JOB TODAY logo

Business Support Host - Customer Service Specialist - London

Office & Admin

3 hours ago65 views

Are you the person everyone can rely on?

The one who notices what needs doing before anyone asks.


The person who builds trust naturally, whether you're speaking with a CEO, welcoming a new starter, supporting a contractor, or helping a colleague solve a problem.


If you're organised, proactive, kind and genuinely care about making people's day easier, we'd love to hear from you.


At Hestia Guest Services, we create workplaces where people feel supported, valued and cared for. Named after the Greek goddess of home and hospitality, Hestia exists to bring warmth, professionalism and exceptional service into some of London's most prestigious workplaces.


We are looking for a Business Support Host to join our team at the Head Office of prestigious luxury retail brand, playing a vital role in keeping the workplace running smoothly behind the scenes.


Why this role matters

While others may see mail, lockers, stationery, facilities requests and office logistics, we see something much bigger.


Every parcel delivered correctly. Every workspace ready for use. Every event set up perfectly. Every colleague supported quickly and professionally.


These small moments create a workplace where people can do their best work. As a Business Support Host, you'll be at the heart of making that happen.


What you'll be doing

No two days are quite the same, but your responsibilities will include:


  • Managing incoming and outgoing mail, parcels and courier services
  • Supporting office logistics, workplace moves and operational projects
  • Maintaining stationery and workplace supplies so teams always have what they need
  • Managing employee locker allocation and administration
  • Supporting meeting and event setups
  • Assisting with facilities requests, contractor visits and workplace maintenance activities
  • Completing regular workplace checks and proactively identifying opportunities for improvement
  • Building trusted relationships with employees, suppliers and service partners
  • Delivering every task with accuracy, professionalism and care

What we're looking for

We're far more interested in the person than a specific background.


You'll be successful in this role if you are:

  • Conscientious and dependable, doing what you say you'll do
  • Proactive and able to spot opportunities to improve things before issues arise
  • Kind, approachable and naturally helpful
  • Trustworthy and professional with excellent personal standards
  • Comfortable building relationships with everyone, from senior leaders to frontline service partners
  • Organised and able to manage multiple priorities effectively
  • Flexible and willing to support wherever the operation needs you
  • Proud of delivering work to a consistently high standard

Experience in workplace services, facilities, hospitality, front of house, office support, customer service, logistics or operations would be beneficial, but attitude and mindset are just as important.


Why join Hestia?

We're a people-first business that believes exceptional service starts with exceptional people.


You'll be joining a supportive team that genuinely cares about each other, celebrates success and encourages everyone to grow and develop.


Benefits

£33, 750 + client discretionary bonus
25 days annual leave
Wellbeing benefits + healthcare cashback scheme
Career development opportunities
Supportive and inclusive culture
The opportunity to work within a prestigious luxury brand environment


Join us

If you're someone who takes pride in doing the right thing, builds great relationships with ease, and enjoys being the person people can count on, we'd love to hear from you.


Apply now and help us create a workplace where care and excellence meet.

  • Experience
    Not required
  • Employment
    Full-time
  • Schedule
    Monday to Friday, 40 hours per week between 8am and 6pn
  • Salary
    £33,750 yearly
  • Benefits
    Client discretionary bonus
  • Starting time
    Immediate start!

pin iconBerkeley Square, London

icon
Office & AdminLondon

Customer Service Specialist • 11-50 Employees

Hiring on JOB TODAY since November, 2025

Due to the highly sensitive nature of this launch, we can't reveal our company or client name just yet.

Guest S. avatar icon
Guest S.Active 2 hours ago
Are you hiring?

Post a job and hire

Hire now

Similar jobs