JOB TODAY logo

Front Office - Team Member - Splendid Hospitality Group - London

Retail

2 hours ago109 views

Imagine being the first smile a guest sees after a long journey, the reassuring voice that helps them feel at home, and the person who turns a good stay into a memorable one.


As a Front Office Team Member, you'll be at the heart of the guest experience, creating a warm welcome from the moment guests arrive. Whether you're checking guests in, answering questions, sharing local recommendations or helping to resolve a query, you'll deliver service that is friendly, efficient and genuinely memorable.


No two days are the same. Every shift brings new faces, new stories and new opportunities to make a positive difference. One moment you'll be helping a guest celebrate a special occasion, the next you'll be supporting a colleague or solving a problem to ensure someone's stay runs smoothly.


We're looking for someone who enjoys meeting new people, thrives in a fast-paced environment and takes pride in delivering exceptional hospitality. In return, you'll be part of a supportive team where every interaction matters and where you play an important role in creating experiences that guests remember long after they've checked out.


What You Will Do In This Splendid Role:

As the first point of contact, you’ll play a key role in shaping our guests’ stay, offering a warm welcome and support that turn good visits into great ones. Here’s what you’ll be doing: 

  • Using your approachable personality to build great connections with guests.
  • Demonstrating your confidence in handling check-ins, bookings and guest requests.
  • You’ll bring great communication skills and love sharing your local know-how to help guests make the most of their stay.
  • You will be part of a great team, always happy to help wherever needed.

What Makes You Splendid:

We live by our values – and we’d love you to bring them to life every day: 

  • Open - You’re friendly and welcoming, helping guests feel right at home.
  • Nimble – You adapt quickly, handling whatever the day brings with ease.
  • Brilliant - You take pride in the little touches that make a big difference.
  • Honest - You’re reliable and trustworthy, building confidence through your actions.

Show up with your spark and care for others, and we’ll provide the tools for you to thrive


Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

  • Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
  • Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
  • Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
  • Life Assurance – peace of mind for you and your loved ones.
  • Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
  • Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
  • Pension - Auto enrolment into the company pension scheme.
  • Learning & Development - Opportunities available to progress your skills and career.

About Hilton - London Bankside

Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society.


Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery.


The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences.


Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

  • Experience
    Not required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £13.8 hourly

pin icon2-8 Great Suffolk Street, SE1 0UG, London

icon
Team Member (Retail)London

Hotels • More than 250 Employees

Hiring on JOB TODAY since July, 2026

Splendid are one of the most successful and fastest growing hospitality companies in the UK. We build and operate hotels, restaurants and care homes across the country from London to Edinburgh, Bristol to York.

Company photo #1
Sally  L. avatar icon
Sally L.
Are you hiring?

Post a job and hire

Hire now

More jobs from this company

Similar jobs