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Community Associate

3 days ago•103 views

About the job
Techspace is the go-to place for scaling tech, freeing teams to build the future, with a network that spans the world’s leading tech hubs.
Techspace is a member centric company that designs, creates & operates working environments for growing technology companies. Now more than ever the workplace is undergoing rapid change & transformation: we aim to be at the cutting edge of workplace design, providing flexible & collaborative environments that enable technology businesses to thrive. Most importantly Techspace, at its heart, is a people business: the relationships we form with our members makes our community value proposition come to life.
Techspace is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, marital status or disability status.
Your mission
Techspace is the place where innovative and ambitious tech companies thrive.With locations in the heart of Europe’s key tech hubs and populated with like-minded businesses and enterprises, these are spaces built to create inspirational communities.
Our buildings are designed to adapt with the needs of its future facing members. Our development programs are created to nurture and support them and their teams. And our event spaces are jam packed with informative and thought-provoking programmes to enrich and inspire all.
Techspace is at it’s heart a people business: With a great mix of positive and passionate staff and members we create experiences which are upbeat and enjoyable, rich and varied.
What you will be doing?
Keen & Eager - You are a self motivator, who is always looking to push themselves and those around them. No job is too big or too small and you are happy to give anything a go.
Friendly- You are a natural people person. That does not mean you are always the loudest and most extroverted, but people gravitate towards you and feel comfortable in your presence.
Caring- In a role where you are so central to the community, a real sense of empathy and care is essential. You consider how your words and actions impact those around you and want to go the extra mile to make people feel looked after.
Strong Listener- Actively listening to members is a vital skill for this role. Listening with intention, delving deeper and turning feedback into solutions will help you create a bespoke and human experience for our members.
As a Community Associate, you will have cross functional responsibilities in order to offer multi-faceted support for our members & our buildings.
Tasks:
Be the Face of your Building - You will be the first and main point of contact to provide support and an exceptional hospitality experience to all members and guests entering the space. While managing the Front Desk during key business hours, you will ensure a well organised entrance area.
Deliver a 5* Service - Our purpose is to deliver a service that accelerates the growth of our members. We do everything with care and conscience. Bring a critical mindset, so you can call us out and we can continually improve our offering.
Be the Centre of the Community- Make knowing our members your business, so you are best placed to create meaningful & mutually beneficial connections between them & the wider Techspace community.
Ensuring building facilities are running efficiently along with working with suppliers and contractors to resolve issues that may arise.
Values
Here are the values we care most about. Not only are they behaviours that best represent our team culture, but this also extends to new members and partners we intend to work alongside.
If these values describe you, or your company, get in touch. We’d love to hear from you.
WE ARE OPEN
we create environments that support openness and honesty. We listen to each other, challenge, support, and always assume positive intent.
WE CARE
we care deeply about our fellow Techspacers, about serving our members and about our impact on the world.
WE MOVE WITH THOUGHTFUL PACE
we have a bias for action and being decisive. We trust each other to take risks and we learn from our mistakes.
WE STRIVE TO IMPROVE
we are ambitious, stretching ourselves to innovate and always do better.
WE SEEK BALANCE
we choose fun and fairness, and support each other to find our balance.
We’re looking forward to receiving your application. Should you have any questions in advance please contact us (you'll find the e-mail address on our website).
You can find our privacy policy on our website.
We are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, promotion or day-to-day business activities for reasons of race, gender, religion, sexual orientation, education, family background, gender, national origin, age, marital status, medical condition, disability or any other legally protected status.
Department: Guest Relations Event
About you
You are genuinely motivated by making a difference in people’s working life and understand how you can influence the experience in a hospitality environment.
Attitude is far more important than experience in this entry level position. A hospitality background is preferred but not essential, providing you feel you embody the points below. You will receive plenty of incredible opportunities for growth, learning and development.
We want Techspace and this role to be the starting point for a career within Hospitality & Operations where we will give you the tools, support and pathway to success in this industry.
The company
Techspace is the go-to place for scaling tech, freeing teams to build the future, with a network that spans the world’s leading tech hubs.