delivery Food items are checked for quality, expire date and temperature Random temperature checks are made of chilled and frozen good delivered Delivery packaging is removed and disposed of appropriately Storage areas are kept secure from unauthorised access Temperature checks are made according to a set schedule agreed with the Sous Chef/ Head Chef No out of date stock in storage areas Menu Development To assist in menu development Continuous development of menu items New ideas given to Sous Chef and Executive Sous Chef Takes an active interest in food trends GENERAL ACCOUNTABILITIES Health, Safety and Security Hygiene regulations are enforced, monitored and swift action is taken where shortfall is detected To ensure safe and careful handling of equipment to safeguard people and property particularly in areas of manual handling, use of knives and COSHH. Hazards are spotted and reported Equipment used are according to guidelines Accidents are reported

Job Summary: The Floor Manager is responsible for supervising daily operations on the sales floor, ensuring high levels of customer satisfaction, team productivity, and operational efficiency. This role acts as a key point of contact between staff and upper management, ensuring company standards and procedures are maintained. Key Responsibilities: Supervise and coordinate day-to-day activities on the sales or operations floor. Lead, motivate, and coach staff to meet sales targets and performance goals. Ensure excellent customer service by addressing customer concerns and resolving issues promptly. Monitor inventory levels and coordinate with stockroom for replenishment. Enforce compliance with health, safety, and company policies. Oversee floor layout, product displays, and merchandising standards. Handle staff scheduling, shift management, and attendance. Conduct regular performance reviews and provide feedback and training. Act as the point person for escalations during assigned shifts. Assist in sales reporting, audits, and other administrative tasks as needed. Qualifications: 3+ years of experience in retail business. Strong leadership and interpersonal skills. Excellent communication and conflict resolution abilities. Ability to multitask and remain calm under pressure. Proficient in using POS systems, MS Office, and inventory management tools.