Management Associate - Hosco

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Job Title: Solutions & Capabilities Manager Division: TPA Commercial Operations Location: Austin Level: L About the Role: We’re looking for a forward-thinking Solutions and Capabilities Manager to drive the design, development, and deployment of scalable technology solutions that support business growth. This role is ideal for someone who thrives at the intersection of strategy, systems thinking, and technical execution. You’ll work closely with technology teams, data scientists, and business stakeholders to identify capability gaps, design solutions, and ensure our tech stack evolves to meet future demands. Key Responsibilities: Capability Strategy & Development • Assess current capabilities and identify gaps or areas for improvement and innovation., • Champion best practices in software development, automation, and system integration., • Lead initiatives to enhance team skills, tools, and processes., • Lead the design and implementation of end-to-end solutions that align with business and technology goals., • Translate complex business requirements into scalable technology solutions., • Partner with data and technical teams to ensure alignment on solution design and delivery., • Communicate complex technical concepts to non-technical stakeholders., • Act as a bridge between technical and non-technical stakeholders to ensure shared understanding and buy-in., • Facilitate workshops, capability assessments, and solution demos., • Lead cross-functional initiatives from concept to execution, ensuring timely delivery within scope, budget and measurable impact., • Manage end-to-end delivery, including planning, execution, and post-implementation review., • Bachelor’s or Master’s degree in business, Computer Science, Engineering, Information Systems, or related field., • 5+ years of experience in design, business analysis, or capability development. solution architecture, systems integration, or program management in a tech environment., • Experience with Agile/Scrum methodologies and modern product development lifecycles., • Excellent analytical, communication, stakeholder management, project, problem-solving and leadership skills., • Strong understanding of enterprise systems, digital transformation, systems and process improvement. cloud platforms (AWS, Azure, GCP), APIs, and microservices., • Familiarity with tools like Salesforce, Oracle, SAP, MS Power Platform, or similar., • Certification in Agile, PMP, Six Sigma, or similar is a plus. Why Join Us? • Work on cutting-edge technology initiatives that shape the future of our platform., • Collaborate with a passionate, high-performing team in a fast-paced environment., • Enjoy a flexible work culture, competitive compensation, and opportunities for growth. US based salary range $110500 - $155000 The total cash range for this position in Austin is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. ___. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the ___. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is ___. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the team The Traveler Operations Team defines how the network of Trusted Travel Advisors helps customers at every step of their travel experience. In Traveler Operations our focus is to build scalable solutions for our network of Contact Centers. In collaboration with the rest of TPSP teams and our Vendor teams we contribute to craft the product vision and strategy which will directly impact our travelers experience across EG’s travel brands. Every Traveler interaction is important and with the use of data insights and analysis we create a culture of continuous improvement to drive impactful recommendations to improve their Experience. We partner with multiple teams across Expedia to proactively explore ways to deliver an effortless and more valuable experience for the next traveler. Responsible to effectively manage a wide range of duties and responsibilities while also supervising those who report to you. Responsibilities range from analyzing performance, market trends, training needs, implementing strategies to reach targets. In this role, you will; • Analyze trends of Process, Product & experience by journey, product, intent, channel, and/or customer to identify optimization and performance improvement opportunities, • Build subject matter expert knowledge of tools, products, policies, and processes, • Build relationships with key individuals within the team and with other department, organization, and external partners, • Represent team as key point of contact with internal and external stakeholders, • Monitor and ensure Operational KPIs are delivered and contribute to the overall goals and KPIs, • Work closely with teams across Expedia to establish a stronger process for better agent/partner experience that also reflects in Customer’s journey/experience, • Identify drivers for fluctuations against KPIs and develops remediation plans, • Gather pertinent information about a problem by analyzing data and patterns and identifying underlying issues, • Research and recommend more detailed solutions to resolve problems, • Look for solutions which go beyond the individual customer* resolution, also focusing on how to prevent poor customer* experiences in the future, and works with teams across the business to implement these solutions, • Represent team or function in cross-functional projects and initiatives as a subject matter expert, • Measure and assess customer* satisfaction, efficiency, and effectiveness of changes with data collection methods and procedures, or identify relevant existing data, • Use relevant data sources to analyze and measure the impact of initiatives and projects, • Contribute to and develops summary of business performance to key stakeholders, • Keep management informed on progress to goal and status, • Demonstrate ability to manage several tasks and meet deliverable deadlines, • Use judgement to determine the relative impact and urgency of individual tasks, • Help team members prioritize and link daily work to broader objectives, • Manage workloads to ensure all team members are fully deployed and skills are matched to the work requirements Experience and Qualifications; • 5-7 years of operational management experience in customer services within the air industry, with a strong background in process improvement., • Proven track record of exceeding KPIs and SLAs, with sharp analytical skills to interpret data and drive actionable insights., • Experience leading cross-functional initiatives, managing change, and working with distributed teams and vendors., • Strong presentation, stakeholder engagement, and leadership skills with a proactive, solutions-focused mindset., • Proficient in MS Office; experience in travel or eCommerce environments is a plus. