2 Bulstrode Road, TW3 3AT, Hounslow
2 bulstrode road • 1-10 Employees
Hiring on JOB TODAY since April, 2024
We are a 14 rooms hotel 🏨 with very friendly staff and with lovely guests that always return.
Hotel Receptionist The Selwyn Hotel in Richmond is seeking a friendly and professional Receptionist to join our front desk team. The ideal candidate will have excellent communication skills, be flexible with scheduling, and have a passion for delivering exceptional customer service. Shifts may vary and could include nights and weekends. Key Responsibilities: - Greet and assist guests with check-in/check-out procedures - Answer phone calls and manage reservations - Provide information about hotel services and local attractions - Handle guest inquiries and resolve issues in a timely manner - Process payments and maintain accurate records Ideal Candidate: - Flexible availability, including nights and weekends - Strong interpersonal and organizational skills - Ability to work well in a fast-paced environment - Prior experience in hospitality or customer service preferred but not required If you are customer-oriented and thrive in a dynamic environment, we’d love to hear from you! Please apply with your resume.
Receptionist Position Open : Roles & Responsibilities : Welcome guests in a friendly, prompt, and professional manner Check guests in, issue room keys, provide information on hotel services and room location Ensure required identification is taken from guests at check-in Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record and process all guest calls, messages, requests, questions, or concerns Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Issue, control, and release guest's security-deposit in line with hotel procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Take action to solve guest problems/complaints using appropriate service recovery guidelines Follow established hotel safety protocols and procedures always. Immediately report, any health and safety incident, security breaches, concerns or suspicious behaviour to the manager May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Work as part of a team and communicate as per hotel procedures to ensure excellent quality and service. What we need from you Please provide us with your resume. Freshers can apply You may be required to work nights, weekends, and/or holidays. Handling objects, products, and computer equipment.