Housekeeper - City Relay Ltd - London

Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr

We’re looking for a reliable, detail-oriented Housekeeper to join our growing team. We are a premium serviced accommodation company. This role is ideal for someone who takes pride in high-quality work, communicates well, and enjoys a varied day that includes both housekeeping and light guest support. Key Responsibilities: • High-standard cleaning of apartments, including bedrooms, bathrooms, kitchens, and living spaces, • Preparing properties for guest check-ins (fresh linens, staging, restocking essentials), • Light guest interaction (meeting guests when needed, basic check-in assistance, answering simple queries), • Occasional errands, including laundry drop-offs, item pickups, and restocking supplies, • Flagging maintenance issues quickly and accurately, • Ensuring all properties meet the cleanliness and presentation standards Requirements • Based in London, ideally near central areas (Chelsea, Mayfair, Westminster, Kensington preferred)., • Strong English communication skills (spoken and written), • Minimum 1–2 years of housekeeping or hospitality experience, • Excellent attention to detail and time management, • Able to work independently and follow checklists, • Comfortable travelling between properties, • Reliable smartphone for communication & task updates, • Positive attitude, trustworthy, and professional Preferred (but not essential) • Experience with serviced accommodation or Airbnb turnovers, • Flexibility for weekends and occasional short-notice cleans What We Offer • Competitive pay based on experience, • Consistent, ongoing work, • Supportive team and clear communication, • Opportunity to grow with a fast-expanding hospitality brand Please note: no students.

PLEASE READ THE DESCRIPTION BEFORE APPLYING. Job Title: Reliable and Serious Airbnb Housekeeper / Cleaner Wanted Location: Hydepark, London Pay: [£12.71- £13.50 OR per clean] Schedule: Part-time, flexible (mostly between 11:00 AM – 3:00 PM). Weekend availability is a major plus. Job Overview: We are seeking a detail-oriented cleaner to handle turnovers for our short-term rental. You will ensure the property is guest-ready by providing hotel-standard cleaning, changing linens, restocking essentials, and staging the space to match our listing photos. Requirements: Reliable transportation and a smartphone (for schedules and photo check-ins). • Previous cleaning experience (Airbnb/hotel experience preferred)., • High attention to detail and strong reliability., • The cleaning usually takes 3 hours per property.

We’re looking for a friendly and reliable Housekeeping Team Member to join our team on a part-time basis at Travelodge London Farringdon. You’ll play a key role in ensuring our guests enjoy a clean, comfortable, and safe environment during their stay. Shifts are from 10:00 AM till 3:00, on average. You are required to have full flexibility, including working on weekends. Key Responsibilities: • Cleaning and preparing guest rooms to brand standards, • Changing bed linen and replenishing amenities, • Vacuuming, dusting, and sanitising bathrooms and surfaces, • Reporting maintenance issues or lost property, • Ensuring all health and safety procedures are followed, • Supporting team members to meet daily room targets Just some of the benefits: Fun friendly environment 50% discount on rooms plus food and drink, as well as friends and family discount. £50 Travelodge voucher on each work anniversary Pension scheme totalling 8% (employer contribution 3%) Discounts off many high street retailers and mobile phone providers such as Vodafone. Opportunities to develop into Management roles through our ‘Aspire Programme’ Opportunity to earn more through our Team member incentive schemes We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Your job will be to clean bedrooms, bathrooms and public areas to gold standards following our cleaning steps.