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the ___. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is ___. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow, belong and impact. You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: Part of our Financial Services division, the Asset Management Audit team delivers tailored audit services to clients with complex and diverse asset portfolios. Our clients include large and listed asset managers (including FTSE 250 entities), wealth managers, investment trusts, real estate investment managers and REITs, as well as private equity and venture capital-backed property groups. We also work with unregulated asset managers with assets under management under £1bn. Operating across multiple jurisdictions, our clients present a broad range of challenges, from asset valuation and revenue recognition to meeting regulatory compliance. You'll be involved at every stage of the audit process, gaining hands-on experience with high-profile clients while being supported in your professional development. We offer a collaborative and ambitious environment where your ideas are valued, and your career can thrive. What You'll Do: • Lead Complex Audits – Take ownership of large and listed audits in the asset management sector, bringing FTSE 250 experience to the team., • Provide Technical Oversight – Advise on complex areas including private equity, private credit, infrastructure valuations, IFRS 9/13, and fair value assessments., • Shape Audit Strategy – Design risk-focused audit approaches tailored to complex group structures and diverse investment vehicles., • Deliver Reporting & Insights – Manage high-value audits end-to-end, including team resourcing, timelines, group consolidations, and Audit Committee reporting., • Professional Qualification – Fully qualified (ACA / ACCA / CA or equivalent)., • Sector Expertise - Hands-on experience in the asset management sector, ideally with FTSE 250 clients., • Leadership Experience - Proven leadership in managing complex audits involving asset portfolios and valuation processes. Demonstrated experience at Senior Manager or experienced Audit Manager level., • Technical Knowledge - Strong technical expertise in IFRS, UK GAAP, CASS rules, and FCA regulations. Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: ___ – 30 Old Bailey, London, EC4M 7AU. Moments from City Thameslink, St Paul's and Farringdon stations. Ideally positioned in the heart of the City of London, near major landmarks and law courts. Ready to Grow, Belong, and Impact? Apply now and join us at Forvis Mazars

At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow, belong and impact. You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: The audit & assurance methodology team forms part of our firm's Audit Quality Support Team (AQST). AQST delivers the foundations for audit quality in the form of methodology, policies, reviews, coaching support, procedures, templates, guidance, and training. AQST plays a vital role in supporting our audit practice. It forms part of the firm's system of quality management; is responsible for designing methodologies and tools that ensure compliance with auditing and ethical standards and other requirements applicable to audit and assurance engagements; and supports the audit service line in its delivery of engagements that comply with the firm's methodologies and related risk management policies and procedures. As an Audit Quality Senior Manager, you will form part of the audit & assurance methodology team. You will specialise in the development of methodology and other supporting tools, templates, and guidance to support our audit teams, with particular focus on audits of entities in non-financial services sectors. What You'll Do: The methodology team contributes to the delivery of high-quality audits through influencing the development of the global audit methodology applied by all firms in the Forvis Mazars Group and developing content for the UK firm. In particular, you will: • Lead on, or support, the delivery of UK audit methodology projects, including the development of tools, templates, and training., • Respond to technical consultations from the audit service line on the application of the firm's audit methodology, and quality assure consultation responses prepared by others in the team., • Respond to ad hoc queries from the audit service line on methodology related matters., • Perform reviews of technical training content developed by the audit learning and development team., • ACA / CA / ACCA (or equivalent) qualification., • A passion for quality and helping audit teams to develop their knowledge and audit and assurance skills., • Strong experience of working on audits of PIEs and listed entities, and of entities operating in the privately-owned sector., • Strong experience of performing controls-based audits., • Experience of working on complex audits and audits of international groups., • Strong practical and theoretical knowledge of UK auditing, ethical, and accounting standards, including IFRS., • Currently operating at senior manager level., • Ability to work independently, manage multiple work commitments, and to meet targets and deadlines., • Experience of managing others., • Ability and willingness to challenge and influence more senior individuals and peers., • Experience of developing audit software desirable, but not essential. Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: ___ – Located in 30 Old Bailey, London, EC4M 7AU. Moments from City Thameslink, St Paul's and Farringdon stations. Ideally positioned in the heart of the City of London, near major landmarks and law courts. Ready to Grow, Belong, and Impact? Apply now and join us at Forvis Mazars!

