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  • Application Support Lead
    Application Support Lead
    15 days ago
    £50000–£70000 yearly
    Full-time
    Kenley

    Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

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  • Office Manager
    Office Manager
    17 days ago
    £41000–£44000 yearly
    Full-time
    Wembley

    Duties & Responsibilities: • Oversee day-to-day running of the office, ensuring a safe, organised, and efficient working environment., • Manage office supplies, equipments and maintenance contracts., • Identify areas for improving workflow efficiency and administrative processes., • Develop and implement systems to support operational productivity., • Coordinate office schedules, staff calendars, meeting rooms, and travel arrangements., • Maintain training logs for site operatives., • Ensure meeting rooms, communal areas, and workstation setups are organised and compliant., • Supervise administrative staff, assigning tasks and monitoring performance., • Raise and process purchase orders, supplier invoices, and delivery notes., • Assist with cost tracking, petty cash, expenses, and month-end reporting., • Serve as a key point of contact for clients, suppliers, and subcontractors., • Draft emails, letters, and formal documentation on behalf of management., • Provide administrative support to directors, • Support on boarding processes for new staff, • Ensure adherence to GDPR, data security, health & safety, and company compliance standards. Qualifications, Skills & Experience: • Proven experience as an Office Manager, • Strong organisational, multitasking, and time-management abilities., • Experience managing budgets, procurement, and supplier relationships., • Strong written and verbal communication skills., • Understanding of health & safety, GDPR, and workplace compliance requirements., • Relevant master or bachelor degree.

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  • Commercial Manager
    Commercial Manager
    1 month ago
    £50000–£55000 yearly
    Full-time
    London

    About Us We are a fast-growing food wholesale business specialising in the distribution of fish, crustaceans, molluscs, and a wide range of other food products to restaurants, retailers, and catering businesses across the UK. Due to continued expansion, we are seeking a highly organised and commercially minded Commercial Manager to join our team. Key Responsibilities • Oversee and manage day-to-day commercial operations within the wholesale food division, • Develop and maintain strong relationships with suppliers, clients, and strategic partners, • Analyse market trends, pricing, and supply chain performance to support commercial decision-making, • Lead negotiations with suppliers and customers to optimise profitability, • Identify new business opportunities and implement strategies to expand product lines and customer base, • Manage key accounts and ensure high standards of customer service, • Coordinate with procurement, sales, and logistics teams to ensure smooth operational performance, • Monitor inventory levels and contribute to demand planning, • Prepare commercial reports, forecasts, and performance analyses for senior management, • Ensure compliance with food safety, hygiene, and industry regulations Requirements • Proven experience in commercial management, sales management, or business development (preferably within food wholesale or FMCG), • Strong understanding of food supply chains, especially seafood products (fish, crustaceans, molluscs), • Excellent negotiation and communication skills, • Strong analytical ability and commercial awareness, • Ability to manage key accounts and develop long-term business relationships, • Strong organisational and problem-solving skills, • Ability to work under pressure in a fast-paced environment, • Proficiency in MS Office; experience with inventory or order management systems is an advantage, • Fluency in English (additional languages beneficial)

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