Personal Assistant / Business Support Assistant - Local Partner Ltd - London

Administrative Assistant We are looking for a highly organised, reliable and proactive Administrative Assistant to support the smooth day-to-day running of our operation. The successful candidate will work closely with management, helping to keep administration, communication and key operational tasks organised and up to date. This role would suit someone who is professional, confident, detail-focused and able to manage several priorities at once. Key responsibilities will include: • Supporting management with general administration and organisation, • Managing emails, documents, records and important deadlines, • Preparing and updating trackers, spreadsheets and reports, • Assisting with rotas, payroll information and team records where required, • Organising meetings, notes, action points and follow-ups, • Monitoring outstanding tasks and ensuring actions are completed on time, • Supporting recruitment, onboarding and employee documentation, • Maintaining accurate filing and confidential records, • Communicating professionally with team members, managers and external contacts, • Helping identify ways to improve organisation, efficiency and communication, • Providing additional administrative support where required

Claims Handler Location: City of London – Fenchurch Street Salary: £23,000–£25,000 per annum Working Days: Monday to Friday Hours: 09:00 – 18:00 About National Accident Support Line National Accident Support Line (NASL) provides a one-stop solution for people following a non-fault road traffic accident. We help coordinate the services our clients may need following an accident, including vehicle recovery, replacement hire vehicles, vehicle repairs and access to other accident-related services. Our aim is simple: to make the claims process as straightforward as possible for our clients while ensuring claims are handled efficiently and professionally from start to finish. The Role We are looking for a confident, organised and customer-focused Claims Handler to join our team. The primary focus of this role is to manage and progress non-fault road traffic accident claims, supporting clients throughout the claims process and ensuring all relevant information is obtained, recorded and communicated accurately. You will be responsible for speaking with clients, third parties, insurers, repairers and other relevant parties to ensure claims continue to progress smoothly. This is a fast-paced role where organisation, communication and attention to detail are essential. You will become a key point of contact for clients and will be expected to provide a professional and helpful service throughout their claim. Key Responsibilities • Handling and progressing non-fault road traffic accident claims from initial notification through to resolution., • Contacting clients to obtain accurate information regarding their accident and circumstances., • Taking detailed and accurate claim information and ensuring all relevant documentation is obtained., • Maintaining regular communication with clients and keeping them informed of claim progression., • Liaising with insurers, third parties, witnesses, repairers, recovery companies and other relevant parties., • Following up outstanding information, documents and actions to prevent unnecessary delays., • Assessing claim information and ensuring files are progressed in line with internal processes., • Updating internal systems and claim records accurately and promptly., • Monitoring claim stages and identifying any issues that could affect progression., • Escalating issues or complex matters to the appropriate member of the team when required., • Managing a caseload effectively and ensuring tasks and follow-ups are completed within required timescales., • Making and receiving telephone calls relating to active claims., • Responding to emails and other correspondence professionally and within appropriate timescales., • Working closely with the Client Relations, Hire, Repairs, Business Relations and Operations teams., • Ensuring clients receive a professional and positive experience throughout their claim., • Maintaining accurate records of all conversations, actions and correspondence., • Ensuring all company procedures, compliance requirements and data protection standards are followed. What We're Looking For An excellent candidate for this role will have: • A confident and professional telephone manner., • Strong communication and interpersonal skills., • The ability to communicate effectively with clients and third parties., • Excellent organisation and time-management skills., • Strong attention to detail and accuracy., • The ability to manage multiple claims and tasks at the same time., • Confidence making and receiving a high volume of telephone calls., • Good written communication skills., • Confidence using Microsoft Office, email and cloud-based systems., • The ability to remain calm and professional when dealing with difficult or frustrated clients., • A proactive approach to following up outstanding tasks and progressing claims., • The ability to work independently while also contributing effectively to a wider team., • Good problem-solving skills and the ability to identify when an issue needs to be escalated., • A willingness to learn and develop knowledge of the accident management and motor claims process. Previous experience in claims handling, accident management, insurance, customer service, credit hire, motor claims or another telephone-based role would be beneficial, although full training will be provided. Knowledge of the motor insurance, vehicle repair or accident management industry would be an advantage but is not essential. What You Get • Internal training and development opportunities., • Full training on NASL's claims processes and systems., • Opportunity to develop a career within claims and accident management., • Experience working across a wide range of motor claims and accident-related services., • NASL social events and holidays., • Opportunity to work in the heart of the City of London., • Fast-paced and varied working environment., • 1-hour lunch plus 2 breaks., • Opportunity to progress within the business. Our Culture We value people who communicate well, take responsibility for their work and are committed to providing a high standard of service to our clients. We work as a team and believe that everyone plays an important role in ensuring our clients receive the right support following an accident. Equity, diversity and inclusion matter to us. We welcome applications from candidates from a broad range of backgrounds and experiences and believe that different perspectives make our business stronger.

