Job Description: Salon Manager
Company: AeroSpa (Airport Wellness & Beauty)London City Airport Reports to: Director
Job Type: Full-time 30-37.5 hours - depening on preference
About AeroSpa
AeroSpa is a premium spa brand operating across UK airport terminals, offering travellers a moment of calm before they fly. Our services follow the AeroSpa journey — Relax, Refresh, Recover, Continue the Journey — delivered with a level of professionalism and warmth that reflects our brand.
Role Purpose
The Salon Manager is responsible for the day-to-day running of the salon, ensuring a seamless, high-quality guest experience, a motivated and well-presented team, tightly controlled stock, and strong footfall conversion from the departure lounge. This is a hands-on role: the Manager is expected to work on the treatment floor themselves as well as lead the team.
Key Responsibilities
Salon Operations
- Oversee the day-to-day running of the salon, including rotas, opening/closing procedures, and health & safety compliance
- Ensure the salon consistently meets AeroSpa's brand and service standards
- Manage bookings, walk-ins, and treatment scheduling to maximise chair/table utilisation during peak departure times
- Report performance, incidents, and issues to the Director as required
Stock Management
- Order, receive, and manage stock levels for retail and treatment products
- Conduct regular stock takes and minimise waste, loss, and overstocking
- Maintain accurate stock records and flag reordering needs in good time
- Ensure products are displayed and rotated in line with brand guidelines
Team Leadership & Motivation
- Lead, motivate, and coach a team of therapists and front-of-house staff
- Run team briefings and on-the-day guidance to keep the team engaged, especially during high-pressure travel periods
- Foster a positive, professional team culture
Promotion
- Actively promote AeroSpa services and treatments to passengers in the departure lounge to drive walk-in bookings
- Represent the AeroSpa brand confidently when engaging with passengers and airport stakeholders
Treatments
- Deliver treatments personally as part of the working week, including:
- Manicures & pedicures / nail services
- Threading
- Massage
- Maintain full competency and up-to-date qualifications across the above treatments
- Uphold hygiene, safety, and hospitality standards on every treatment delivered
Skills & Experience Required
- Proven experience in a salon/spa management or senior therapist role is preferred
- Qualified and experienced in nail services, threading, and massage is preferred
- Strong leadership and people management skills
- Confident, outgoing communication style — comfortable approaching and engaging passengers
- Ability to work flexibly, including early mornings, evenings, weekends, and bank holidays in line with flight schedules
- NVQ Level 3 (or equivalent) in Beauty Therapy preferred; candidates with a minimum of 3 years' salon experience will also be considered
Personal Attributes
- Calm under pressure, especially during busy travel periods
- Highly organised with strong attention to detail
- A natural motivator who leads by example
- Sales-driven with a genuine passion for guest experience
Salary
£35,000 – £40,000 per annum depending on experience
- Experience
- Required
- Employment
- Full-time
- Salary
- £35,000 – £40,000 yearly
Hartmann Road, E16 2PX, London
Airport Spa • 1-10 Employees
Hiring on JOB TODAY since September, 2026
Why Join AeroSpa An established, trusted brand — AeroSpa has been operating for close to 15 years Free salon treatments — enjoy complimentary massages in the salon High tips — strong tipping culture, on top of salary
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