IT Support Technician

We are seeking an experienced IT Technician to join our dynamic team. As an IT Technician, you will be responsible for managing and supporting the company's IT infrastructure, including hardware, software, and network systems. Your primary focus will be on providing technical assistance to end users, troubleshooting issues, and ensuring smooth operations across the organization. Responsibilities: Plan, organise and manage complex operational activities onsite to deliver both reactive and proactive workload. Manage Active Directory installation and users Assist with the management of devices and asset register. Conduct a range of server management programmes Manage our end-point protection software. Take ownership of complex technical problems. Communicate proactively with other team members to provide encouragement, identify problems, create solutions, and unblock technical issues. Testing and fault finding. Create and maintain technical and test documentation. Travelling to client sites Stay up to date with the latest technology trends and advancements. Provide technical support and troubleshooting for hardware, software, and network related issues. Set up and manage user accounts, permissions, and security settings. Requirements: Bachelor’s degree in computer science, Information Technology, or any field. Proven experience as an IT Technician or similar role. Strong knowledge of computer hardware and operating systems. Experience with system administration and managing user accounts. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work effectively both independently and in a team environment. We offer competitive compensation, a supportive work environment, and opportunities for professional growth. If you have a passion for technology and enjoy resolving technical challenges, we would love to hear from you.

As an IT Support Technician, you will be the first point of contact for our customers seeking technical assistance. You will provide support, troubleshoot issues, and ensure our clients’ systems and networks run smoothly. Your role is critical in maintaining our reputation for reliability and excellent customer service. Key Responsibilities Provide first-level support to end-users on various technical issues and problems relating to hardware, software, and peripherals. Diagnose and resolve technical hardware and software issues. Perform hardware and software installations, configurations, and updates. Manage user accounts, permissions, and access rights. Monitor and maintain computer systems and networks. Log and track all support requests, issues, and resolutions using our ticketing system. Assist in the creation and maintenance of documentation for IT procedures, policies, and manuals. Conduct remote troubleshooting and provide clear, step-by-step technical instructions. Work closely with other IT team members and departments to ensure seamless support and communication. Maintain a high level of customer service, professionalism, and confidentiality. Qualifications Proven experience as an IT Support Technician or similar role. Excellent understanding of computer systems, mobile devices, and other tech products. Experience with various operating systems, including Windows, macOS, and Linux. Familiarity with remote desktop applications and help desk software. Strong problem-solving and communication skills. Ability to work independently and as part of a team. Outstanding organizational and multitasking abilities. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.