IT Consultant

*** We are Hiring 🔈 *** We're looking for a talented AWS Connect specialist to design, implement, and optimize our cloud-based contact center solutions. The ideal candidate will have deep expertise in AWS Connect and a passion for creating exceptional customer service experiences through technology. ✒️Key Responsibilities : - Design and implement end-to-end AWS Connect solutions for our contact center operations - Configure and manage call flows, IVR systems, queues, and routing profiles - Develop and integrate Lambda functions to extend AWS Connect functionality - Create and maintain Amazon Lex chatbots for interactive voice and chat experiences - Optimize contact center operations for efficiency, performance, and customer satisfaction - Collaborate with stakeholders to identify requirements and design appropriate solutions - Provide technical guidance and training to team members on AWS Connect best practices Qualifications - 3+ years of experience with AWS Connect and related services - Strong understanding of contact center operations and customer experience principles - Proficiency in AWS services including Lambda, DynamoDB, S3, Lex, and Kinesis - Experience with Contact Control Panel (CCP) customization and agent workspace design - Knowledge of telephony concepts, IVR design, and call routing strategies - Programming skills in JavaScript, Python, or similar languages - Nice to have AWS Certification (Solutions Architect, Developer, or specific Contact Center certification) - Experience with API integrations between AWS Connect and CRM systems - Strong analytical and problem-solving abilities 🌎Location - Remote work with occasional visit to Glasgow, United Kingdom. 📩Interested candidate please connect

How about using your talent to save a life? In Lynxight we literally save lives by equipping pool lifeguards with an AI-based companion that's revolutionizing water safety. Our innovative technology enhances lifeguards’ response times and provides pool management with crucial operational insights, setting high standards in the aquatic leisure industry. With a growing global presence across renowned fitness, leisure, and hospitality sectors, and strategic partnerships aimed at advancing water safety, Lynxight is at the forefront of technological breakthroughs. Are you up for the challenge? Location: Remote (UK) Department: Operations / Customer Success Employment Type: Full-Time (day rate) About Lynxight Lynxight is a cutting-edge technology company specializing in AI-powered video analytics for aquatic environments. Our mission is to create safer, smarter, and more responsive aquatic facilities through intelligent surveillance systems and actionable data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency. Role Overview We are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the smooth implementation of projects, and maintaining the high standards of customer satisfaction Lynxight is known for. This role requires a proactive and solution-oriented mindset, a self-starter with excellent communication skills, and the ability to troubleshoot complex hardware-software systems in real time. Key Responsibilities · Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers. · Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase. · Act as the primary technical in-person liaison for UK-based clients and partners. · Develop the technical skills required to deputise for the implementation engineers as required. · Support customers through system setup, calibration, and routine maintenance procedures as required. · Participate in the development of support and implementation best practices and knowledge base content. · Directly reporting to the Head of UK Customer Operations. Qualifications / skills · 2+ years of experience in technical support, IT, or a related technical customer service role. · Strong technical background in IT, with knowledge of hardware, software, and networking. · Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred). Equivalent experience and qualifications would be considered. · Proficiency with Windows/Linux operating systems and command-line tools · Excellent problem-solving and analytical skills. · Customer-focused attitude with a commitment to providing exceptional service. · Self-motivated with the ability to work independently and manage multiple priorities. · Ability to travel frequently and work on the road, including overnight stays. · Previous experience working with international teams or startups an advantage · Proven right to work in the UK. What We Offer · Longterm contract. · Remote-first work culture with flexibility. · Opportunity to work with a mission-driven, fast-growing team at the intersection of AI and public safety. · Career development opportunities and direct involvement in shaping customer success strategies. If you love tech and people, excel at juggling multiple challenges at once, and are eager for a place where you can truly grow—then you belong with us!

