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AWS connect Developer, 3+ years experience

Tecnología de la información

hace 7 horas31 vistas

*** We are Hiring 🔈 ***
We're looking for a talented AWS Connect specialist to design, implement, and optimize our cloud-based contact center solutions. The ideal candidate will have deep expertise in AWS Connect and a passion for creating exceptional customer service experiences through technology.
✒️Key Responsibilities :
  • Design and implement end-to-end AWS Connect solutions for our contact center operations
  • Configure and manage call flows, IVR systems, queues, and routing profiles
  • Develop and integrate Lambda functions to extend AWS Connect functionality
  • Create and maintain Amazon Lex chatbots for interactive voice and chat experiences
  • Optimize contact center operations for efficiency, performance, and customer satisfaction
  • Collaborate with stakeholders to identify requirements and design appropriate solutions
  • Provide technical guidance and training to team members on AWS Connect best practices
    Qualifications
  • 3+ years of experience with AWS Connect and related services
  • Strong understanding of contact center operations and customer experience principles
  • Proficiency in AWS services including Lambda, DynamoDB, S3, Lex, and Kinesis
  • Experience with Contact Control Panel (CCP) customization and agent workspace design
  • Knowledge of telephony concepts, IVR design, and call routing strategies
  • Programming skills in JavaScript, Python, or similar languages
  • Nice to have AWS Certification (Solutions Architect, Developer, or specific Contact Center certification)
  • Experience with API integrations between AWS Connect and CRM systems
  • Strong analytical and problem-solving abilities

🌎Location - Remote work with occasional visit to Glasgow, United Kingdom.
📩Interested candidate please connect
  • Experiencia
    Se requiere
  • Idiomas
    Inglés – Avanzado
  • Jornada
    Parcial
  • Inicio
    Incorporación inmediata

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Desarrollador/aGreater London

Phalanx Consultancy Ltd • 51-250 empleados

En JOB TODAY desde mayo, 2025

We offers a range of services, including consulting, product development engineering, digital transformation, and the implementation of industry frameworks. Their expertise encompasses global business strategy, leadership, virtual team ma

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