IT Support Technician

Otros

12 marzo 20250 vistas

As an IT Support Technician, you will be the first point of contact for clients requiring technical assistance. Your primary responsibility will be to troubleshoot, resolve issues, and ensure the seamless operation of our clients' systems and networks. This role plays a key part in upholding our reputation for reliability and excellent customer service.
Responsibilities:
Provide first-line technical support to end-users for hardware, software, and peripheral-related issues.
Diagnose and resolve software and hardware-related technical problems.
Install, configure, and update software and hardware as needed.
Manage user accounts, access permissions, and security rights.
Monitor and maintain IT systems and networks to ensure efficiency.
Track and log all support requests, issues, and resolutions using our ticketing system.
Assist in developing and updating IT policies, procedures, and documentation.
Perform remote troubleshooting and offer step-by-step technical guidance.
Collaborate with IT team members and other departments to provide seamless support
Maintain a professional approach, ensuring excellent customer service and confidentiality.
Qualifications & Requirements
Proven experience in an IT Support Technician or similar role.
Strong knowledge of computer systems, mobile devices, and technology solutions.
Hands-on experience with operating systems such as Windows, macOS, and Linux.
Familiarity with remote desktop tools and help desk software.
Excellent problem-solving and communication skills.
Ability to work both independently and collaboratively.
Strong organizational and multitasking capabilities.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.
We are eager to hear from tech enthusiasts with strong problem-solving skills and a passion for IT support. If you're a motivated self-starter, we'd love to receive your CV and cover letter for this exciting opportunity.
  • Experiencia
    No se requiere
  • Jornada
    Completa
  • Salario
    29.000 £ – 30.000 £ anual

pin icon21-22 Burns Street, DE7 8AA, Ilkeston

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OtrosIlkeston

IT Company • 1-10 empleados

En JOB TODAY desde marzo, 2025

Liquidchip is a renowned application development company when it comes to opting for reliable e-business solutions.With a vast team of experienced members under our belt, we strive to provide state of art e-business solutio

Sharat Babu  Tatineni avatar icon
Sharat Babu TatineniActivo hace 21 horas
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