Customer Service Assistant - EXTRO Creative - London

We are seeking an exceptional Receptionist to join the team at The River Restaurant by Gordon Ramsay based at the Savoy Hotel, Strand. Your responsibilities will include: • You will be the first and last point of contact for our guests, setting the tone for an exceptional dining experience, • Managing reservations, seating plans, and guest flow to ensure a smooth and efficient service, • Handling telephone calls, emails, and booking enquiries in a professional and timely manner, • Ensuring guests are seated promptly and their needs are communicated effectively to the Front of House team, • Building rapport with guests in a friendly yet professional manner to enhance their overall experience, • Managing guest queries, special requests, and feedback with confidence and discretion, • Maintaining a well-presented and organised reception area at all times What We’re Looking For: • Previous experience in a receptionist, host, or customer-facing hospitality role, • Excellent communication and organisational skills, • A polished, professional manner with a naturally warm and engaging personality, • Strong attention to detail and the ability to multitask in a fast-paced environment, • A genuine passion for delivering outstanding customer service, • What’s in it for you:, • Competitive Pay Rate, • A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses, • 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses, • Employees can instantly access up to 50% of basic wages earned before payday via Stream, • Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply), • Access to our world-class training & development opportunities globally, • Progress your career through a multi-site and multi-brand, best in class global restaurant group, • Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment, • Preferential Room Rates at Gordon Ramsay Restaurants partner hotel, • MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more, • Meals on duty This role will offer the successful candidate an exciting opportunity to develop their career in a best-in-class global restaurant business!We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

🎯 Reception Superstar Wanted! 🎉 Do you love being the first friendly face people see when they walk in? Are you a natural at making others feel welcome and keeping things running smoothly? If so, we want YOU as our Receptionist! We’re looking for someone who can bring warmth, confidence, and energy to our front desk. Our venue is all about great vibes, live sport, games, and good times — and you’ll be at the heart of it all, making sure every guest’s experience starts off on the right foot. 🕹️ Your mission (should you choose to accept it): • Welcome every guest with a genuine smile and friendly attitude, • Handle check-ins, bookings, and enquiries with ease, • Keep the front desk area organised, vibrant, and inviting, • Be the go-to person for information about what’s happening in the venue ⚽ What we’re looking for: • Outgoing, people-loving personality, • Confidence in greeting and chatting with guests, • Excellent communication and multitasking skills, • A proactive attitude and ability to stay cool under pressure, • Passion for sports, games, or a lively social environment If you’re someone who thrives on energy, loves connecting with people, and can juggle a few things at once (with a smile!), we’d love to hear from you!

Door Host Overall earnings up to £15.70 per hour, dependent on experience. At Caravan, we share a love of mighty fine coffee, hand crafted good food and friendly vibes. Since 2010, we have built our award-winning restaurants and roastery as well as investing time, money and resources into initiatives that have a positive impact on the world around us. We believe in pushing boundaries and challenging perceptions, championing people, community, diversity, inclusion and sustainability. We're thrilled to have the opportunity to invite a fun, talented, prolific Door Host who knows how to kick things off with an awesome hello & can awe from the very first impression! We would love to hear from you if you're up for a new venture and a fresh start. It's an exciting time to join us as we're looking forward to expanding in the coming years, with new openings on the horizon To say thanks for choosing us, we also offer our Door Host and all teams: • Free meals & drinks when working, • Dining discount when visiting with family & friends., • Coffee discount, • Mental health and well-being support, • Financial health education and support, • Leadership training and development, • Birthday & Anniversary Treat - on your birthday and on your work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants, • Development and career progression, 80% of all our management roles are filled internally. What you'll be doing as a Caravan Door Host: • You'll be delivering our 'Caravan of Love' style of customer experience by working with the rest of the team, • You'll be the first point of contact to welcome our customers to enjoy our 'well-travelled' food and drink, which is inspired by flavours from our founders' native New Zealand, as well as their global travels., • You will be open to learning in order to develop your knowledge and skills, • You'll take ownership of your role and thrive in a busy restaurant Caravan Values We live by 4 core values. We expect our Host and all our teams to live, promote and role model these values at all times; 1. Caravan of Love, 2. No boundaries, 3. Well-travelled, 4. All welcome Sustainability • We expect our teams to support environmental stewardship targets and efficiency goals by following departmental environmental policies and monitoring own usage of vital resources such as energy, disposable goods, and food waste, to name a few. Diversity & Inclusion • All our teams must respect individual differences with regards to identity, national and cultural background, and level of experience in all interactions while at work, including with members of the public.

