Lounge Senior Supervisor


13 November 2023299 views

The Lounge Senior Supervisor will be responsible for the day to day running of the operation of the Emirates Lounge at Heathrow Airport. You will be responsible for managing the execution, direction and coordination of all lounge operating procedures. This can include but not be limited to organizing schedules, liaising with other departments and suppliers. As the Lounge Senior Supervisor you will ensure staff are aware of the role expectations and what their duty entails. You will play a major part in supporting, leading and delivering exceptional food and service, maintaining the high reputation of DO & CO with our partners. You will always aim to be a great leader, enjoy taking full responsibility for your actions and encourage team success.
We are looking for someone who is good at building great partnerships with our client, Emirates Management Team on site and DO & CO family at our DO & CO unit.
  • To supervise lounge staff and ensure that they provide high quality products and service to passengers, while being the main point of reference for Emirates staff as well as guests in the event of remarks, suggestions and complaints
  • To take ownership on your shift to ensure the staff keep the lounge well-stocked and clean in line with specification
  • Deliver excellent customer service with an in-depth knowledge of our products and services
  • Grooming as per standard, wearing your uniform with pride. Engaging with guests and ready to go the extra mile with a smile. - Proactive and professional when taking food orders and serving food/beverages. Assisting with any ad-hoc duties when required
  • Plan, manage, lead, deliver and present the food and beverages as per the food specification
  • Manage and lead the Lounge team, which will include Lounge Hosts, Lounge Front of House, and Lounge Chefs.
  • Supervise the work completed to operate the lounge
  • Ensure the quality of food, guest services. Hygiene, cleanliness and tidiness of all service areas achieve customer satisfaction
  • Support the Emirates Lounge Manager with staff performance through regular one to one meetings and appraisals
  • Taking responsibility for all your actions, support your team, and celebrate successes as a family
  • Check with passengers to ensure that they are enjoying their meals and immediately follow up on any issues, queries or complaints
  • Describe and recommend wines and spirits to passengers
  • Anticipate customers needs by proposing additional meals or drinks
  • Check preparations for the next day by the end of the night shift and instruct the team to do additional tasks in case the preparations do not meet the requirements
  • Coordinate and plan production to ensure a full buffet throughout the day, but avoid wastage at the end of he day by over-production
  • Communicating with staff regarding shift plan changes or extended work hours due to flight delays
  • Write an informative shift report at the end of each shift, summarizing important events and occurrences during the shift
  • Submit any other necessary paperwork to Emirates or DO & CO contacts on a daily basis, as instructed by the Lounge Manager
  • To uphold all Health and Safety, EHO, accident reporting, and other mandatory training schedules are fully adhered to and records completed are up to date
  • To be responsive to, and organize roster changes, communicating any changes to the relevant staff in a timely manner appropriately and updating payroll as required
  • Willingness to help other team members wherever possible and to understand the flexibility required when business levels peak
  • To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities

As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top.
At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail.
With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
  • Experience
  • Languages
    English – Advanced
  • Employment
  • Starting time
    Immediate start!

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