Self-Employed Public Toilet Cleaner – Islington Borough (7 Public Toilet Units) Location: Islington, London Employment Type: Self-Employed Contractor Initial Working Pattern: 3 Days Per Week Potential Expansion: Up to 7 Days Per Week Rate: To be discussed About the Role We are seeking a reliable, self-motivated, and professional self-employed cleaner to maintain seven public toilet facilities across the Borough of Islington. This is a self-employed contractor position, initially offering 3 days per week, with the opportunity for the workload to increase to 7 days per week as the contract develops and operational requirements grow. The successful candidate must be comfortable working independently, travelling between multiple sites, and maintaining consistently high standards of cleanliness, hygiene, and safety. We are looking for someone who can use their initiative, take ownership of their work, and represent our company professionally in public-facing environments. Key Responsibilities Clean and sanitise toilets, urinals, sinks, mirrors, floors, walls, doors, and all associated fixtures. Replenish toilet rolls, hand soap, hand towels, and other consumable supplies. Empty bins and dispose of waste safely and responsibly. Carry out routine inspections of facilities and identify areas requiring attention. Complete cleaning records and site checklists where required. Report maintenance issues, vandalism, graffiti, damage, or health and safety concerns promptly. Ensure facilities remain clean, safe, hygienic, and presentable for public use. Follow all health and safety procedures and safe working practices. Maintain a professional and courteous manner when interacting with members of the public. Travel between multiple locations within the borough as part of the daily schedule. Working Environment & Additional Responsibilities This role involves cleaning public toilet facilities that are accessible to the general public and may occasionally be subject to misuse, anti-social behaviour, vandalism, or hazardous waste. The successful contractor must be comfortable working independently and using their own initiative when identifying and responding to safety or cleanliness concerns. Additional responsibilities may include: Safely identifying and disposing of discarded drug paraphernalia, sharps, and other hazardous waste in accordance with training and company procedures. Reporting incidents of anti-social behaviour, vandalism, damage, or suspicious activity. Escalating maintenance and safety issues promptly. Ensuring facilities remain safe and accessible for public use. Making sensible decisions when issues arise on site and communicating concerns effectively. Full PPE, training, and guidance on the safe handling of hazardous waste and sharps will be provided. Requirements Essential Previous commercial cleaning experience. Ability to work independently with minimal supervision. Reliable, trustworthy, and punctual. Strong attention to detail and commitment to high standards. Good communication skills. Right to work in the UK. Ability to travel between sites within Islington. Comfortable working in public-facing environments. Desirable Experience cleaning public toilets, parks, transport facilities, or other high-footfall public spaces. Knowledge of COSHH regulations. Health and Safety training. Experience handling or reporting hazardous waste. DBS check (preferred but not essential). Self-Employment Requirements Applicants must: Be registered as self-employed or willing to register as self-employed. Be responsible for their own tax and National Insurance contributions. Be able to provide invoices for completed work if required. Maintain appropriate public liability insurance. Skills & Attributes Excellent time management. Ability to work alone and use initiative. Strong work ethic and reliability. Safety-conscious and observant. Good problem-solving skills. Professional and respectful when dealing with members of the public. Flexible and willing to take on additional days as the contract expands. What We Offer Consistent, ongoing work. Opportunity to increase from 3 days per week to up to 7 days per week. Full induction and site-specific training. PPE and guidance on safe working practices. Ongoing management support. Opportunity to work with an established cleaning contractor. Working Hours The role will initially be 3 days per week, with the expectation that additional days may become available as the contract grows. Candidates should ideally have some flexibility to increase their availability in the future.

Hiring for housekeeping room attendant in a 4star hotel. Good hourly pay Long term permanent job Looking for reliable and consistent staff only Must have right to work

The job in a nutshell As a member of our housekeeping team you will be cleaning rooms and setting them up to meet our brand standards. Travelodge prides itself on clean and fresh rooms and you will play a central role in helping to maintain these high standards so that our guests can enjoy a spotless room What you will be doing Cleaning rooms, making beds and cleaning bathrooms. Following a step by step approach to make sure every room is set up to brand standards Listening and acting on feedback from your manager Sharing great cleaning practices with your colleagues to support each other’s learning Attending daily team huddles and contributing to group discussions Reporting any room damage or breakages to your supervisor at huddle meetings so that rooms can be repaired Keeping public areas clean and tidy Keeping linen rooms clean, tidy and organised Reporting early if cleaning equipment and stock is running low Learning and following procedures for linen, security, keys, lost property and stock Keeping yourself, the team and our customers’ safe – following appropriate health and safety procedures Meeting productivity targets as agreed with your manager so that we can have all rooms ready for check in time Working as part of a team, helping others out when required What we’ll expect from you To succeed in this role, you will need to be able to bend and lift with ease, operate a vacuum cleaner and make beds. You will need a basic understanding of the English language and be able to understand and communicate effectively with your colleagues and customers.

We are looking for a Cleaner with a Driving Licence About The Stay is a London-based boutique hospitality brand. We manage high-quality apartments for both short-term and long-term stays. Opportunity We are looking for self-employed Cleaning & Turnover Specialists for flexible collaboration. Work is offered on an as-needed basis. Good availability is required — up to 40 hours per week depending on demand. There is no fixed schedule. Responsibilities • Cleaning between guest stays, • Deep cleaning, • Linen change and property setup, • Restocking consumables, • Reporting maintenance issues Conditions • Self-employed role, • £14/hour (or per job), • Flexible schedule, • Regular workload with good availability Requirements • Cleaning experience (hospitality experience preferred), • Attention to detail, • Ability to work independently and reliably, • Valid driving licence (required), • Right to work in the UK Location: London