🇪🇸 WE’RE HIRING: FULL-TIME HOST – CAMINO MONUMENT! 🇪🇸 Camino Monument is looking for an enthusiastic, confident and service-driven Host to join our front-of-house team! As our Host, you’ll be the first and last impression for our guests – bringing warmth, personality and energy from the moment they walk through the door. 📍 Location: Camino Monument ⏰ Hours: 30–40 hours per week – full availability required 💰 Pay: £15–£18 per hour, including tronc 🚀 Start Date: ASAP About Us At Camino, we bring the flavours, energy and warmth of Spain to London. Our Monument restaurant is a busy, vibrant City venue serving authentic Spanish tapas, great wines and genuine hospitality. We’re all about creating memorable experiences, making real connections with our guests and bringing personality and energy to every service. What You’ll Be Doing • Being the first friendly face our guests see when they arrive, • Welcoming and seating guests with warmth and confidence, • Managing bookings, walk-ins and the flow of the restaurant during busy services, • Communicating closely with the management and FOH team, • Getting to know our guests and creating genuine connections, • Making sure every guest feels looked after from arrival to goodbye, • Bringing positive energy, professionalism and personality to every shift What We’re Looking For • A warm, confident and outgoing personality, • Excellent communication and organisational skills, • A natural host who genuinely enjoys meeting people and making them feel welcome, • The ability to stay calm, organised and positive during busy services, • A team-player attitude and willingness to get stuck in, • A genuine passion for hospitality and great guest experiences, • Previous restaurant or hospitality experience preferred, • Right to work in the UK What We Offer • 💰 Competitive pay + tips, • 🍴 Staff meals on shift, • ❤️ Great team culture and supportive management, • 📈 Opportunities to grow within the Camino group, • 🇪🇸 Staff discounts across all Camino locations, • ✈️ Staff trips to Spain! Love people and know how to make someone feel welcome from the moment they walk through the door? We’d love to hear from you. Apply now on JobToday and come join our Camino familia. ¡Hasta pronto! 🇪🇸❤️

Door Host Overall earnings up to £15.70 per hour, dependent on experience. At Caravan, we share a love of mighty fine coffee, hand crafted good food and friendly vibes. Since 2010, we have built our award-winning restaurants and roastery as well as investing time, money and resources into initiatives that have a positive impact on the world around us. We believe in pushing boundaries and challenging perceptions, championing people, community, diversity, inclusion and sustainability. We're thrilled to have the opportunity to invite a fun, talented, prolific Door Host who knows how to kick things off with an awesome hello & can awe from the very first impression! We would love to hear from you if you're up for a new venture and a fresh start. It's an exciting time to join us as we're looking forward to expanding in the coming years, with new openings on the horizon To say thanks for choosing us, we also offer our Door Host and all teams: • Free meals & drinks when working, • Dining discount when visiting with family & friends., • Coffee discount, • Mental health and well-being support, • Financial health education and support, • Leadership training and development, • Birthday & Anniversary Treat - on your birthday and on your work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants, • Development and career progression, 80% of all our management roles are filled internally. What you'll be doing as a Caravan Door Host: • You'll be delivering our 'Caravan of Love' style of customer experience by working with the rest of the team, • You'll be the first point of contact to welcome our customers to enjoy our 'well-travelled' food and drink, which is inspired by flavours from our founders' native New Zealand, as well as their global travels., • You will be open to learning in order to develop your knowledge and skills, • You'll take ownership of your role and thrive in a busy restaurant Caravan Values We live by 4 core values. We expect our Host and all our teams to live, promote and role model these values at all times; 1. Caravan of Love, 2. No boundaries, 3. Well-travelled, 4. All welcome Sustainability • We expect our teams to support environmental stewardship targets and efficiency goals by following departmental environmental policies and monitoring own usage of vital resources such as energy, disposable goods, and food waste, to name a few. Diversity & Inclusion • All our teams must respect individual differences with regards to identity, national and cultural background, and level of experience in all interactions while at work, including with members of the public.

Incipio curates beautiful spaces with vibrant atmospheres for great times. Team Members at Incipio are key parts of our team, and our management teams will empower you to grow in your role, working with you on your hospitality skills and product knowledge, striving to be the best version of yourself. Our Team Members bring our beautiful venues to life, curating vibrant atmospheres for great times. BENEFITS + BEST BITS · Tronc paid fairly and equally · 60% of our management teams have been promoted internally. · Mental Maintenance: Therapy for free · Referral Bonus: refer a friend and once they have passed their probation you receive a bonus · Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows · Company awards to celebrate team and regular events · Incipio FC + Seasonal Socials · Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France) · Enhanced Maternity, Paternity and Adoption leave · 50% discount for food and drink in all Incipio venues · Award winning Learning & Development programmes · Sunday Times Best Places to Work Employer · Award winning Diversity Programme WHAT YOU'LL BE GETTING UP TO · Have a passion for all things hospitality, driving positive feedback and achieving a target set by your management team each week. · You work at pace with energy, always looking for the next task that can be completed. · You proactively work to enhance the atmosphere of your venue, including music, lighting and temperature and communicate this with your management team. · You work closely with your front of house and kitchen teams to deliver an exceptional experience for our guests on every shift. · You actively achieve sales targets set by your management team and support other team members to do the same. · Everything you deliver is to the highest service standards, proactively driving sales and following the lead of your management team. · You ensure our guests are shown the best possible experience and are looked after safely when in our venues and when leaving. · You actively complete your compliancy e-learning within 2 weeks of starting to ensure you are safe in the workplace. · You deliver our products to spec, complete spec tests and take and learn new drinks and food menu dishes when required. · Having fun, laughing and giving good vibes WHAT WE'RE LOOKING FOR · You positively represent yourself, your team and Incipio, day by day through your actions, tasks, and responsibilities. · Vibrant + energetic individuals · A discipline for exceptional standards · Problem solvers; people who thrive from completing tasks and always find a way through a problem · A natural with guests, someone who enjoys interaction and busy environments. · Friendliness and approachability · A genuine desire to deliver a great experience to our guests and form brilliant teams. Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!