Restaurant Host / Hostess - Brindisa Shop at Borough Market

At Brindisa Kitchens, we celebrate the joy of sharing food. Our restaurants showcase the very best Spanish and British produce, served with warmth, generosity and authenticity. We work closely with our suppliers to bring their stories and ethos to the table, creating welcoming dining rooms built around flavour, hospitality and connection. We are looking for an experienced and charismatic Reception Manager to lead our reception teams and ensure every guest enjoys a seamless, personalised experience. Locations: Battersea Power Station, South Kensington & Richmond Pay: £46,000–£50,000 per annum (including tronc, paid hourly depending on experience) The Role You will oversee all front desk and reservations operations, manage VIP bookings, and lead your team to deliver outstanding service. This is a hands-on role where you will set standards, inspire your team, and work closely with senior management across our sites in South Kensington, Battersea Power Station and Richmond to enhance guest experiences across our restaurants. What You’ll Do • Lead, train, and inspire the reception team, • Manage reservations, enquiries, VIPs, and guest flow, • Build strong relationships with guests, ensuring memorable experiences, • Support wider restaurant operations during peak periods, • Maintain accurate reservation systems and procedures, • Weekly reports or you’re the team’s performance About You • Minimum 4 years’ experience in a similar role in a fast-paced environment, • Luxury or high-profile venue experience is a strong advantage, • Confident using SevenRooms and/or OpenTable, • Passionate about hospitality with excellent service standards and attention to detail, • Strong leadership, mentoring, and delegation skills, • Charismatic and charming personality, • Impeccable presentation, excellent English, and professional approach, • Flexible, team-oriented, and resilient under pressure, • Full-time availability and eligible to work in the UK We offer: • 28-day holiday, • 35% discounts in our restaurants and our retail offerings, • childcare vouchers, • cycle to work scheme, • Refer a friend reward, • opportunity to progress within the business across our sites, • opportunity for trips to Spain to meet our producers

Vibrancy: the state of being full of and Team Members at Incipio are key parts of our team, and our management teams will empower you to grow in your role, working with you on your hospitality skills and product knowledge, striving to be the best version of yourself. Our Team Members bring our beautiful venues to life, curating vibrant atmospheres for great times. BENEFITS + BEST BITS · Tronc paid fairly and equally · 60% of our management teams have been promoted internally. · Mental Maintenance: Therapy for free · Referral Bonus: refer a friend and once they have passed their probation you receive a bonus · Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows · Company awards to celebrate team and regular events · Incipio FC + Seasonal Socials · Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France) · Enhanced Maternity, Paternity and Adoption leave · 50% discount for food and drink in all Incipio venues WHAT YOU'LL BE GETTING UP TO · Have a passion for all things hospitality, driving positive feedback and achieving a target set by your management team each week. · You work at pace with energy, always looking for the next task that can be completed. · You proactively work to enhance the atmosphere of your venue, including music, lighting and temperature and communicate this with your management team. · You work closely with your front of house and kitchen teams to deliver an exceptional experience for our guests on every shift. · You actively achieve sales targets set by your management team and support other team members to do the same. · Everything you deliver is to the highest service standards, proactively driving sales and following the lead of your management team. · You ensure our guests are shown the best possible experience and are looked after safely when in our venues and when leaving. · You actively complete your compliancy e-learning within 2 weeks of starting to ensure you are safe in the workplace. · You deliver our products to spec, complete spec tests and take and learn new drinks and food menu dishes when required. · Having fun, laughing and giving good vibes WHAT WE'RE LOOKING FOR · You positively represent yourself, your team and Incipio, day by day through your actions, tasks, and responsibilities. · Vibrant + energetic individuals · A discipline for exceptional standards · Problem solvers; people who thrive from completing tasks and always find a way through a problem · A natural with guests, someone who enjoys interaction and busy environments. · Friendliness and approachability · A genuine desire to deliver a great experience to our guests and form brilliant teams. Incipio \& Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. We're now looking for a Host/Hostess to join our team! The role As a Host/Hostess at Big Mamma, you'll be the first person our guests meet, creating a warm, professional and welcoming experience from the moment they arrive. You will: • Greet and seat guests, allocate tables and accommodate walk-ins, • Master our bookings system and ensure every enquiry is managed efficiently, • Solve problems proactively when bookings or service don't go as planned, • Support your colleagues during service with a positive, friendly attitude, • Create memorable moments for guests with a warm, professional approach About you • Big smile and passion for Italian food, • High energy, proactive attitude and team spirit, • Excellent customer service and communication skills, • Previous experience as a Host/Hostess in a busy restaurant, • Flexible availability, including evenings and weekends What Big Mamma offers • Permanent, full-time position, • £ 15.21 per hour + Tronc Point, • Daily staff meals, • 15% discount across all Big Mamma restaurants (UK and Ireland), • £500 employee referral bonus, • Wagestream -- access your pay between paydays, • Continuous training and career progression, • Mobility across UK and European venues BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.

