Bar / Restaurant Supervisor
hace 7 horas
£15–£16 por hora
Jornada completa
London
This is a hands-on restaurant leadership role. You will help run service, support the front of house team, manage sections, communicate with the kitchen and bar, and make sure guests receive warm, organised and professional service. You will still be involved in greeting guests, taking orders, running food and drinks, clearing tables and supporting the team, but your main responsibility is to keep the restaurant floor running smoothly and under control. We are looking for someone who can see the whole room, spot problems early and keep service moving without creating unnecessary pressure or chaos. Key Responsibilities • Lead the restaurant floor during service, • Allocate and manage sections so every team member has clear ownership, • Act as the main point of communication between floor, kitchen, bar and management during service, • Support the team with greeting guests, taking orders, running food and drinks, clearing and resetting tables, • Monitor guest experience across the whole restaurant, • Keep service calm, structured and professional, • Make sure staff are working with urgency and staying in section, • Handle guest issues calmly and professionally, • Support pre-service briefings and make sure the team is ready before service starts, • Check bookings, large groups, allergies, notes and special requests before service, • Maintain cleanliness and organisation throughout the restaurant, • Make sure opening, cleaning and closing tasks are completed properly, • Report service issues, incidents, maintenance problems or operational concerns to management Operational Ownership As Restaurant Supervisor, you will be responsible for making sure opening, during-service cleaning, closing, handover, incident and maintenance notes are completed properly. Some tasks will be delegated to the wider team, but you will be responsible for checking standards, following up and making sure nothing is missed. You will help use, maintain and improve key operational documents, including: • Opening Checklist, • During-Service Cleaning Checklist, • Closing Checklist, • Handover Notes, • Incident Notes, • Maintenance Notes What We Are Looking For We are looking for someone who is: • Experienced in restaurant or busy hospitality service, • Confident leading a team during service, • Calm under pressure, • Organised, observant and proactive, • Comfortable giving clear direction to other staff, • Warm, professional and confident with guests, • Strong on communication with kitchen, bar and floor teams, • Strong on cleanliness, structure and attention to detail, • Comfortable being hands-on while still leading the floor, • Serious about service standards Experience Required • Previous restaurant supervisor, floor supervisor, shift lead, senior waiter or front of house leadership experience preferred, • Strong table service experience essential, • Experience in a fast-paced restaurant or hospitality environment, • Good understanding of sections, service flow, guest experience and team communication, • Confidence handling guest issues and supporting junior team members, • Experience with opening, closing or cleaning checklists would be beneficial Hours This is a full-time role of around 40 hours per week, generally across Tuesday to Saturday. Evening and weekend availability is essential, including Friday and Saturday closes. Exact shifts may vary depending on business needs, events and private hires. Occasional additional hours may be available during busy periods, private hire bookings or special events. Any overtime will be agreed in advance. Benefits • Staff discount on food, • Staff discount on drinks, • Discounted Rooftop Saunas sessions, subject to availability, • Opportunity to take real ownership in a growing independent restaurant, • Supportive, hands-on management team, • A role where your organisation and leadership will directly shape the service
Tower Bridge Approach, E1W 1LP, London
