Customer Relations Executive – Bentley - Native level Arabic with English

Principle Accountabilities:

Deal with all consumer contacts (Inbound and Outbound – Phone, Letter, Email, Social Media, Bentley App, etc.) & meet performance targets set by the client & management team

Remain pro-active in meeting quality procedures, contributing suggestions to improve efficiency and effectiveness and highlighting immediate or on-going issues

Attend briefing sessions (internally and externally) in order to gain an understanding of Clients’ requirements (New products/ New cars/ Brand Knowledge)

Attend necessary CPM training courses (internal and external) to maintain a high calibre of telephone, written and database skills

Demonstrate a commitment to improving the consumer experience

To have excellent organisational skills with the ability to prioritise and monitor own workload effectively

To adhere to monthly, weekly and daily qualitative and quantitative targets/SLA’s

To maintain a high level of performance against all Campaign and Contact Centre standards both behaviourally and functionally

Escalate calls promptly to the next appropriate person, when necessary

To maintain a high standard of productivity at all times