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Head Waiter / Waitress

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17 May 2024•131 views

••••

Job Title: Supervisor for Argentinean Steak House
Location: London, United Kingdom
Company: Malevo Tower Bridge
Job Type: Full-time
About Us:
Malevo Tower Bridge is a premier dining destination known for its exceptional Argentinean cuisine, welcoming ambiance, and outstanding customer service. We are committed to providing our guests with an unforgettable dining experience. We are currently seeking a dedicated and experienced Supervisor to join our team and help maintain our high standards of quality and service.
Job Description:
Position Overview:
As a Supervisor at Malevo Tower Bridge, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and efficient work environment. You will be responsible for supervising staff, managing customer satisfaction, and ensuring that our steak house operates smoothly and efficiently.
Key Responsibilities:

Staff Supervision and Management:

Supervise and support front-of-house and back-of-house staff, ensuring they perform their duties effectively and efficiently.
Manage employee time and attendance.
Provide training, guidance, and ongoing support to team members.
Conduct performance evaluations and provide constructive feedback.

Customer Service Excellence:

Ensure all guests receive exceptional service and have a positive dining experience.
Address customer complaints and concerns promptly and professionally.
Monitor dining area and service quality, making adjustments as necessary to maintain high standards.

Operations Management:

Oversee daily restaurant operations, including opening and closing procedures.
Ensure compliance with health, safety, and sanitation standards.
Manage inventory levels and coordinate with suppliers to ensure timely delivery of goods.
Assist in maintaining the cleanliness and organisation of the restaurant.

Financial Management:

Assist in managing restaurant finances, including cash handling, daily sales reports, and expense tracking.
Monitor and control labor and operational costs to meet budgetary goals.

Team Collaboration:

Foster a positive and collaborative work environment.
Communicate effectively with kitchen staff and other team members to ensure seamless operations.
Participate in team meetings and contribute to the continuous improvement of restaurant operations.

Qualifications:

Previous supervisory or management experience in a restaurant setting, preferably in a steak house or fine dining environment.
Strong leadership and interpersonal skills.
Excellent customer service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Knowledge of food safety and sanitation regulations.
Proficiency in restaurant management software and point-of-sale (POS) systems.
High school diploma or equivalent; additional education or training in hospitality management is a plus.

Benefits:

Competitive salary based on experience.
Paid time holiday.
50% Employee discounts on dining.
Opportunities for career growth and advancement.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to this application with the subject line "Supervisor Application – MTB.”
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Malevo Tower Bridge is an equal opportunity employer and welcomes applications from all qualified individuals.
Join our team and help us deliver an exceptional dining experience to our guests!