Location: City of London – Fenchurch Street Salary: £23,000-£25,000 per annum Working Days: Monday to Friday Hours: 09:00 – 18:00 About National Accident Support Line National Accident Support Line (NASL) provides a one-stop solution for people following a non-fault road traffic accident. We help coordinate the services our clients may need following an accident, including vehicle recovery, replacement hire vehicles, vehicle repairs and access to other accident-related services. Our aim is simple: to make the process as straightforward as possible for our clients while building strong, long-term relationships with the repairers and service providers we work alongside. The Role We are looking for a confident, friendly and organised Sales & Relationship Administrator to join our team. The primary focus of this role is to make regular outbound calls to our network of vehicle repairers across the UK. This is not a traditional hard-sales role. Your job is to make contact, build rapport and develop relationships with our repairers, ensuring there is regular communication between them and NASL. We want someone who is comfortable picking up the phone, starting conversations and gradually building genuine professional relationships. You will become a familiar point of contact for our repairer network and help us better understand their businesses, requirements and how NASL can support them. Key Responsibilities • Making regular outbound calls to existing and prospective vehicle repairers., • Introducing yourself and NASL and establishing a positive relationship with each repairer., • Building rapport with repairer owners, managers and other key contacts., • Maintaining regular contact so NASL remains familiar and front of mind., • Learning about each repairer's business, capabilities, services and requirements., • Checking how existing repairers are getting on and identifying any issues or areas where NASL can provide support., • Identifying potential opportunities to strengthen relationships and generate additional business between NASL and repairers., • Updating our internal systems with accurate contact details, notes and outcomes following conversations., • Scheduling appropriate follow-up calls and ensuring agreed actions are completed., • Communicating relevant information or opportunities to the wider NASL team., • Supporting the Sales and Operations teams with repairer relationship management., • Using Microsoft Office, email and our internal systems to maintain accurate records. What We're Looking For An excellent candidate for this role will have: • A confident and friendly telephone manner., • Strong communication and people skills., • The ability to build rapport naturally with different personalities., • Confidence making a high volume of outbound calls., • Good organisational and time-management skills., • Good written communication and basic administrative skills., • Confidence using Microsoft Office and cloud-based systems., • The ability to listen, ask good questions and understand what matters to the person they are speaking with., • A positive, proactive attitude and the ability to work independently., • The discipline to maintain regular follow-ups and accurate notes. Previous experience in customer service, telesales, account management, business development or telephone-based roles would be beneficial, although full training will be provided. Knowledge of the motor repair, accident management or automotive industry would be an advantage but is not essential. What You Get • Internal training and development opportunities., • Opportunity to develop experience in relationship management and business development., • NASL social events and holidays., • Opportunity to work in the heart of the City of London., • Fast-paced and varied working environment., • 1-hour lunch plus 2 breaks., • Opportunity to progress within the business. Our Culture We value people who communicate well, take responsibility for their work and enjoy building positive relationships. Equity, diversity and inclusion matter to us. We welcome applications from candidates from a broad range of backgrounds and experiences and believe that different perspectives make our business stronger.