Key Responsibilities: · Lead System Architecture Design: - Develop and implement system architectures that meet business requirements. - Ensure scalability, security, and performance of the platform. - Evaluate and recommend technologies and tools to enhance development efficiency. · Software Development: - Write clean, maintainable, and efficient code. - Oversee the development of new features and enhancements. - Conduct code reviews and ensure adherence to best practices. · Team Leadership: - Lead and mentor the development team in the London office. - Facilitate collaboration between developers, data scientists, and product managers. - Coordinate with the CTO to align the team's efforts with company objectives. · Project Management: - Define project scopes, timelines, and deliverables. - Monitor progress and adjust plans as necessary to meet deadlines. - Communicate project status and risks to stakeholders. · Quality Assurance: - Implement testing strategies to ensure software quality. - Address and resolve technical issues promptly. - Maintain documentation for system architecture and development processes. · Stay Current with Industry Trends: - Keep up-to-date with emerging technologies and industry best practices. - Integrate relevant advancements into the company's technology stack.

o Collaborates with clients to assess IT needs and provides tailored solutions that align with operational and regulatory requirements. o Designs, tests, and implements secure and efficient IT systems, ensuring scalability and compliance with financial sector standards. o Oversees the integration of hardware and software systems, optimizing performance and minimizing disruptions. o Conducts training for end-users and prepares clear documentation to support the effective use of IT systems. o Advises on cybersecurity measures and data protection strategies to safeguard sensitive financial data. o Continuously evaluates and recommends technology upgrades to improve efficiency, security, and client satisfaction.

We're hiring for a Senior Software Engineer within our fundamental modelling team. The primary goal of this team is to improve the predictive power of our models based on historical event data. The quality of our models is incredibly important to us and improvements on our models directly impact financial performance. You'll be working closely with researchers, helping maintain trading infrastructure, and helping the team scale and improve the systems at the heart of the business. You'll be working on data pipelines, build, support systems and infrastructure. A very wide ranging role requiring extensive experience across multiple technologies. The ideal candidate will be highly creative and enjoy generating new, innovative ways to tackle problems and suggesting improvements to existing methodologies; you'll have a high level of autonomy to design and implement tooling and systems in a way you feel would be best suited to the problem at hand. A strong knowledge of operating systems, networks, software architecture and practical experience in deploying that knowledge is essential. We are a hybrid working company, with staff coming into the office in London every Thursday, plus any other days they like, working remotely at home the rest of the time. Our typical working hours are 10 am to 6 pm UK time, Monday to Friday, but we support flexible working and trust our team to manage their own schedules to meet their goals. We're targeting Senior Developers for this role, ideally with several years of experience in mission-critical systems where precision, reliability, and fault tolerance are paramount. Our interview process is as follows: - A brief screening call to give you some more information about the role, answer any of your initial questions and to check your suitability for the role. - A 60 minute technical interview with our CTO and/or Team Lead, discussing your previous experience and also discussing some systems design challenges and how you'd approach them - A collaborative coding assessment day, working with one of our team on some sample problems. This isn't leetcode, it's more about systems design and your approach to tradeoffs. This will last from 10am until 4pm UK time. - An in person "meet the team" at our London office. Requirements At least one, ideally both of: - A degree in a technical subject from a top university demonstrating your ability to grasp and apply complex concepts. - Several years of senior-level experience in teams building mission-critical systems where precision and reliability are essential to success. Demonstrated professional expertise in the following areas: - Fluency in multiple programming languages, with substantial experience in Python as a priority. - Development and maintenance of Continuous Integration (CI) pipelines. - Complex deployments on AWS - Docker or comparable containerization technologies. Nice to have experience: - Experience using numpy/pandas/torch/etc - Experience with Golang Benefits Our salary range for the role is £40,000 to £80,000, depending on experience and interview performance. List of benefits: - Participation in the uncapped company bonus scheme, typically 10-20% of salary depending on experience. - 10% matched pension contributions - Private healthcare insurance - Long term illness insurance - Gym membership - Choose your own hardware & setup for your development environment.