Customer Service Assistant

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference

Here at PRS Recruitment we are looking for Reservation Agents for the festive period to work with one of our clients who are a collection of London’s most luxurious restaurants. As Reservations Agent, you will be part of the Reservations Team for the restaurants and will be based at our Clients head office. The role: · 5 days over 7, must be flexible with working weekends. · Shifts are 9-6pm, 10-7pm and 11-8pm. · The role will start from 11th November and run until the end of the year. You must be fully available throughout this period (Closed on Christmas day). · £15 per hour (this includes holiday pay with in the pay rate) Duties: · Receive incoming reservation requests from customers and record their details, including name, contact information, party size, date, and time of reservation, special requests. (e.g., dietary preferences, celebrations), and any other relevant information.) · Provide excellent customer service by being courteous, friendly, and attentive to customers' needs and preferences. Answer any queries customers may have regarding the restaurant, its offerings, and reservation policies. · Use the restaurant's reservation management system effectively to input and manage reservations, update the status of reservations, and ensure accurate seating arrangements for different party sizes. · Coordinate with restaurant hosts, servers, and management to ensure the seamless flow of reservations and to meet guests' needs efficiently during peak hours. · Enforce and adhere to the restaurant's reservation policies, such as cancellation policies, deposit requirements for large groups, and any other relevant rules.

Overview We are seeking a passionate and knowledgeable Virtual Travel Consultant to join our dynamic team. In this role, you will assist clients in planning and booking their travel arrangements, ensuring they have an exceptional experience from start to finish. Your expertise in the hospitality industry, particularly in hotels, will be invaluable as you provide tailored recommendations and solutions to meet our clients' needs. Duties - Engage with clients to understand their travel preferences and requirements. - Research and recommend suitable destinations, accommodations, and activities based on client interests. - Book flights, hotels, and other travel services while ensuring all arrangements are confirmed. - Provide clients with detailed itineraries and travel documentation. - Stay updated on industry trends, travel advisories, and new hotel offerings to provide the best advice. - Handle any changes or cancellations in a timely manner while maintaining excellent customer service. - Build and maintain strong relationships with clients to encourage repeat business and referrals. Qualifications - Excellent communication skills, both verbal and written, with a keen attention to detail. - Proficient in using booking systems and travel software. - Ability to work independently as well as part of a team in a fast-paced environment. - A passion for travel and helping others create memorable experiences. Join us in creating unforgettable journeys for our clients while advancing your career in the exciting world of travel!

We are entering a new phase of expansion for which we are looking for a Customer Service & Digital Print Production Assistant. Digital printing is at the core of our services. We pride ourselves on offering excellence in how we deliver this service - from the quality of our product to the level of service our customers are used to. The role of Customer Service & Digital Print Production Executive is an important part of our service delivery. Joining the production team, the successful applicant will balance both customer-facing and production tasks, and will be able to see their work making a direct impact on the success of the business. You will take briefs for client Jobs from the print production colleagues as well as directly from customers. You will need to outline and record the requirements of the job, and then take the job into production and despatch. Business Detail: Print Britannia Ltd, 2 Commercial Street, London E1 6LP

As personal assistant to the company Director of an Events Company the role will be varied including operations; customer service and administrative work.

Doorman/Women at Fallow Restaurant Salary - Up to £16ph Schedule - Full time Licence/Certification: SIA About Fallow - Fallow, founded by acclaimed chefs Jack Croft and Will Murray, is renowned for its innovative and sustainable approach to dining. Since our inception in May 2019, we've captivated diners with our conscious culinary creativity and commitment to seasonality. Our permanent home in St. James's Market has solidified our reputation as one of the most exciting restaurant concepts in London. We are currently looking for a Doorperson to join our team! Please kindly note, we require a SIA Licence for the role. The responsibilities: To primarily provide a personal and high level service to all of our guests. To greet guests on arrival and welcome them into our restaurant. Interacting confidently with our guests. Look after the outside area. Ensuring that the main entrance is attended at all times. The Experience & Qualifications: - Experience working in hospitality environment as Concierge/ Doorperson. - SIA licence The schedule: As a Doorperson, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable. The Benefits: Competitive pay rates. Continuous training, coaching, and mentoring to support your professional development. Wellbeing program that includes team days out and mental health first aiders. Career progression with plenty of opportunities to move into a new role. 50% off food and a round of drinks on us when you dine across the restaurants, plus 25% off for Friends and Family. Free welcome lunch for you and a guest. Family meal during your shift. Bonus scheme and employee referral scheme for eligible team members. Increased holiday after 3 years.

Jamavar, an exquisite fine-dining destination based in the heart of Mayfair, is looking for an experienced Reservationist to join our dynamic team. We pride ourselves on offering our guests an unforgettable dining experience, blending the rich flavours of India with world-class service. If you're an organised, people-person with a passion for hospitality, we want to hear from you! Key Responsibilities - Handle Enquiries: Be the go-to person for all reservation-related queries. - Maximise Revenue: Convert enquiries, recognise business prospects, and upsell services whenever possible. - Cross-department Collaboration: Work closely with all departments to ensure top-notch service. - Maintain Standards: Ensure all paperwork is accurate and complete, including catering requirements, booking supplements, and payment details. - Knowledgeable Service: Know our food and drink menus inside out to respond effectively to customer enquiries. - Admin Duties: Handle general administration tasks. - Health and Safety: Follow procedures and report any hazardous situations or accidents to management. - Team Collaboration: Prepare function sheets and work as part of a cohesive team. Qualifications - Fluent in English - Knowledge of SevenRoom and OpenTable systems - IT literacy, with experience in packages such as Excel, MS Word, etc. - Exceptional time management and organisational skills - Excellent telephone and communication skills - Friendly yet professional work ethic What We Offer - Competitive salary - A collaborative work environment - Opportunities for professional development and growth - The chance to be part of a fun and forward-thinking team - Employee discounts at some of the most prestigious restaurants in Mayfair Ready to bring your sparkle? We can’t wait to hear from you!

Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person. Resolve customer complaints and issues effectively and in a timely manner. Maintain a thorough understanding of the company’s products and services to provide accurate information. Process orders, returns, and exchanges in accordance with company policies. Document and update customer interactions and information in the CRM system. Identify and escalate complex issues to the appropriate departments or supervisors. Participate in team meetings, training sessions, and ongoing professional development. Strive to achieve performance goals, including customer satisfaction and response time metrics.