We are looking for an experienced Reservationist to join our office team. The successful candidate will be responsible for managing event bookings, responding to customer enquiries via email and telephone, creating event function sheets, issuing invoices, and providing general administrative support. Excellent communication, organisational, and customer service skills are essential, along with the ability to manage multiple tasks in a fast-paced environment. What we’re looking for Proven experience in a hospitality host/reception or reservations role (this is essential)A natural people person with confidence, energy, and attention to detailStrong organisational skills and the ability to stay calm under pressureA genuine passion for hospitality and creating memorable guest experiencesSomeone who is ambitious and looking for progression within a growing company Why join us? Be part of a growing, ambitious hospitality group with real career pathwaysStructured training and clear progression opportunities into management or eventsA supportive, high-performing team cultureStaff discounts, incentives, and social eventsThe chance to work in a busy, high-profile venue in The City.

Hotel Receptionist – The Gyle Hotel 4* Kings Cross Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience. The Gyle possess 33 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times so communication is key. The Hotel Receptionist will: · ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level · be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates · be extremely knowledgeable in regards to the company services, standards & products · commercially and financially astute · flexible on working hrs and duties · have a great eye for details and will maintain guests’ record up to date at all time · provide exceptional customer service and unforgettable experience If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

Are you ready to embark on an exciting journey with Firmdale Hotels? We are looking for a vibrant Receptionist to become a vital part of our esteemed team at Number Sixteen Hotel. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this role is perfect for you. As a Part-time (24 hours) Receptionist at Number Sixteen Hotel, you will be the welcoming face and voice of our establishment. Your primary responsibility will be to provide outstanding customer service, ensuring that every guest feels at home and well taken care of. Responsibilities: • Greeting guests with warmth and professionalism, creating a positive first impression., • Handling check-ins and check-outs efficiently, while maintaining a keen eye for detail., • Responding to guest inquiries promptly and accurately, whether in person, over the phone, or via email., • Assisting guests with special requests and providing information about hotel facilities and local attractions., • Collaborating closely with our front office team to ensure seamless operations and guest satisfaction., • Upholding impeccable standards of presentation and professionalism at all times. What you Need: • A passion for hospitality and a genuine desire to exceed guest expectations., • Strong communication skills and the ability to engage with guests from diverse backgrounds., • Exceptional organisational skills and a meticulous attention to detail., • A positive attitude and the ability to thrive in a fast-paced, team-oriented environment., • Previous experience in a similar role is essential What We Offer: • Competitive hourly rate of £16 - £17.50, inclusive of service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum. This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, The Orangery, 2026, • Best Afternoon Tea, Country & Townhouse, 2024, • Best Boutique Hotels in London, The Times, 2024, • Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025, • Best Garden Hotel, The London Garden Society, 2023 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

