Customer Service Assistant - Diamond dry cleaning

Job Title: Counter Staff (Evening Shift) – Pizza Takeaway Position Type: Evening Shift Location: West Kensington Job Overview: We are looking for a friendly, reliable Counter Staff member to join our busy pizza takeaway team during evening hours. The ideal candidate will provide excellent customer service, handle orders efficiently, and maintain a welcoming atmosphere for all customers. Key Responsibilities: Greet customers warmly and take their orders at the counter Answer incoming phone calls and record orders accurately Process payments using the till (cash, card, or online order payments) Provide information on menu items, special offers, and promotions Ensure the counter area is clean, organised, and fully stocked Communicate clearly with kitchen staff to relay orders Assist with packing orders and handing them to customers Follow all hygiene and safety procedures Provide exceptional customer service at all times Requirements: Friendly, confident, and customer-focused Good communication skills (in person and on the phone) Ability to multitask in a fast-paced environment Basic numeracy skills for handling payments Fluent in English Reliable, punctual, and able to work evening hours Previous experience in takeaway, retail, or customer service. Must be comfortable working independently and as part of a small team Shift Details: Evening shifts (from 5pm ) exact hours to be confirmed Weekend availability required Benefits: Staff discounts on food Supportive team environment

We are seeking an experienced and highly organised Assistant Reservations Manager to support the efficient operation of our reservations department at Cipriani London. The ideal candidate will have a strong background in hospitality or restaurant operations, excellent leadership abilities, and a commitment to delivering exceptional guest service. This role includes overseeing the reservations process, supporting and supervising the reservations team, managing guest communications, and working closely with senior management to optimise guest experience, table allocation, and operational efficiency. Duties Oversee and manage the daily reservations process, ensuring accuracy and timely handling of all guest bookings. Respond professionally to guest enquiries via telephone, email, and online booking platforms. Maintain a comprehensive understanding of the restaurant’s service standards, menu offering, seating arrangements, and operational requirements. Assist with training, developing, and supervising reservations team members to ensure consistent service excellence. Monitor booking patterns and guest preferences to maximise table utilisation and revenue opportunities. Ensure all reservation procedures comply with company policies, health and safety standards, and data protection requirements. Collaborate with the Restaurant Manager and senior management to enhance guest experience, streamline workflows, and support service objectives. Prepare reports and provide insights on booking trends, no-shows, VIP guests, and special requests. Support the smooth coordination between the reservations team and front-of-house operations. Requirements Proven experience in a luxury hospitality environment, ideally within restaurant or hotel reservations. Previous supervisory or team-lead experience with strong leadership and coaching abilities. Excellent organisational and time-management skills, with the ability to manage multiple priorities effectively. Exceptional communication skills in British English, both written and verbal. Strong knowledge of restaurant operations; familiarity with culinary and service workflows is advantageous. Proficiency with reservations and CRM systems (e.g., SevenRooms, OpenTable, ResDiary, or similar). High level of professionalism, discretion, and guest-focused service. Ability to lead by example and maintain Cipriani’s high standards of hospitality at all times. Job Type: Full-time Benefits: Health & wellbeing programme Private medical insurance Work Location: In person

This role is in Birmingham. Part time work available mainly on weekends once/twice a month Role starting Friday 28th November at the NEC Hours 10am-5pm The role will involve you managing a stand/stall alongside another staff member, selling artwork at comic con You’ll have an engaging personality, be organised, with a positive sales attitude and want to help our regular and non-regular customers at all the time, a confident communicator who enjoys talking to customers You will be taking transactions General helping out Exciting and unique role Easy to make friends with other stall holders Knowledge of manga/anime will be useful Talking to customers Must be approachable (smiling etc) Accepting payments Keeping area tidy and organised

We are seeking a compassionate and dedicated Customer Care Adviser to join our dynamic team on a part-time basis. In this role, you will provide exceptional support to our clients by engaging in friendly conversations, offering reassurance, and delivering outstanding customer service. This position is particularly suited for individuals who are returning to the workforce, seeking to reduce their hours, or those who are retired and want to remain active and involved in the community. Key Responsibilities: • Serve as the primary point of contact for our clients, providing friendly and reassuring conversations to enhance their experience., • Deliver high-quality customer care by actively listening to client needs and responding with empathy and understanding., • Build and maintain positive relationships with clients to foster trust and loyalty., • Collaborate with team members to ensure a consistent and seamless customer experience., • Proactively identify customer concerns and work towards effective resolutions. Required Skills and Qualifications: • Excellent communication and interpersonal skills, with the ability to engage with a diverse clientele., • Demonstrable patience, empathy, and a caring nature when interacting with clients., • Enjoyment of conversation and a genuine enthusiasm for building lasting relationships., • A dependable and friendly approach, ensuring clients feel valued and understood., • Previous experience in customer service is advantageous but not essential; we welcome enthusiastic individuals eager to make a positive impact. If you have a passion for helping others and a desire to brighten someone's day through conversation and support, we would love to hear from you. We aim for an immediate start date for the successful candidate.

Customer service for a busy dry cleaning shop role will include taking customers details checking garments and tagging, sorting and packing customers clothes keeping the shop tidy and other miscellaneous obs Ideally you will have experience in a dry cleaning environment