Hire staff

Reservations Agent Italian CRO Madrid - Hosco

Management

13 August 2025•210 views

About the job

Are you passionate about hospitality and the art of welcoming?

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSABILITIES:

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

WE LOOK FOR CANDIDATES WITH:

. Flexibility, Proactivity and liking to work by objectives;
. Excellent communication skills;
. Schedule Flexibility;
. Training in Hospitality, Tourism or similar (preferential factor);
. Sales skills (experience in reservation management or in the commercial area will be valued);
. Experience in customer service (preferential factor);
. Knowledge of Italian is a must;
. Availability to carry out full-time face-to-face functions
. Computer knowledge: Microsoft Office, Internet, Database, etc.

WE OFFER:

Integration in a dynamic team, focused on a service of excellence
Remuneration compatible with the role
Continuous Training Plan to enhance career development
Access to the e-learning training platform
Possibility of functional, national and/or international mobility
Incentives and Benefits Plan
40, 30, 20 or 16 hours per week

Leisure:
. Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
. Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:
. Health insurance

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.

We count on you!

Department: Management

The company

Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.