Are you the person everyone can rely on? The one who notices what needs doing before anyone asks. The person who builds trust naturally, whether you're speaking with a CEO, welcoming a new starter, supporting a contractor, or helping a colleague solve a problem. If you're organised, proactive, kind and genuinely care about making people's day easier, we'd love to hear from you. At Hestia Guest Services, we create workplaces where people feel supported, valued and cared for. Named after the Greek goddess of home and hospitality, Hestia exists to bring warmth, professionalism and exceptional service into some of London's most prestigious workplaces. We are looking for a Business Support Host to join our team at the Head Office of prestigious luxury retail brand, playing a vital role in keeping the workplace running smoothly behind the scenes. Why this role matters While others may see mail, lockers, stationery, facilities requests and office logistics, we see something much bigger. Every parcel delivered correctly. Every workspace ready for use. Every event set up perfectly. Every colleague supported quickly and professionally. These small moments create a workplace where people can do their best work. As a Business Support Host, you'll be at the heart of making that happen. What you'll be doing No two days are quite the same, but your responsibilities will include: • Managing incoming and outgoing mail, parcels and courier services, • Supporting office logistics, workplace moves and operational projects, • Maintaining stationery and workplace supplies so teams always have what they need, • Supporting meeting and event setups, • Assisting with facilities requests, contractor visits and workplace maintenance activities, • Completing regular workplace checks and proactively identifying opportunities for improvement, • Building trusted relationships with employees, suppliers and service partners, • Delivering every task with accuracy, professionalism and care What we're looking for We're far more interested in the person than a specific background. You'll be successful in this role if you are: • Conscientious and dependable, doing what you say you'll do, • Proactive and able to spot opportunities to improve things before issues arise, • Kind, approachable and naturally helpful, • Trustworthy and professional with excellent personal standards, • Comfortable building relationships with everyone, from senior leaders to frontline service partners, • Organised and able to manage multiple priorities effectively, • Flexible and willing to support wherever the operation needs you, • Proud of delivering work to a consistently high standard Experience in workplace services, facilities, hospitality, front of house, office support, customer service, logistics or operations would be beneficial, but attitude and mindset are just as important. Why join Hestia? We're a people-first business that believes exceptional service starts with exceptional people. You'll be joining a supportive team that genuinely cares about each other, celebrates success and encourages everyone to grow and develop. Benefits £33, 750 + client discretionary bonus 25 days annual leave Wellbeing benefits + healthcare cashback scheme Career development opportunities Supportive and inclusive culture The opportunity to work within a prestigious luxury brand environment Join us If you're someone who takes pride in doing the right thing, builds great relationships with ease, and enjoys being the person people can count on, we'd love to hear from you. Apply now and help us create a workplace where care and excellence meet.

Client Host – Mayfair, London Fixed-Term: Monday 19th October to Thursday 24th December 40 hours per week | Monday to Friday | 9am-6pm The Opportunity We believe exceptional guest service is about more than a warm welcome. It's about creating experiences that make people feel valued, supported and genuinely cared for. We are looking for a Client Host to join our team in the heart of Mayfair, providing Reception support for our global renowned client to support their move into their new Head Office. This is an ideal opportunity for someone who loves people, thrives in professional environments and takes pride in delivering consistently high standards of service. As a Client Host, you will be the face of our clients' workplace ensuring every guest, visitor and colleague receives a first-class experience. What You'll Be Doing • Delivering a professional, welcoming and memorable visitor experience, • Managing visitor arrivals and sign-in procedures, • Handling telephone and email enquiries professionally, • Supporting meeting room management and workplace coordination, • Building positive relationships with clients, visitors and colleagues, • Maintaining presentation standards within reception and communal areas, • Acting as a trusted ambassador for both Hestia and our client What We're Looking For We're far more interested in attitude than a perfect CV. You'll be someone who: • Naturally enjoys interacting with people, • Takes pride in creating positive experiences, • Is reliable, adaptable and highly organised, • Remains calm and professional in a busy environment, • Has excellent communication skills, • Is confident working independently across multiple locations, • Demonstrates initiative and a proactive mindset, • Understands the importance of discretion and professionalism Previous experience in reception, guest services, hospitality, corporate front of house or customer service would be advantageous, but we are equally interested in individuals with the right mindset and enthusiasm. Why Join Hestia? At Hestia, our people are everything. We are committed to creating an environment where individuals feel supported, valued and empowered to grow. You'll join a business that believes in developing talent, recognising achievements and creating opportunities for progression. In return, you'll receive: • Comprehensive induction and training, • Ongoing learning and development opportunities, • A supportive and people-focused culture, • Regular coaching and feedback, • Recognition for your contributions and achievements, • The opportunity to be part of a growing, ambitious business The Details Position: Client Host Location: Mayfair, London Start Date: 19th October End Date: 24th December Hours: 40 hours per week Working Pattern: Monday to Friday, 9am-6pm Salary: £125 per day + holiday pay If you're someone who believes that small moments of care create lasting impressions and would like to be part of a team that genuinely values people, we'd love to hear from you.