IT Support Technician

We are looking for a skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support to end-users, troubleshooting problems, and maintaining IT systems and infrastructure for our clients. Responsibilities: Provide technical support to end-users, including troubleshooting problems related to hardware, software, and network infrastructure. Install, configure, and maintain hardware and software components, including desktops, laptops, printers, and mobile devices. Perform routine maintenance tasks, such as backup and recovery procedures, system upgrades, and patches. Ensure that IT systems and infrastructure are secure, reliable, and perform optimally. Monitor and troubleshoot system performance, diagnose problems, and recommend solutions. Develop and maintain technical documentation, including system configurations, processes, and procedures. Collaborate with other technical teams and stakeholders to ensure that systems and infrastructure are integrated and functioning correctly. Requirements: Bachelor's degree in computer science, information technology, or related field. At least 2-3 years of experience in IT technical support or related field. In-depth knowledge of hardware and software components, including desktops, laptops, printers, and mobile devices. Experience with operating systems such as Windows, macOS, and Linux. Industry certifications, such as CompTIA A+ or Network+, are preferred. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills, with the ability to work collaboratively with other technical teams and stakeholders. Ability to work independently and manage multiple priorities in a fast-paced environment.

As an IT Support Technician, you will be the first point of contact for clients requiring technical assistance. Your primary responsibility will be to troubleshoot, resolve issues, and ensure the seamless operation of our clients' systems and networks. This role plays a key part in upholding our reputation for reliability and excellent customer service. Responsibilities: Provide first-line technical support to end-users for hardware, software, and peripheral-related issues. Diagnose and resolve software and hardware-related technical problems. Install, configure, and update software and hardware as needed. Manage user accounts, access permissions, and security rights. Monitor and maintain IT systems and networks to ensure efficiency. Track and log all support requests, issues, and resolutions using our ticketing system. Assist in developing and updating IT policies, procedures, and documentation. Perform remote troubleshooting and offer step-by-step technical guidance. Collaborate with IT team members and other departments to provide seamless support Maintain a professional approach, ensuring excellent customer service and confidentiality. Qualifications & Requirements Proven experience in an IT Support Technician or similar role. Strong knowledge of computer systems, mobile devices, and technology solutions. Hands-on experience with operating systems such as Windows, macOS, and Linux. Familiarity with remote desktop tools and help desk software. Excellent problem-solving and communication skills. Ability to work both independently and collaboratively. Strong organizational and multitasking capabilities. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.

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