Office Manager

Job Opportunity: Medical Receptionist (Part-Time) Location: Jacksdale Medical Centre Hours: 15 hours per week – Tuesday, Wednesday & Friday, 13:30 – 18:30 Salary: National Minimum Wage (dependent on age and government guidance) Start Date: As soon as possible Are you a friendly, professional, and reliable individual with a passion for helping others? Jacksdale Medical Centre is looking for a part-time Medical Receptionist to join our close-knit, forward-thinking team. This is an excellent opportunity to be part of a progressive village GP surgery that values inclusivity, innovation, and collaboration. About the Role As a receptionist, you will be the first point of contact for patients, providing a warm, efficient, and professional service both face-to-face and over the phone. You will play a key role in the daily operations of the practice and contribute to our commitment to high-quality patient care. Key duties include: - Booking and managing appointments, including routine appointments from the waiting list - Handling telephone and in-person enquiries with compassion and clarity - Navigating patients to appropriate services and healthcare providers (care navigation) - Handling repeat prescription requests and liaising with clinical staff to ensure timely processing - Acting as a chaperone during clinical examinations when required, ensuring patient comfort and compliance with practice policies (training provided) - Collecting compliments and complaints as part of the practice’s continuous feedback and improvement process - Attending monthly practice meetings to stay informed and involved - Actively participating in quality improvement initiatives - Handling patient records and managing sensitive and confidential information in line with NHS policies and GDPR - Liaising closely with our GPs, nursing team, and administrative colleagues What We’re Looking For Essential criteria: - Competence in using various IT systems and the ability to quickly learn new software relevant to the practice - Able to prioritise and manage multiple tasks independently in a busy setting - Flexibility to adapt to changing situations and work effectively under pressure - Strong interpersonal skills to work professionally and collaboratively with colleagues and patients - Confidence and tact in managing difficult conversations - Strong attention to detail and organisational skills - Good literacy and numeracy skills, including accurate written communication and basic calculations (e.g., appointment timings, patient lists) Desirable: - Working knowledge of System One - Experience as a Medical Receptionist in a GP Surgery - Previous experience of customer care or dealing with members of public in a frontline role - GCSEs (or equivalent) in English and Maths Why Work With Us? At Jacksdale Medical Centre, we offer the best of both worlds - the community spirit of a small village practice combined with the wider support of being part of a Primary Care Network (PCN). - We are proud to support and invest in our team, and offer a wide range of benefits to ensure you feel valued and supported: - Protected learning time each month to support your professional development - Career development opportunities and access to additional training - Supportive team culture- we are a small team with no cliques or divisions; everyone supports one another - A practice ethos centred on inclusion- we value diversity and welcome all - Independent employee wellbeing support and external HR support - NHS Pension Scheme with employer contributions - Generous annual leave entitlement, including public holidays (pro rata) - Contractual sick leave entitlement, increasing with length of service, in line with our commitment to staff wellbeing - Free onsite parking - Structured induction and training for new staff - Access to NHS discount schemes (e.g., Blue Light Card) - Staff social events, bringing the whole team together to relax and celebrate our work - Stable, long-term employment in a respected, community-focused NHS GP surgery Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.