GAUCHO are looking for an enthusiastic and experienced Head Receptionist to join our GAUCHO Richmond team! The ideal Head Receptionist candidate will be passionate and want to grow within a busy, high end environment. They will demonstrate personality and warmth towards guests and be a Gaucho ambassador. We are looking for someone with previous Head Receptionist experience, and experience managing a team. Benefits and Training • 50% off your food bill at all GAUCHOs., • Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform., • Career development and progression., • Staff breakfast and dinner on every shift worked. Key responsibilities of the GAUCHO Head Receptionist • To work with or develop suitable strategies & reservation that optimize restaurant capacity, • To regularly review adherence to all agreed systems and correct where necessary, • Floor plan and section management with recordable history of section allocation, • Allocate tasks to members of the team adjusting according to service requirements, • Collation of guest database through accurate records and database systems, • Staffing Levels managed including costed rotas, holiday management and productivity management. Assist management with Receptionist 1-2-1’s and performance management., • To understand and pro-actively work towards all cover growth targets for the business Requirements for GAUCHO Head Receptionist • Previous experience as a Head/ Senior Receptionist, • Enthusiasm for hospitality, and a fast-paced working environment, • A warm and hospitable personality, • Strong leadership skills

Key Responsibilities and Duties Guest Greeting and Seating: Welcoming guests warmly upon arrival, managing the, and walking them to their tables. Reservation Management: Handling phone, online, and in-person bookings, including confirming details and managing walk-ins. Floor Control: Managing the dining room flow, balancing the workload among servers, and ensuring efficient turnover of tables. Wait Time Management: Providing accurate, honest wait times to guests to maintain a positive experience. Customer Service: Acting as the initial contact for customer feedback, questions, or special requests, such as high chairs. Side Work: Maintaining the cleanliness of the entrance area, organizing menus, and sometimes assisting with tasks like rolling silverware.

Job Title: Hostess Location: NEW High-End Bar/Lounge, Chiswick, London Job Type: Full-Time/Part-Time About Us: Exciting new bar and lounge! September opening! Located in the heart of Chiswick, our bar/lounge is renowned for its elegant ambiance, exceptional service, and sophisticated clientele. We are seeking a well-presented and professional Hostess to join our distinguished team. If you thrive in a high-end environment and have a passion for hospitality, we want to hear from you. Role Overview: As the Hostess, you will be the welcoming face of our establishment, ensuring every guest receives a warm reception and an unforgettable experience from start to finish. Your role is vital in maintaining the luxurious atmosphere our guests expect. Key Responsibilities: • Warmly greet guests upon arrival and ensure they feel welcome., • Manage reservations and coordinate seating arrangements efficiently., • Present menus and provide initial information about our offerings., • Maintain a pristine and organized reception and seating area., • Collaborate closely with the bar/lounge team to ensure seamless service., • Address guest inquiries and resolve any issues with professionalism., • Uphold the bar/lounge’s high standards of service and presentation. Requirements: • Must be over 21 years of age., • Impeccable presentation and grooming standards., • Previous experience in a high-end hospitality environment is preferred., • Outstanding interpersonal and communication skills., • Strong organizational abilities and attention to detail., • Ability to work flexible hours, including evenings and weekends., • Familiarity with reservation systems is an advantage. Benefits: • Competitive salary and gratuities., • Opportunities for career advancement and professional development., • Work in a vibrant, upscale environment., • Employee discounts on food and beverages., • Prime Chiswick location with excellent transport links., • ⁠COMPETITIVE SALARY! Application Process: We are committed to hiring the best and therefore have a strict interview process to ensure our team maintains the highest standards. If you believe you have what it takes to excel in this role, please send your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to - Application Deadline: 15th August 2024 Join us in delivering unparalleled service and creating memorable experiences for our guests. We look forward to meeting you! Further details will be discussed at the interview stage.