At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow, belong and impact. You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: Our Audit Quality Support Team plays a vital role in maintaining and enhancing the quality of audits across Forvis Mazars in the UK. The team provides technical expertise and strategic support to audit teams throughout the firm, ensuring consistency, compliance, and excellence in our audit delivery. We support client-facing teams through a wide range of services, including: • Responding to complex technical audit enquiries, • Developing and maintaining firm-wide audit methodology As an Audit Senior Manager (SNM), you will work closely with both audit and central teams to champion quality and embed a high-performance culture throughout the service line, and support the senior leadership team including Partners, and contribute to the strategic development of the AQST practice. What You'll Do: • Quality Management Delivery – Support the implementation and embedding of a culture of high audit quality across the firm by strengthening the firm's System of Quality Management (SoQM)., • ISQM (UK) 1 Compliance – Contribute to the delivery of the firm's ISQM (UK) 1 monitoring, testing, and evaluation programme, including control testing, documentation, and remediation tracking., • Control Design & Review – Assist in the design and implementation of new or revised quality controls, identify control gaps, and support remediation processes., • Data & Insight – Use software tools to map and analyse objectives, risks, and controls; maintain relevant documentation and support ongoing process improvement., • Stakeholder Engagement – Communicate regularly with key internal stakeholders on control processes, findings from monitoring activities, and improvement initiatives., • Cross-Team Collaboration – Work closely with other quality-related teams (e.g. Methodology, RCA, Learning & Development) to deliver a coordinated response to audit quality initiatives., • Reporting & Communication – Prepare reports and analysis for leadership, summarising key findings and recommendations from monitoring activities and thematic reviews., • Innovation & Efficiency – Champion continuous improvement, suggesting enhancements to quality processes and supporting digital automation initiatives., • Qualification – Professionally qualified (ACA / CA / ACCA or equivalent)., • Audit Experience – Strong background in audit or professional services; familiarity with ISQM (UK) 1 requirements is desirable but not essential., • Technical Proficiency – Good working knowledge of Microsoft Office applications (especially Excel), SharePoint, and comfort working with a range of technologies and systems., • Organisational Skills – Strong project management and organisational capabilities, with the ability to prioritise effectively and meet deadlines across multiple tasks., • Communication – Clear and professional communication skills, both written and verbal, with the ability to engage confidently with colleagues at all levels., • Team Player – Collaborative, adaptable, and approachable with a proactive mindset and a commitment to continuous learning and improvement., • Confidentiality – Able to handle sensitive information with discretion and professionalism. Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Various – This role can be based in ___, ___, ___, ___, ___, ___ or ___ Various – This role can be based in , , , , , or Ready to Grow, Belong, and Impact? Apply now and join us at Forvis Mazars!

Reporting to the Senior Commercial Manager within the SBU, ensuring that all governance is followed whilst working in a pro-active manner to engage and negotiate with new and existing clients. Complete business reports as detailed by the Managing Director, Operations Director, Commercial Director a